January 2024 by James Smith
I regularly use Frimley Green Post Office, staff are always friendly and helpful. Helping me chose the correct postal service for my needs and budget. Although the shop is small, they are willing to take larger parcels, which not all of them do. I?m grateful we still have a family run post office in the village.
December 2023 by Michelle Singlehurst
I have always found the staff polite and patient with me! Nice shop and handy location
November 2023 by Nicole Buttress
Post office with the normal basic options
October 2023 by D M
Used for the first time today and couldn?t believe the poor customer service. Made me feel very uncomfortable and inadequate that I actually left in tears. Certainly won?t be using this Post Office or shop again.
July 2023 by Bill Warman
Positive and very friendly owner , love this post office, the owner go the extra to assist your needs. Thank you.
December 2022 by Jo Rou
Very rude, but efficient.
May 2022 by Colin Wilson
Communication is not always easy and the shop is very small but I found them helpful using the Drop and Go service. Cultures differ and not all are given to smiling, a British trait. ?
January 2022 by Cool Cool
Rude staff. Will never use them again. The people who had the shop before were very friendly. Shame.
July 2021 by Mark Porter
Check your receipt - We sent parcel 2nd class and tracking was recorded to be sent to a totally wrong address. :(
September 2020 by Sue B
Went there as my usual post office shut. Diabolical customer service. Both staff couldn't muster a smile between them. Looked like they just didn't want to be there. Barked an order at me to hand over a parcel. Would drive 10 miles away rather than use them again.
September 2020 by George Czel
The people who work here are delightful and helpful this is not my usual post office but I'd rather come here,they also allowed my parcel to be sent off on the same day because I came at there cut off time and had no problem taking my parcel, they also have a good range in stationary.
September 2020 by Local Reviewer
Do not use this post office!!!! Terrible customer service, very rude and unhelpful.
July 2020 by KaLi
The staff tend to be on the rude side, unfortunately. I don't know what their problem is, honestly. I have used them a few times, some days were better than the others. They tried to kick me out of the shop so that I could write the address on the parcel I was sending outside. But there is no benches or a place to sit down or even stand and write an address. They treat you bad just because you are coming there and you are their customer. Such shortsighted behaviour! They have not adapted to the Covid-19 challenges very well. They should be letting only a couple of customers at a time, the rest have to wait outside because it is such a tiny space! They used to wear masks there but not anymore which is rubbish - dealing with public you need to protect yourself and others. I will be using another post office. These guys need to learn good customer service first. Until then, I won't be spending my money and time there but will find elsewhere where shopkeepers are polite and courteous to everyone who visits them.
July 2020 by Tess
Terrible experience to say the least. Rude staff too. Walked almost an hour to the post office to then be told they do not operate according to the times advertised on the shop door 'Sunday 8:00 - 12:00'. Was also told they only sometimes open the post office on Sundays?! Update your times then. I'm aware these are pressing times with Covid-19 but even more reason to then tell customers the accurate times and not waste our time. Will never use this post office again and will advise others not too either, just a waste of time and horrible experience of being treated so rudely. I'd rather walk 5 more miles for kind and friendly staff who keep to their times advertised - what happened to the days when there was honesty with times given and they were actually kept to. Also the person working there claimed I was arguing by trying to find out what times they are actually serving customers - it's a joke! They also lied saying the post office times advertised on their front door are the shop times, when the sign clearly states 'only post office times' on a post office branded sign.
July 2020 by TessM-19
Terrible experience to say the least. Rude staff too. Walked almost an hour to the post office to then be told they do not operate according to the times advertised on the shop door 'Sunday 8:00 - 12:00'. Was also told they only sometimes open the post office on Sundays?! Update your times then. I'm aware these are pressing times but even more reason to then tell customers the accurate times and not waste our time. Will never use this post office again, a waste of time and horrible experience of being treated so rudely. I'd rather walk 5 more miles for friendly staff who keep to their times advertised - what happened to the days when there was honesty with times given and they were actually kept to. Also the person working there claimed I was arguing by trying to find out what times they are actually serving customers - it's a joke! They also lied saying the post office times advertised on their front door are the shop times, when the sign clearly states 'only post office times'.
