February 2024 by george tilley
I called the store and spoke to member of staff regarding returning some items, after giving product code and explained the amount of items I was told its was ok to return them to store. My Staff loaded up the material and arrived the next morning to be told they wouldnt take the return at Dorking and it needed to go to Woking. This was due to the items not being on a pallet?! how many trades can bring items back on a pallet? not many.. I was not told this the day before when I called. After having another call saying this wasn't acceptable and it was going to cost me £100s in wages and fuel to take to Woking I was told the call had been made and they wouldnt take them in and it was in the interest of protecting the business! as in ( wickes ) not impressed with this service and customer care.
October 2023 by Paul Moolman
Customer toilets ?out of order? for the past 10 months??? The manager told me it?s because their automatic light sensor isn?t working and they are waiting for someone to fix it. Waiting for 10 months? I just don?t think they want to clean them.
April 2023 by Peter Quaintrell
Good prices, wide selection of products and helpful and friendly staff.
April 2023 by Geoff Harry
Bought the flat pack garden gate and saved £7 delivery with C&C. Easy parking, collect counter right by the entrance. A quick check of the PIN code and my purchase was brought immediately. Quick, efficient, easy. Thoroughly recommend.
April 2023 by Marc Evans
Didn?t have everything I needed today which is unusual but still a much better shopping experience than the orange and white place. Cheaper too.
March 2023 by Jeff hughes-williams
Total rubbish staff are as much use as chocolate tea pot and there one coat eggshell is not a one coat it is one coat after the first coat so I would advise going else where for paint as they lie about there paint Doves or Brewers is best places in Dorking for paint I wasted £25 on there unless paint never again stay away if you want good paint
January 2023 by Keith Gray
Great store, very helpful staff
March 2022 by elf ben
Very bad customer service best of going to timberstore, jewsons, buildbase or even travis perkins!!!
March 2022 by Elvis Benson
Many companies will do little things to help customers not wickes poor service avoid!!!
November 2021 by Charles Johnson
Wickes in Dorking has lost it?s way! Not enough stock and when they do have what you want there?s no price labels. So frustrating
August 2021 by Paul Mott
Several items in wickes Dorking at the moment lack a price sign. Example, the bags of wickes 25litre topsoil, you can only find out they are 4 for £10, or the price for one, by fiddling about on your phone, also the wickes cheapest 20 inch saw, or one of the sealants. It is a crashing bore having to go back to the till all the time asking the price, or piddling about on a phone to look it up on line. Other than that, all good, with no queue to leave, and friendly service. But displaying the price of everything is pretty basic.
July 2021 by Graham Cheesman
Normally very satisfied but this time after being sold and paying for12 bags of top you only had 2. I now have to come back later in the week to pick up 10 more. Not great
July 2021 by Chris Munnings
Never had a bad experience in Wickes, some of the kiln dried wood can be a bit wonky donkey but I always check. Yvonne in the kitchen sales is super helpful.
March 2021 by Peter Townend
Couldn't fit a fence panel in the car so we carried it home, and then I walked back to collect the car. A week later a £100 fine arrived in the post. The warning signs are not very obvious.
March 2021 by Jon Grieve
A typical branch.As I review, this branch has just reopened after 7 weeks of lockdown, and has implemented distanced queueing around the carpark, 1-in-1-out and lanes around the store.The staff are doing a fantastic job under very difficult circumstances, keeping everyone safe while remaining courteous and professional