November 2023 by Lynda Rose
Very helpful and patient.
September 2023 by Sareena Suman
My mother asked for a flight to Vancouver Canada they gave her a price and she paid for it, turns out they?ve booked her a flight to Toronto canada and the manager is trying to tell my dad that Vancouver is in Toronto!!!!!!!Exploited a vulnerable customer (my mother) she paid for tickets to Canada and then they took a further £232 for the visa which only cost £20.84 for the US visa and the Canada visa. The company are terrible and scam people! I will update this with further information as this progresses. We are waiting for a manager to call back. Avoid this company they are disgusting!!!Edit: the email that Jay sent asked my mother to email back with ?all ok and I authorise? she didn?t send this she sent Yes and then another email followed with I will check my own prices because I didn?t know it would cost this much. This email was sent at 10.19am and then another sent at 10.41am the visas were processed at 10.49am so jay chose to ignore my mums emails and still processed the payment on her card.A manager is still not returning calls and neither are they taking them. I challenged Jay and as soon as he couldn?t answer my questions he said he will not speak with me because it?s not my booking. He didn?t have a problem before only when I questioned his £185 + £10 for the Canadian ETA and £197 + £10 for the US ESTA. I asked where he had got these prices from and he said the ?system
September 2023 by Steve Orr
Bird Travel really helped us out after our flights got cancelled at short noticed, Sam was especially helpful. We really struggled finding flights, but Bird Travel sorted it all for us!
