December 2023 by Kayleigh Sutherland
I really appreciate Ryan's help today with try to help me find my medication which was out of stock. He went out of his way to try and help and just seemed to be genuinely kind. Thank you ?
December 2023 by Stephen Edwards
The most awful Boots branch i have ever experienced. Long queue for presriptions , rude, arrogant not interested staff. Have switched my customm to vitaltone round the corner. Avoid at all costs
December 2023 by Kate Whitfield
NHS 111 advised me to call the pharmacy for advice on an issue. Have tried repeatedly over five hours and no one answered. Really frustrating and disappointing service. If 111 advises you to call here, ask for a different referral!
November 2023 by Ali C
tried to call to see if prescription in stock. nobody answers. ever.
October 2023 by R H
The rudest customer service today from a woman on a counter can?t call her staff as I don?t think she qualifies to be one , she had no manners and completely dismissive and unprofessional when I asked her to check the price of the item .
October 2023 by Jonathan Claydon
Absolutely shocking. Closed for lunch (anpparently) every day this week, and then still not open 40 minutes after the stated time. People whose prescriptions are in this shop do what, exactly!!!What a way to run a business!!!
October 2023 by Paul Clements
Things have gone a bit downhill in this branch of late.Pharmacists who seem just a bit above themselves, to the point of arrogant rudeness.A reconstructed pharmacy that?s a shambles. Totally disappointing. No repeat prescriptions for some reason. I visited today, and they closed for lynch, between 1 and 2 , on a saturday ?Are they out to crash the business ?Something severely wrong here, I?m moving my business to Vitaltone three hundred yards away.#bootspharmacy#bootschemist#bootsthechemist
October 2023 by C J 4sure
Very poor customer care. The member of staff that served us seemed to have no knowledge of the product on the shelf or just had a bad attitude.
October 2023 by May Lin
Dont open in the right hour!
August 2023 by Phil Jesse
In their wisdom Boots closed the Eothan House pharmacy where service was always excellent.We now have to use the Church Walk pharmacy where service on my first visit was appalling.A long que for prescriptions, .mine was not ready despite ordering one week before. To collect took 20 minutes instead of the customary 5 at Eothan.Customers seemed to be tolerated rather than welcomed.Boots, you have to do better.
August 2023 by Michael Hollands
Good shopping easy parking friendly helpful pharmacy staff
August 2023 by Joshua Gomez
Was turned away for a 111 emergency prescription and told this was only available on weekend's. I walked over to Vitaltone and obtained the medication within minutes. The staff member had a bizarre attitude.
June 2023 by Claudine Martin
Don?t bother trying to call them, apparently it?s not necessary for a pharmacy to answer their phone?
May 2023 by Angela Johnson
I went in to buy eye drops today, despite being the only customer, I was kept waiting whilst staff finished paperwork. It literally would have only taken a minute of their time to serve me. Also staff member looked over and said does she need serving!! This is unacceptable service.
December 2022 by Derek Carpenter
Ordered a Dyson hairdryer for my wife supposed to have been delivered to the branch at Caterham on Monday 12th December thought better that relying on the post at the moment still not turned up and now have to wait 8 working days before I can either get my money back or they will send new item. Customer service is as helpful as a chocolate tea pot. Total joke will NEVER. Buy from boots again!!
