December 2023 by Abdul Rahman
Small gym, but you can train every muscle. Please get a hack squat machine though
December 2023 by Youtube_Explorer
Wow! I love this place! I have been here loads and every time it gets better and better! Staff are wonderfully friendly and the facilities (the pool in particular) are outstanding! 5 stars, love this place! :D
November 2023 by Sam Vaughan
Absolute dump, trained on and off here for about 15 years or more, equipment falling apart not maintained, benches got bits missing and materials all ripped, same equipment from when I was here when I was 18, I'm now 33, not enough weight plates usually have to go hunting, not enough equipment in general for amount of members, never anyone in the gym putting equipment back left by other members, only still train here because of location to my house and huge carpark, this please needs a big cash injection.
September 2023 by Reece Moon
I?ve been here almost over a year now it?s a brilliant gym, staff are useful when I don?t have my gym card?. All the equipment is spot on, it?s definitely worth the money.
August 2023 by James Johnston
Love it here! Take my grandson swimming every Tuesday and he loves it! And the gym is also very nice too, they have all the equipment you need for someone as old as me and younger 10/10
August 2023 by Sevgim
I went in yesterday to pay for a 10 day trial membership. They said they would need to take a photo of me but the camera wasn't working. Nobody said anything about my membership being on hold until I got my photo taken.I called the reception to tell them that I couldn't make any booking today and that's when they explained this to me. They said they are sorting it out now for me and send me a link for a new password for the application.The link came in and I reset my password. Guess what! This time I got to find out that the valid date they have put on my membership was 13 July so the app wasn't letting me book anything as it said the membership expired!I had to call the reception again to explain! They corrected it in the end!Not only was there no apology for this but the receptionist was rude too.The membership manager I met in person yesterday also didn't seem to know what he was doing.I am glad I got to find out about all this while I am on my ten day trial membership. I will of course not renew the membership.I would avoid this place for good! They don't seem to know what they are doing!
August 2023 by Joanna
Visited here with my son for a swim. Passed reception and no one said anything. Was in the pool 10minutes and a girl came in and told me we had to leave. I asked why she didn't mention anything when we passed her at the door. She said that it was private member time and no children allowed. I told her I would leave in 5 minutes. She then sent her colleague in who said he would call the police if I didn't leave. Needless to say I have cancelled my membership with them after almost 3 years. The place is absolutely stinking. Changing rooms are revolting. Staff are as useful as a chocolate teapot.
July 2023 by Tony J
This is a serious message to someone who is going to join The River Bourne Club. I'm a member of The River Bourne Club and it's been 18 days. This August I'm going for medical treatment. When I joined the club, I gave the option for the payment of every 8th of the month. But today (25-7-2023) I found that my money has been debited from my account (£30). So today itself I went to the club and asked a lady in the reception named Elise, she said that it's the way and a refund will not be provided. I talked very politely to her but she was very rude to me. Other colleagues said she was frustrated. I told her before that I'm new to this country and I'm not good at English. She said there is no refund policy. I accepted her and asked her to move that money to the October month payment she said she can't. I asked for the manager's email and she didn't give me. Also another lady in the reception I don't know her name, she was also rude to me. They are saying that is no refund policy in their terms and condition but I asked for that they were unable to show me the policy but yh there is a policy that activation fees will not be refunded. I'm not asking them about the activation fees. Today when I checked the Google reviews I found that I'm not only the person complaining about this gym. It's my fault that I didn't check these reviews before joining this gym. I told another lady ( Not Elise) that there is a lot of negative review against this club and she said they don't care about them. This is not the way to say. I'm telling you that if you have any complaints, they will never accept you and in my personal opinion, this club is so bad and I lost my money honestly. I would never give even one star to this club.
June 2023 by Jeffery Gomes
Great gym! As active gym goer myself this has everything I need, never need to wait for equipment and staff are friendly, perfect a environment for a workout
May 2023 by Ellie Stratton
Rude and disrespectful staff, lots of staring, wouldn?t recommend.
May 2023 by Victor Gusan
We had a rather negative experience using their services. Booked some swimming lessons for our 3 y.o and paid almost 80£ for a block of lessons which we couldn't use. Our daughter was assigned in a group of 4 children which were about 6-7 y.o(we didn't know that when we booked as we assumed it will be a starter group). I've tried to explain to the instructor that this might be challenging for our daughter since she never had any lessons before to which he replied that it might be better to get private lessons 1 to 1 or come back when she gets older. I agreed and took her home. The very next day I have tried to get in contact for a refund to which I was told they can't do it (their policy I assume). I have also tried to use those money towards another service ( 1 month at the gym for my wife) and I was told they can't do a one month pass ( I do understand that but I guess in this circumstance to avoid any conflicts they could make an exception). The only option was to bring our daughter back when she gets older which I of course refused as we got her into another swimming club at a different location. As a conclusion I basically got ripped with no options. Thanks for reading this.
May 2023 by Harry Hudson
A great gym absolutely love going there and it?s definitely help me through my GCSE. It also has a great sauna which is nice and relaxing. I think that people are really harsh with the reviews as the people there and so helpfully and they nearly always gives me pointers an how to improve.
May 2023 by Sophie Petre
Very rude staff, lots of staring and no help, wouldn?t recommend
April 2023 by Lisa
The pool is great, changing rooms are great and there?s nice music
February 2023 by Steph Franklin
A great gym with excellent facilities. I've been a regular for about 8 months now, the staff are all lovely, very friendly and helpful. Gym floor equipment is well maintained, the PTs are great and there is a wide range of classes too
