March 2024 by Ste Serse
No hot water. Terrible pillows, I have to buy one from Sainsbury's.
February 2024 by Terry Graves
Very old hotel in need of refurbishment.Great staff and location for the North Downs and Dorking.
February 2024 by Catherine Johnstone
Our room had no bedside shelves, nowhere rto put my glasses or my cup of water(we had no glasses), and we had to ask for toilet roll.
January 2024 by Maria Woods
We staid for two nights. We were happy with the room and cervices provided. After first night we needed few things and a lady happily assisted us. We did not have any issues. Yes, it is not five star hotel, so our expectations were as such. Very good location.
December 2023 by Andrea Green
Location good, 10 mins from town and train station, easy walk.Room had a strong smell of musty damp, very unpleasant. Bed rock hard and very very uncomfortable.The morning receptionist, Lady with shirt dark hair was very rude and unhelpful upon arrival (just b4 3pm) and again upon departure.
November 2023 by Steve OHara
Disgusting. 13p per minute to call them, the first minute is listening to a recorded message about options, then minute 2 is on hold
October 2023 by cate Kneale
Absolutely filthy room, quite frankly disgusting like the room had never been cleaned. The toilet was completely stained and needed a good bleeching. The carpet was that dirty I kept my shoes on whilst walking from bathroom to bed, and the bed was full of black bits when I pulled the duvet back. The duvet incidentally didn?t fit the duvet cover which was too small for it. I could go on but won?t the images speak volumesRooms: Smelly and disgustingly dirty
October 2023 by 6 Darklighter
Staff are either illiterate or incompetent. Banging on our door twice to ask to descale the shower head and asking if we are staying another night. Seems they can't be bothered to check who's on a late check out. Reception staff can't hear you when you come in because they've got headphones in looking at their phone. Location is great, shame about the workers.Rooms: Dated, brown stains on the sheets.Nearby activities: Box hill is a great hike.Walkability: About 15 min walk from the station and shops.
October 2023 by Benjamin Diet
This hotel in Dorking was everything we expected. Clean, cheap, convenient. You can't ask much from a place you pay a low price for, but it still delivered. The sheets had a couple of old stains, but it was clean. Clerk was nice and accommodating. Would recommend.
October 2023 by Yrag M
To call them costs £3.80 + waiting time + call time so even when you give up you incur costs.Book online and you are only offered expensive doubles and when you get there you find plenty of cheaper singles available. No cost refund if you wish to change.The room I can only describe as "miserable"!Oh and complaints in writing, "please allow 5 weeks for a response"
October 2023 by Edward Sheppard
Overbooked the hotel then sent us (and our 4 month old baby) to Leatherhead, a cheaper and worse located hotel for what we needed and paid for. Didn?t even refund us the difference or ring ahead to ensure there was a room ready.
September 2023 by Andrew Braybrook
We weren?t expecting much for a low cost hotel but this is ridiculous. Service was shocking from the start, woman behind the counter was on her phone whilst we waited to be checked in.Corridors clearly haven?t been hoovered in ages, rooms are absolutely filthy. Stains on the toilet, spare bed sheets were dirty, cobwebs and dead spiders. Bathroom floor hasn?t seen a cleaner in ages, the list goes on.I understand it?s ?budget? but surely you somewhat expect a room that doesn?t smell awful. Thankfully it?s just one night, only benefit is the location!
September 2023 by Tony Baker
Nice hotel, good location for Dorking town centre. The rooms are tidy and clean. Maybe a little dated compared to other hotels but perfect for a short stay. Free car park. Would definitely stay again.
September 2023 by rose7473882736363627
I'm completely appalled by the condition of our room at Travelodge Dorking. For the price of the room I cannot believe the state of the room. It was dirty, in poor condition and not fit for purpose. The room smelt damp when we walked in. The bath was mouldy, the toilet was left unflushed, a towel was left on the floor in the corner, the shower was dirty and had soap scum around the edges, the bath enamel was chipped, the pillows were hard and lumpy, the television didn't work - the remote wouldn't switch the channels or the volume, there was actual dirt on the dressing table, dogs were allowed in the hotel(!) And the dog next door barked all night. The condition of the room was absolutely not acceptable and not what was advertised. There was no '4 pillows', there was no 'freeview tv' and the 'fresh white towels' were not fresh. Everything else was just plain shabby and dirty.
September 2023 by W7510DWjimmys
My wive make booking for me and our 2 childrens. I am new in town but Sohan help me with my questions and give my nice big family room. The room is clean the night is quiet all the way to the morning. Will definately come back again with my family. Well done Travelodge.
