January 2024 by Vincent Berkhout
Complete waste of your time and effort. The day it closed I went there ,it suffered a flood from upstairs. One,yes one bed was leaked upon. To which they closed down till now ,and that's months back.Then I phoned the staff from another store of their's, incompetent people with an attitude problem.Still I went elsewhere and got a lovely bed at half the price.
August 2023 by Nenita Yabut
The Service was quite Helpful and gave Amazing recommendations that is suiting to my needs!
June 2023 by katherine ignacio
We are first time buyers , we?re treated very well good customer service , very professional from Sir John to Rishita.. good deals was suggested. Very helpful. You all deserved a commendation.. thank you
June 2023 by Madeline Bolton
Atiqa served me today and was really helpful. She talked me through which mattress was the best for the bed frame I was purchasing and seemed really knowledgeable.
June 2023 by Mark Sullivan
Very good service instore from Josh Hull, with plenty of time given and professional advice, to help us choose the right mattress.
June 2023 by Sinikka Dada
John was had great knowledge of your beds and mattresses. He had a pleasant way of selling !
May 2023 by georgie vanden-heede
Spoke to a lovely lady today in dreams as new malden branch were very abusive and threatening towards us. She was so lovely and apologised for his behaviour even though she didn't need to. Eddie (Edward) in the new malden branch was absolutely awful to us. Giving free pillows and blanket to us for free to later check our records we have been charged over £400 I'm in shock how a company can do this to you. Please avoid new malden dreams. Epsom is the place to go!I can't remember the lady's name who spoke with us but thank you so much for your kind words and great customer service
April 2023 by James Wilson
Joshua was very approachable, friendly, and knowledgeable. An asset to Dreams.
April 2023 by Spotty Dog
Would highly recommend this store. Had fantastic service and staff went out of their way to assist and deal with all my needs.
January 2022 by John Smith
Placed an order of one bunk bed and a double bed and paid for them had to wait few weeks for delivery but on the day nothing showed up. Got in contact to find out why my two beds never arrived and was told I didn't place an order. Had to go through the aggro and Dug out all paperwork/emails to prove I did Dreams then realised their error and gave me what was supposed to be £100 of in store vouchers. I Went to use the vouchers only to be told they were not valid which was humiliating and a total waste of time the staff in store did not want to make any effort to determine what had happened.I had to wait an additional 4 weeks or more for my beds to be delivered which meant me and my family sleeping on the floor we also never actually received the vouchers Dreams said they would give me even after getting in contact with Dreams. I would never return to this branch or Dreams in general, I ensure I tell as many people as possible about my awful experience.
July 2021 by richard
I would say good service, mattresses are an the higher price side. They are no 100 pound mattresses or frames which is not ideal. I would say staff seems friendly. They do some sort of scan where they put you on a bed and it suggests what type of mattress will be suited for you. Probably best to just buy the mattress and look elsewhere for frames as the selection is limited.
July 2021 by Mike Hill
Very well looked after, all details comprehensively explained, guided through all the options and quickly enabled to make a decision. Sale processed very proficiently, delivery arranged, left the store very satisfied.
July 2021 by Greg van Esch
Great experience and knowledgeable staff. Looking forward to delivery of my new bed.
January 2021 by Anil Aphale
Great fast friendly and safe service.
January 2021 by Paul Chiles
Very helpful staff, thanks John!
