September 2023 by H6066BYdarrenm
From arriving at the hotel, to ordering a drink and ordering my evening meal, all the staff have been so welcoming and polite. The barman and receptionist, Glenn along with Maria and Debs were so helpful in any request I had. For my evening meal, I ordered the pizza, which was cooked fresh by Sandra and it was absolutely lovely. The food was hot and very tasty.
September 2023 by helenwG281YM
Went for weekend trip to drop son off at the RMA Sandhurst and had booked two rooms. Rooms themselves were fine, clean and in goof repair , the issues started with the evening meal booked at on site restaurant. Although it was a Saturday evening they had a trainee chef on duty, in fairness Glen the waiter did warn us service was slow due to this but we hadn?t anticipated quite how slow. Glen did provide us with complementary drinks and regular updates however , when food eventually arrived mine was luke warm at best and the gravy with my Father?s pie was like wall paper paste, However the real issues were with my husband and son?s steaks. They both received 2 as it seems chef had had a couple of goes at making them, both my son?s rare sirloin steaks were well done and my husbands medium to rare rump steaks were burnt on one side and totally rare on the other and basically inedible. We did receive a part refund from the manager but it wax a shame as this was meant to be a nice family occasion before my son enlisted the next day and we would not see him for several weeks. I have to question the wisdom of having a trainee chef unsupervised in the kitchen on a Saturday night. That said I can not praise Glen highly enough for trying to mitigate the awful experience, he was really attentive and apologetic. In short would stay there again but give restaurant a miss.
September 2023 by Tom F
The Premier Inn is a simple hotel that offers no frills comfort. Comfy beds, and great air conditioning (a rarity in the UK), the rooms are otherwise roomy but simple. The staff, however, will treat you like absolute royalty. Glenn, especially, the barman will go above and beyond to meet (and anticipate) your every need. He?ll treat you like his best friend and go the extra mile no matter the request. If it?s possible, he?ll make it happen! Overall, while the Premier Inn is simple, the treatment by staff makes the stay a luxurious experience.
August 2023 by ssurples
After a long business trip starting in the North West and covering North Wales, Midlands and finishing in Camberley, I needed a good rest, ready for the following day. On arrival the receptionist was very polite, friendly and helpful. The room was clean and refreshing walking into a cool air conditioned room after a long hot day driving. I had booked an evening meal and breakfast for a reasonable value of £24:99. The evening meal to my surprise was more than I expected, plentiful, tasty and to a higher quality than I had first anticipated. The breakfast again really good, freshly cooked and plentiful. The staff within the restaurant again, very polite and helpful nothing was to much trouble for them during my stay. Would I recommend staying there again most defiantly.
August 2023 by FellowTraveler546233
What a quality evening. Glenn provided the best customer service I have experienced in a long while - he is a huge asset to the Camberley Premier Inn. I passed comment to a fellow traveller and he said Glenn was the reason he stays regular - ?why would I stay anywhere else when the service is always this good?. Class service, quality fella. I?ll be staying again.
August 2023 by michaelsY150JQ
We were working away in the area and I normally wouldn?t take them time to write a review but I felt compelled to after the supreme standard of service I received from a man called glen. This man is a legend, a god among men, we ate two meals and starters and he found a way to make it 4 pounds cheaper plus a breakfast. And the second night he organised us a charger we needed whilst uptaining the same level of service we received the first night. I?m going to tell my children about glen iv lived out of hotels for 25 years and iv never experienced such a high level of service that glen provided
August 2023 by jreidrodney
Booked to stay overnight with my husband to attend my aunts funeral. Receptionist was very helpful and accommodating when I realised I?d forgotten my travel iron, he insisted on bringing it to our room for me. Very comfortable bed, spacious room and good size en-suite.
August 2023 by Djdebs2
Wish I had read the reviews before I booked. The hotel postcode was wrong and the parking postcode was incorrect as well. We drove around for about 20 mins trying to figure out where to park and how to access the hotel. Once you park, you have to pull your luggage through a parking lot, into a shopping center, up a high street, and down a road to the hotel. AWEFUL location!! Rooms are old and shabby looking, no toilet paper so very frustrating late at night after the whole parking ordeal! The beds were not double like we asked for and we got two singles instead. The Air con did not seem to work so all around a Very Frustrating experience!
July 2023 by Hepatacyte
Nice comfy bed, decent shower and a view of the Staff Entrance of Sandhurst Royal Military College. Breakfast was nice and, unlike some Premier Inns I have been to recently, is help yourself. We had trouble finding the hotel and parking was challenging. There is a small private car park opposite which is for shop staff. OK on a Saturday evening/Sunday morning but not at other times. Overall a decent stay
April 2023 by Stuart Clark
Great selection of drinks, sweets and protein bars. Friendly service too
December 2021 by Robert_Duffield
Needed a hotel for an event that was running close by. This hotel was in an ideal location and was an excellent price. I wasn't expecting much, but the room was great with a bath and a decent shower over it, then a double bed that was comfy and the sofa bed was made up too (I asked for a twin). Staff were friendly and the breakfast was decent. Really good experience, and for about £35 a night was much better than other hotels I have stayed in for much more money.
August 2021 by Veselin Vasilev
Very bad experience as a collection point! The phones has no reception (you need it to collect your parcel) but there is no free wi-fi and you'll have to walk to the main road looking for internet... Very disappointed and definitely will never get back there again!
August 2021 by Gazdizzy Grg
Bad customer service not polite mannerless people disrespectful staff they don?t have any polite to customer and they have usedOffensive language to customer not happy with the shop and the staff
August 2021 by Sumathy Thirumaran
Very best device ?
January 2017 by David Rich
Always get .my Sunday papers here
