March 2024 by Maria Mihaly
I wouldn't be fair to only start bashing this one shop, this will apply to every asian nailshop I went to including this one.Extremely irritating that staff doesn't speak English at least on a level to understand what I would like for my money and also speaking their language in front of us guests, making me feel that they discuss us and they are laughing on us.Might be right or wrong but find it very unprofessional.And I'm saying this as a foreigner myself.I had beautiful works done but I had few bad experiences too, depending on was on shift on the actual day I went there.I would suggest to take the time to understand clients and follow their instructions as end of the day customers are the ones they keep the shop running.
February 2024 by Susie
I went to Camberley nails and found the customer service not very good, quite rude in their attitude. The person whom was doing my nails I gave them my phone to show them kindly how I would like my nails and they coughed on my phone, they didnt seem to want to do a good job as didnt seem to have the patience to wait for the time that it would take for the nails to dry under the SUV Light. I didnt say anything as thought I would give the benefit of the doubt considering I am not an expert on Gel nails. I have had gel nails for many years now and 3 days later a nail came off which isn't the end of the world but not what I was expecting to happen and never had this happen before. I felt aswell when I was there the equipment they used did not look sanitised properly. The gentleman whom did my nails just dunked the feet exfolliator in the water that I had just had my feet in to clean it, maybe I was wrong in thinking this but I was concerned by the looks of the feet exfolliator it had been used quite a few times before me. If the staff had a nice attitude I would probably think differently. I didn't go back to them to rectify my nail as felt uncomfortable going back due to their attitude and went elsewhere.On the plus side my finger nails they did nicely but still the attitude did not make it a pleasant experience. I rarely get my finger nails done and this experience could indeed put me off wanting to get them done again.I won't be returning again due to the service and never had a gel nail fall off before in all the years of going to a nail salon.Update: I had to return to this salon to get 2 other nails re-done as another 2 gel nails came off. I wanted to get a refund as 3 nails had come off in total but was not able to. The lady who did these seemed pleasant and did them for free and these 2 new gel nails stayed in place till I got them all redone at another salon, but still won't be returning here as not reliable.
February 2024 by alexandra day
They have always been quite good but today awful, I had a man who has never done my nails before after swapping with a girl who started my nails who is very good.My nails looked like crap even worse than when I went in there . He couldn't do a french Polish . I honestly could have done better, it was all uneven and the white was too high up the nail , did not look natural. The white was also very transparent needed another coat .I went in to complain afterwards about 10 minutes later and asked them to repaint ,they said sure but I have to pay again as didn't tell them at the time . I only noticed in Broad daylight when I left how actually atrocious they were. They just want your money , customer service us not important to them .I wasn't prepared to pay again so I left never to return
January 2024 by Kristy Booth
Had my nails done, didn?t last long there. Not impressed gel normally last 2 weeks.
December 2023 by Hayley Williams
I went in to the salon with my two girls on the off chance we get all ours done at the same time. Only took 45 minutes in total. I showed them the design I wanted and the man done a brilliant job. Better than the sample picture I presented. 5 star rating. Definitely going back
December 2023 by Carla Bastos
I'm a regular customer =)
December 2023 by leona miles
didn?t ask the base colour. not what i wanted. made my finger bleed and nails are not symmetrical.
September 2023 by Lucy Drew
Great experience. Came out with pink sparkly nails on both the hands and feet. Fast service and good pedicure
August 2023 by Lorna Spencer
Excellent! Always do my nails lovely.Services: Nail extensions
August 2023 by Didem Yilmaz-Cunningham
Terrible customer service, one of the female ladies was very rude to me.
July 2023 by Max Murphy
Absolutely amazing!! My favourite nail place to go to. So pleased
July 2023 by playstation fun
Good service very good attention to detail highly recommend having the man ken or lady T I think her name was my feet get bad and they got loads off done a full new set and pedicure for just £70 pounds for all which is cheap compared to other nail places I've been will be going back again and recommending to everyone ?Services: Foot massages
July 2023 by Linh Bùi
Good service
February 2023 by Yolanda Greener
I had my nails infil with acrylic and gel manicure for my first visit and after a day I noticed my right thumb manicure is starting to lift up then I check all my nails hasn?t been filled smoothly all the corners awfully done then the other thumbs start coming off too then all the gel colour it?s too far from the edges of my nails , I rang and told them I will make a visit and show them when I arrive they offer to fix but I said I don?t have time, and I don?t like their work is bad ! and just wanted a refund they refused and all the staff start blaming me instead I told them I never had bad service before ! I will never go back in this nail bar again it?s awful !!serviceService: Manicure
February 2023 by Agata Przygodzka
I had chance to used the salon. Never ever again. The staff old man with 20 years experience but in the beginning of service I saw that his work is unprofessional and non esthetic. Very thick gel, quick , only count number of people but not how is done!!! Very poor!!!!Service: Manicure
