March 2024 by Kathleen O'Sullivan
We popped into TUI today to enquire about a holiday without any real idea of what we wanted - luckily, Sarah was able to help us find the perfect one! She could not have been lovelier or more knowledgeable. Thank you Sarah for all your help - will definitely be back!
March 2024 by Wicks
Great experience booking my holiday with Ellie, thanks very much.
March 2024 by Amun
Abi, Zoe, Ellie and Sarah helped me massively! They sorted out my holiday for me and gave me personal advice! Thanks for all the help!
February 2024 by DANIEL LOWE
Booked my holiday today, thanks to Sarah, who helped me with all my questions and concerns, and walked away one happy man, thank you Sarah for your patience and hard work. Next time I book a holiday, I know were I'll be going ?
January 2024 by Izzy Harris
Great Team! Can't fault them. Ellie is the reason we keep going back to book, but it's always a fun experience with whoever we talk too. Thank you ?
December 2023 by Bob New
Excellent service from Sarah. Booked our holiday in Majorca and answered all our questions in a clear and very pleasant manner.
December 2023 by angela bowyer
In store staff brilliant and very helpful
December 2023 by c.austin
After a visit to Epsom?s TUI to book a holiday along with my friend, there is no doubt in my mind that this is the only place one should go if they have a trip in mind!We had a multi-destination Europe trip in mind, albeit on short-notice (within a week), we entered the store and were warmly welcomed by all the team staff members Ellie, Sarah and Abbie. We sat down with Ellie and described what we had in mind, immediately it was clear that Ellie had the utmost interest and care for us and our trip. She was so lovely to sit with, she took absolutely all of our preferences into consideration and made us feel assured we were in good hands.Within the same day, she had emailed us a full itinerary of hotels and flights for our trip, we were delighted with how she exactly matched our trip to our plans and desires, such as flight times, hotels and a ridiculously amazing price! I am certain there is no possible way we could have organised the same trip for a matching or lesser price, let alone in the time! We are absolutely thrilled with the proposed itinerary and were so ecstatic to confirm we would love to take that trip. The itinerary most certainly reflects the extensive amount of thought and consideration Ellie took into making sure we got our ideal holiday at the best price.Returning the next day to confirm and finalise the booking, all the ladies greeted us warmly again, showing interest and excitement in our planned trip, I can?t stress enough how comfortable the ladies make the environment in TUI Epsom. Sitting with Ellie again, she thoroughly explained all the details of our itinerary, offering to change anything we liked, making sure we were fully happy with the trip. Ellie?s treatment of us and our plan took all stresses off our shoulders, making us feel confident in purchasing our trip with total peace of mind.The experience of booking at TUI Epsom completely made us confident, excited and feeling that we were in great hands. Ellie, Sarah and Abbie have such an incredible way of removing all your stress, solving your queries, working with your plans, finding you the best value prices and showing such a genuine and authentic care for you and your trip, I would absolutely recommend going to TUI Epsom to book your holidays in a heartbeat, the ladies will keep you in the best hands, I am so thankful for their help!
November 2023 by K C
Sarah was brilliant with us, very helpful. Got us our holiday under budget with everything we asked for. We would highly recommend you go and see her. Everyone in store was great with us too. 5 star
October 2023 by Robert Wright
Our experience in Epsom tui store with Nicola, was perfect cruise booked, everything explained in detail. Very professional and friendly throughout. Would highly recommend this store, as all staff were very friendly ?
September 2023 by Babs Graham
This morning I popped into my Tui Epsom shop to pick up my Euros for my upcoming holiday. Whilst there I asked the lovely Sarah if she could help price a holiday for Orlando for 2024. As usual she was very helpful and only too willing to do so. I have booked my Orlando holiday for 2024.I and my friend always book our holidays in Tui Epsom, because they are a great bunch of knowledgeable girls working there and can never do enough for you.
September 2023 by Danielle Austin
Booked our recent holiday in our local branch TUI Epsom we booked with Jade she was so helpful took the stress out of booking online. We couldn?t decide on where to go so we gave Jade our holiday must have and she helped us pick somewhere to suit and it ticked all our boxes. 5 stars ?? will be back again to book our next holiday!
September 2023 by L M
Never been to a travel agent before, but Nicola walked us through all the steps and by the end we had an exciting trip to Croatia booked! She talked us through travel insurance which was really helpful. Will definitely visit again!
August 2023 by Chris Todd
What a wonderful experience, Nicola gave us several holidays to consider all brilliantly described to such an extent that we made an immediate decision to book on the spot! Just when we were celebrating our successful booking she informed of some amazing excursions which we couldn?t resist! Thanks Nicola we will be back!
August 2023 by Sarah Sedgwick
We have booked 3 holidays in the past 2 years, most recent this years trip to Italy with Sarah from TUI in Epsom she couldn?t be more helpful and knowledgeable, no question is too silly to ask. Sarah will go above and beyond to help with anything you need to know about your holiday. I would also say the same applies to all the team in the Epsom branch they have been so friendly and helpful when Sarah hasn?t been in store. We even saw Ellie on our TUI flight home who instantly recognised us as customers and was a fantastic member of the cabin crew.
