January 2024 by Sam Lewis
Great customer service and good
December 2023 by The End
The town's best place for making coffee, but they always have a shortage of staff.
December 2023 by Peter Cumbermack
First class service friendly staff all vert good ?
December 2023 by Carmen Kennison-Brooks
Completely sick and tiered of this store! Orders are wrong 9/10 times!?? order and they cancel order and it?s spilt or cold!The amount I times I have to call and n/a so then have to drive to Caterham to see Micheal/John and complain is a joke!Get more staff, give them more support! Shame on your NERO!Oh also they never have anything in stock!
December 2023 by Tala Shahin
I was having a great day and I decided to treat myself. While I was waiting for the coffee in the queue I witnessed that the store manager ?john? was mistreating his two young coworkers, one young lady and one young man. He was shouting at them in front of customers and he mentioned that they should not go toilet as he doesn?t go toilet himself. I found it really disturbing and disrespectful as he was treating them horribly and this kind of situations should be dealt with and someone needs to take serious actions. I will never be going to Nero again as I found this really triggering. This is not my first time having a bad experience at cafe Nero Caterham but today the manager was going over the limit which is so unprofessional.
November 2023 by Natale D' ambrosio
Try to phone many times my drink was split not cover properly come from delivery uber ver
November 2023 by Lucinda Lee
As I entered at 5.30 I was shouted at by a member of staff who said "we are closed!!" - the door was open and online it clearly states closing is at 6pm. I was then shouted at with just one word "Swipe". - I have never ever known anything so hostile and rude in my entire life. This staff member should not be working in a close customer facing role and being allowed to verbally abuse innocent customers in such a hostile manner. I was shocked and simply staggered by the disgusting treatment and abusive manner from a staff member who then walked past with the till im presume cashing up etc. If this member of staff is senior I would have serious, serious concerns. The female worker who witnessed this all did not say anything or step in to give any apology on the rude staff members disgusting behaviour.
November 2023 by M17el M17el
Great mocha nice food. Lovely Service. Comfy to sit
November 2023 by Scott Mclean
Coffee ok, but very very slow service. 20min wait to order drinks.
October 2023 by Stephen Watson
Nice hot coffee. We sometimes have cake, I like a croissant.
August 2023 by Alex L
Best barista ever! Absolute star and made my day !
August 2023 by Ella Maria
RUDE STAFF MEMBER!I came in at 5.15pm to collect a 2gtg bag, as I came in, there was a man with a mop in his hand and was about to lock up the shop behind the people who were leaving but as I was coming in at the same time he huffed and tutted and rolled his eyes at me and my young child, he then walked off in a strop and started to carrying on mopping but then continuing to look at us and then kissed his teeth! Sooo rude. The girl behind the counter witnessed all this but stayed as silent as a mouse. I complained online about this mans attitude.
August 2023 by Peter Annetts
Great coffee, lovely pastries .Lovely
July 2023 by Nick Buchanan
Great staff, comfy window seats, nicely located just away from the main streetAccepted my Meerkat app discount without hesitationLovely flat white
June 2023 by Michael Harper
Went here a few days ago, the black guy that served us was brilliant, really nice and really went out of his way to provide a good service, unfortunately, the place is grotty like every neros I go into, with the exception of Oxted.
