February 2024 by Dom Morris
The worst pharmacy on the planet. Absolutely useless at everything and nothing is ever there. Takes a lifetime before your meds are ready. Changing pharmacy now.
January 2024 by Anna Lane
Diabolical place - never open, never answers the phone, keeps you waiting and are astoundingly rude, you have to shout and spell out your personal information for everyone to hear, they shut for lunch!? Even though it?s not stated on the opening times and they close on days it?s says it?s open, absolute joke to leave people without vital medication because you can?t be bothered to open whilst holding my prescription hostage, you all should be fired.
December 2023 by John Smith
This place used to be amazing with husmukh& his wife jaysri many years ago.Now it's dire in every sphere on my experience today this afternoon.The overall customer service from the small middle age arrogant can't smile or give any courtesy or communicate properlyProperly. Expected to collect my medication which will be ready but it was not ready and not tell me how long it will be.Then i come back 20 minutes later and it's still not ready despite 4 at the back and 2 at the front.The pharmacist came you can't smile as if it's against the law. Once again I had to give personal information verbally that everyone can hear.He looked aloof and distant and not seen happy to serve me. He was a total joke.Pathetic place now.I don't really recommend this pharmacy at home any form or manner in sorry to say
October 2023 by Amy Synan
Waited over 40minutes in the chemist when on the phone they said it was ready for collection. Very poor service
August 2023 by Mark Kelly
Unorganised and incompetent pharmacists. I feel sorry for the lady serving.
July 2023 by Kathi Hutchins
Busy pharmacy. Always make up prescriptions when you come in to pick them up so you have to wait. And there are always several other people waiting before you.
July 2023 by Candy field
We've bin with this pharmacy for years .the owners have watch us grow up .we will always use jays pharmacy..they are like family .thank you for all your help
January 2023 by George Collins
The pharmacist was rude and kept me waiting for nearly 15 minutes and I had to sit and wait on the floor for him to come. He smirked at me and laughed at me as I tried to advocate for myself and my wellbeing. He was incredibly patronising and kept asking me to speak up when my voice is terribly hoarse and my throat was closing up.
November 2022 by Patrick Hope
Good service
October 2022 by Jayne
I have only received polite and professional service at Jay's Pharmacy.The pharmacy staff were helpful and reassuring as a recent issue was dealt with.Long may I continue to be a happy customer!
October 2022 by Pauline Reynolds
Excellent and professional staff have complete confidence with them
April 2022 by Lynne Campbell
Long waiting time to be served. When finally served, the prescription that I had come to collect, and even phoned up to check it was available was now not there. Only four tablets out of the sixty required were in stock. Why couldn't they have told me that over the phone? Was told to return tomorrow to collect the complete prescription. This is such a nuisance as there is never a parking space. As a blue badge holder the disabled parking bay is never available. It is usually used by vans and 4 x 4 vehicles and they do not display blue badges. This means that I just have to keep driving round and round untill they decide to move. I wish someone could monitor the disabled parking bay.
December 2021 by Laura
I would give zero. I stood there for 10 minutes with no acknowledgement from the pharmacist. I know they are busy but a simple hello would have been kind and I am more than happy to wait. I just hope that they are getting the support they need from their management. The pharmacist seemed very stressed out and I decided to take my prescription elsewhere. I have heard good things, so feel let down.Edit: I should edit this because I actually went to Jays pharmacy Egham High Street branch on my friends recommendation and received excellent service so it is not the management?s fault. Perhaps it was a bad day for them at Pooley Green chemist. I am sorry I do not leave reviews normally, it is just I have a very poorly grandchild that needed her medicine and the local Lloyds have been such a let down. I just hope this branch takes some notice and they make improvements for the community?s sake. I will shortly be moving all of my family prescriptions? to Jays in Egham High Street. Perhaps the Pooley Green can learn from their colleagues in the High Street, the girls and gents there are a pleasure.
June 2021 by Gamer Nation246
Would not recommend, products heavily overpriced. Scamming people during the pandemic
March 2021 by Jordan Jaff
Management disrespectful. Inside operation, having worked there for a few weeks not only they don't offer training for staff but all neglect their local customer who are vulnerable.
