February 2024 by Penny Hall
I bought a bottle of Ibuprofen for Children yesterday - £8.50!!I was desperate for it?.. other pharmacies charge £3.39!!I won?t be buying ANYTHING from them again
November 2023 by The End
Employees are good, friendly, and helpful. The only issue is always a shortage of staff. There is always a queue inside. And to get your work done, they always request you to come back in "45 minutes," "1 hour," or "come back tomorrow."
October 2023 by james webster
This is the worst pharmacy I have ever visited, always long delays and always told to come back in an hour. They never answer the phone. You call, it's left to ring, you call straight back and it's engaged.It may be conveniently located to the GP surgery, don't be fooled. Avoid at all costs.They also open late.
October 2023 by Chris Y
Avoid at all costs. Massive waiting time for simple prescriptions. Badly organised. All dispensers take lunch break at same time. Completely disorganised. If they were a private business they would have gone bust years ago due to being run so badly. Conveniently located when coming out of the the doctor, but it would be quicker to walk to Chemtex in the high street, get order, walk home again and make dinner than wait in paydens. If only you could give 0 star
October 2023 by Sunny P
Awful dispensing service, over a week on 2 occasions I have been to collect and both times been told 20-30 mins! This is after I have left the prescriptions with them a week in advance. Will not be using anymore
September 2023 by Emma Mortali Stoner
The staff are fine but it?s always so ridiculously busy! Told 3 times to come back in an hour for a simple prescription! Their organisation of how it?s run needs some serious work.
September 2023 by micky peckett
Thay got my prescription wrong and gave me someone else's, and they never answer the phone ?
September 2023 by Tracy Robinson
Friendly staff, however queueing time is ridiculous. Would suggest having two queues one for prescriptions & one for over the counter.
July 2023 by Vanessa Frohloff
Takes forever and staff aren't very helpful. Yesterday went with a bad wisdom toothache. Asked for clove oil and the guy behind the till gave us 2 size bottles. A large one or small one. He failed to mentioned they weren't actually clove oil so my partner went to pay (he currently can only see in 1 eye, youd think if you asked for something then that's what you get). Fortunately I saw the bottle and it was an essential oil with some completely different ingredients. I could have ended up using it in my mouth. Something which isn't digestible and actually poisionous. The guy didn't even apologise but argued as if he was right. What if it had been an elderly person who can't see the ingredients. Just shocking in a chemist.
June 2023 by Sarah Aldridge
If there was a zero star rating unfortunately I would, I have a repeat prescription for a C/D which means you can't put it in any earlier than you need it and you have to go to the doctors to complete the repeat form so putting it in at the chemists right next to the surgery it's would be perfect!!!! Guess again, filled out requests form on Tuesday 2nd of May/ sent from doctors to chemists on the same day which left me with the knowing that I will not run out off my painkillers given that I should be able to collect on Thursday afternoon after I telephoned them to confirm this on Wednesday only to be told that not only had it not been filled that they have only just realised that they don't have my strength tablets in store and they only have 6 tablets available for me(I have to take 4 tablets daily)but happy to send me somewhere else, supposed to be on holiday now, can't go without painkillers, and no date given for when mine will be in store!!
January 2023 by patricia havers
Been stood in a queue for 15mins waiting to be served ,there is only one person serving, very slow,...there's no urgency with the staff ,the services is absolutely abysmal.
January 2023 by david dodd
If we could add no star. I would. The staff are unorganised my poor mother-in-law requires accurate medications the order is often wrong late please if you are looking after a person in need for god sake do not use their incompetence is borderline dangerous
October 2022 by Matthew Chard
I was a very regular user of Paydens in Caterham. As a type 1 diabetic among other things, I have to constantly visit for supplies. Over the seven years I used them, I would guess 50 to 60% of the time there dispenser would either not have anything there for me to collect or something would be wrong or even missing. I would always leave it between three and five days before going to collect, even phoning before to ensure my prescription was there and they would still get it wrong and always being made to feel like it wasn't their fault, when it clearly was their fault.Recently they forgot my needles from the prescription and enough was enough this time as this could have put my life in danger.I contacted my GP and changed my chemist to Chemitex in Caterham on the hill and haven't looked back since. Very polite, professional and always have the prescription with the correct items on time.Don't put up with second rate service at Paydens, move to a proper dispenser, Chemitex!
October 2022 by lesley gray
Items never in stock. Always a long wait. Not efficient. Seems to be plenty of staff so not sure why ordering and processing is an issue.
August 2022 by Susan Hamilton
Excellent service. Today I ran out of my ventolin inhaler so I phoned to see if my prescription had come through from the GP it hadn't so rang the gp and they sent it through . Called paydens back they had received and delivered it to me in less than an hour . I can't thank them enough.
