December 2023 by Stuart Cooper
Been a customer since 1993. Last Month EE "migrated" my contract to a new contract and my Text confirmed everything was included in my plan. Last week while in Europe my phone was turned off leaving me absolutely stranded and in a dangerous situation. Hours on the phone to EE ( only number operable ) resulted in me finding out EU data now not included and Id been paying for calls also racking up costs. I was turned back on but two days later I was switched off again. More inconvenience later I was switched back on and the operator ( Manesh from Ireland Call centre ) said he would call me back to discuss going forward on Monday at 14.30 as they didn't want to lose me as a loyal customer. Manesh didn't call so I had to call them only for the operator wanting to treble my monthly bill for EU data and calls to be included. After thirty years of paying I was simply another number to EE. I have received my PAC number and will be migrating my contract to 02 who provide 25 GB of data and calls EU wide for £ 12.99 per Month. Goodbye EE Mr Cooper ( 543971 )
October 2023 by matthew blackman
always been very helpful every time in been in their with very friendly staff and always try to help
September 2023 by mahmut A?DA?
I recently had an experience with EE that was far from satisfactory. I needed my call history for insurance purposes ? a request that I presumed would be straightforward, especially given the urgency of the situation. To my dismay, I was informed that it would take over a month to provide this information. This delay now means I have a broken car in front of my house for an additional 30 days, waiting for insurance to address it.Having been a Vodafone customer in the past, I was taken aback by the stark difference in efficiency. Vodafone could provide such information within minutes, making EE's prolonged timeline all the more frustrating.Additionally, I found the staff to be unhelpful. It seemed they were rigidly adhering to protocols without considering the individual situations of their customers. In my case, the urgency and context were overlooked, leaving me feeling disregarded as a customer.I value efficiency and understanding in customer service, and based on this recent experience, I believe EE has much room for improvement in these areas.
August 2023 by Laurence Clark
Awesome people, Awesome service
April 2023 by Molly Mary
We were served by James today who was very polite and helpful! He was easy to talk to and made sure we had everything we needed before we left. Highly recommend!
March 2023 by Sam Walker
Marvin and his team worked efficiently and urgently this morning to get my sim card issue resolved. My business could then continue to run effectively ??????????
March 2023 by Annelise Harris
Absolutely amazing service everytime I've been here. The staff are so friendly and were so lovely to my four year old daughter (they even bought her some chocolate buttons). I came into the store because my sim tray had broken and I had no network at all and need my phone for work and other things, Carlie gave me a great solution and I was connected and with a new handset within an hour. Thank you so much! Will always come here for my upgrades etc.
January 2023 by Paul Kirby-brown
Got new phone contract
December 2022 by Shannon Keane
Thank you Cassius for answering my questions and helping me with an unexpected early upgrade. Great customer service and support, if I could rate you more than 5 stars I would :)
November 2022 by Shaun Ellis
Great professional service from Kevin and Danny , the help I got was brilliant .
October 2022 by Sheena Ager
Very friendly staff (especially Danny) and owner. When they had a problem ordering something I needed, they dealt with it swiftly and in a fab manner. I will go back. Thank you, guys.
August 2022 by Olivia Pierce-Jones
Lovely welcoming staff who couldn't do enough to help us! Especially Danny who worked very hard to solve a hardware issue on an outdated phone :)
July 2022 by Chris C
Very friendly, extremely helpful to. Nothing is to much trouble for the staff.
June 2022 by Pete Wilkinson
Fantastic, helpful staff and I got a great deal which actually saved me money.
January 2022 by Andy Pearce
Always go in here for new phones
