March 2024 by Sally Tiernan
I bought my mother- in - laws glasses in for repair . It was amazing and friendly service.Thank you so much for your efficiency in repairing them .
March 2024 by San B
Great service from start to finish. Staff were very accommodating and helpful!
February 2024 by denise drinkwater
Staff very friendly. Very helpful & listened to what I had to say.
February 2024 by JOHN COURT
My first visit to the Caterham branch - very impressed with the service , so mad busy in there - staff struggling to keep up - but they did.My glasses at £15 per pair (i bought 2 pairs ) are excellent - much improved on the online choices ive made over the last few years
February 2024 by Philip Lightfoot
Eye test was very professional and thorough, staff friendly and helpful in choosing the right frames for me. I'm very pleased with my new glasses and reassured that my eyes are in good condition and didn't need much adjustment from my previous eye test 3 years previous.
February 2024 by Nuala Smith
I have to just mention Sheena the manager who ensured that whilst hard for my son to get to grips with lenses she persevered and was as pleased as him when he succeeded ..she was fully exceptional and a real asset to the branch and made a life changing difference to someone who could not easily meet the criteria ..thank you
February 2024 by Andrea Love
Very thorough and helpful. Worked out various costs for me so I could decide whether to use existing frames or not
February 2024 by Kath Fleet
Top notch service - I was greeted with a smile and did not have to wait long at all. The staff are very knowledgeable and helpful. At all times the procedures and results were explained to me clearly in terms I could understand. When choosing frames and lenses, the current deals, how they worked and which would be better value were well explained. All round great service, good value and lovely glasses!
January 2024 by Paulfastbikes
My routine eye test, excellent service, very nice person doing the test with great people skills, made me feel total confident and at ease
December 2023 by terry moore
My mother saw a woman called Samantha for her ears the way this girl made my mother feel is unexplainable, She is over the moon with the level of service she recieved you can really tell she cares about the customer thank you so much for the compassion you show we hope you have a fantastic christmas and new year you deserve it!
December 2023 by Chris Lucas
Very pleased with the service and my new glasses
December 2023 by Vivienne S
The optician that I saw was really helpful and professional. She explained everything that she was doing. Talked through images on the screen and answered questions that I had. I was extremely impressed with the service I received.
December 2023 by O. P.
I would like to say big thank you to Christian who make me feel very important as a customer on my every single visit in this store. Whole team put all effort to make sure my visit was an excellent experience.
December 2023 by Jenni Reid
I was embarrassed and humiliated. I suffer from a medical condition and when I need the loo it is urgent. I explained this and they refused to let me use their loo. I left and managed to run, which is not so easy at 73, and find a coffee shop where I managed to get to the loo just in time. I will not be returning to such an uncaring company.
November 2023 by James ward
Great all round service