October 2023 by Matt ?GrasshopperUK? Thorpe
Great food and very friendly staff. Never had a bad experience there and I've eaten there a lot. They also offer great 'make a pizza' birthday experiences. Highly recommended.
October 2023 by Lucy Greenwood mccoy
Tried to dine here this evening and was turnt away due to them being 'short staffed' when they realised we didn't have a reservation.More than half of the tables were empty and could have easily dined 2 more guests.They just simply couldn't be bothered.
October 2023 by Aggi Elliott
Average pizza but it?s only pizza express so was not expecting much but the service does not even deserve a one star. Me and my partner are both sick so wanted a quick dinner delivered. Ordered before 6pm on Uber eats, estimated delivery was 6.55pm, then 7.10pm and eventually 7.40pm. Tried to call several times at 7.30pm but no answer. Ended up going and collecting it myself. Quite a rude and condescending manager. Tried to tell me preparation time was an hour for two pizzas despite there being only about 12 tables with customers in the restaurant. I know this is only a pizza order but when you pay you want to receive basic customer service. To rub salt in the wound they finally ?gave our order? to a driver and he took a picture of my front door for Uber eats. Do yourself a favour and order from somewhere else, avoid pizza express in chertsey.
October 2023 by Jenni R
Slower than normal service but think it was due to new staff. Food good and nice
September 2023 by Dan Roch
The pizza is so thin you can see through it.. must be another cost cutting
September 2023 by Helen Godfrey
Told collection was 6pm. We collected it at 6. We live 5 mins away. Got it home and they were cold. Looked at the ticket and it said collection time was 5.50. Really didn't enjoy a cold pizza
September 2023 by Kate Gonzales-Belir
T?was our first in this Pizza Express.We went on a Saturday for my sister?s leaving lunch.We shared pepperoni pizzas and calzone. I had spagetti Carbonara for my mains.We all loved the atmosphere when we came,Staff greeting you when you arrive?High ceiling, wide window glasses and tables are spaced out nicely for privacy.Our server was very pleasant and helpful as well.
September 2023 by Rebecca N
Had my daughters party here and can?t recommend it enough! Davinia the manager was so helpful and brillant! Thank you :)
August 2023 by Calista Millar
Service was good, food was awful. We ordered garlic bread, thinking it would be a good starter to share for the table. It was almost £7 - pricey for garlic bread even at the best of times - but when it arrived, it was ONE small piece of bread on a plate. The dish was comically small. No one at my table could believe it. Then for the mains, me and my friend both ordered the pesto pasta. The difference between the two dishes that arrived was astounding. They were completely different, both visually and in taste. Mine was coated in an extremely thick, extremely cheesy sauce that made the whole dish too rich to eat. My friend's pasta had a much thinner and much more manageable sauce. I do not understand how there can be so little consistency between dishes, especially when we are talking about the exact same dish. I do not recommend this place.
August 2023 by Emily Todd
We are having the best experience in Pizza Express, Chertsey.
Our waitress, Karen, is being AMAZING with our grumpy 4 year old. So patient with him, and making him feel extra special.
Thank you so much Karen!
July 2023 by p s
5 Stars to Chef for cooking great starters and pizza. We liked them throughly.However the service is really miserable.On Thursday evening 20th July we visited. After almost half an hour someone came to take order and then food trickled. No offer of salt, pepper, arlic or chilly oils etc.We wanted to have desert. Only other 2 tables were occupied. No one came or even bothered. Staff kept talking at their counter. After 30 min of waiting we decided enough time is wasted, went to the couter and paid the bill and left.Their loss and we won't be returning back due to poor service.I understand when resturant is busy but when only 3 tables are occupied the level service should be timely.
July 2023 by Raveena Ubhi
I would honestly give this a zero, if I could. I ordered a takeaway on deliveroo, waited over an hour and then was told at 10.30pm that the restaurant had cancelled my order because one of the staff had given my meal to the wrong driver and they had now closed. Absolutely no effort to get in touch or to offer some recourse, and then when I tried to call, the restaurant was conveniently closed. Do you think it?s ok to keep an order for that long and then just cancel because it?s convenient for you? They?ve also taken my money and I have to wait for a refund! Unreal!!
July 2023 by Carole Longman
Our experience was not delightful. Lunchtime and we 3 were only customers. Thus no ambience. Ordered the light option of prawn pizza with salad in the middle. Not a salad at all - just basil leaves and some rocket! Poor value for money.
July 2023 by anita7173
I went with my daughter between two shows that she had. I was using the app for the first time and wasn?t sure how to use it. I had ordered the kids meal and my meal and two drinks and as I was in a hurry I asked the waitress if I could pay on the app which she said that I could. It showed me the correct amount but the waitress started to argue afterwards when my daughter had the ice lolly too on the go that that should be paid for as well. I didn?t mind to pay that as well but that was already included in the kids meal. She was shouting and rude and it was embarrassing. They manager was just not bothered and didn?t see him smile once. They have no idea about customer service at all!
July 2023 by Sarah Darley
Sat for ages before our order was taken' seemed that there was not enough staff on to cover tables.Good was nice and portion size was average. Place was clean and inviting.
