March 2024 by Ellie Copp
Awful service!!! Tried to cancel months ago over the phone, no mention of doing it in writing now being threatened with debt collection! Haven?t attended in months!
February 2024 by Scott Moorehead
The Farnham Gym has had issues around cleanliness, increasing monthly fee without correspondence and parking fines.I attend the gym on a regular basis and can say that all of the above have now been resolved.I see a cleaner is onsite every morning and informed a membership parking linked database via car registration introduced to be transitioned from tablet entry requirement, advise still to use tablet until announced no longer required or ask onsite Manager.Sam who is the onsite Manager has been very helpful and professional whilst these problems were being addressed.
December 2023 by Alicia Cannon
Gym has everything you could need and miles was really helpful with signing up
December 2023 by Lyra Howerd
A very clean and organised gym with very kind and helpful staff that care about fitness and your wellbeing. The staff there really engage in the community with fitness challenges and advice. Would recommend this gym to anyone interested in starting a fitness journey.
October 2023 by Tom Briggs
Upon walking into the gym, I had immediate concerns about the cleanliness and lack of staff. First of all, I would like to complain about the hygiene of some members in this gym. On some days, there is a lingering and musty smell of body odour coming from a group of three deliquent's. This is extremely disgusting and ruins the user experience while working out. I would like to propose a mandotory (and potentially complementary) deodorant rule.Second of all, I would like to file a complaint about a middle-aged Asian male using the leg equipment without socks or shoes, therefore spreading bacteria over all these heavily used machines, and he also did not care to disinfect these machines after use.Thank you for taking the time out of your day to read this. Hopefully, these issues can be resolved with urgency.
October 2023 by Ross Larby
had an issue with a parking fine but the staff were really helpful in getting this cancelled for me as soon as possible, couldnt fault them at all on this. highly reccomend
October 2023 by Caitlyn Bell
awful. kept saying payments were late and trying to get money off me. They threatened me with ccs even though I complained to workers and they never did anything.
August 2023 by DavidJames Moss
Jason and Luke have turned this gym around. With the help of Jody, it is now clean, tidy, ordered and motivating.The journey they have had to travel to bring it up from frankly a diabolical state is nothing less than fantastic. They are always looking at ways to make it more appealing and more inviting.The kit is looking tired in places which is why it?s not a 5 star but, unlike previous managers, when things are reported they actually do something about it.Clearly these chaps actually care about the members and want this gym to succeed.Well done. And thanks!
August 2023 by Soul Edmonds
Excellent new management by Jason and Luke, super helpful and friendly. The gym is always clean and equipment is always organised. ??
August 2023 by D
I?ve been a member here about 5 years now. It has everything I need in a gym. Close to home, always open, all the equipment I need, doesn?t get crazy busy. Bonus of being able to use any Anytime Fitness anywhere in the world. Yes, the gym went massively down hill when the new owners took over but the new staff have turned it around. Just be careful to register your car if you use the car park so you don?t get fined.
July 2023 by Frazer D'santos
I saw previous reviews and was a little hesitant in giving this gym a go but just got home from there and can say I had a great first day / session here with the help of the assistant manager Luke. Very welcoming. Was happy to show me around. Good equipment, tidy and parking was easy. Thanks again Luke!
July 2023 by Catherine Evans-wiggins
AVOID AT ALL COSTS !!!!The gym have installed a new parking system that doesn?t work as many others have had the same issue. I received a parking fine, when speaking to the manger I was told this would be sorted. Last week (2 months later) I received a letter from debt collectors saying my fine has gone up from £60 to £170. I got in contact with the manager (Jason) who was absolutely useless and told me that I have to pay it.Worst of all the gym is in a terrible condition, it?s not kept in a hygienic state and half the machines are broken.
July 2023 by Callum Self
This is possibly the worst gym and customer experience I have ever encountered. I?ve been a member on and off for years using the Farnham gym and various around the country, having recently moved back to Farnham I went and used the gym twice unaware of the new parking policy and having received no comms of the change. I have been sent fines for both occasions even though I am a paying member of the gym. I got hold of staff who were no help at all and didn?t seem bothered that their paying customers were being charged hundreds of pounds to park and use the gym because they forgot or didn?t realise they needed to input reg into the tablet?!? I?m now disputing the fines through POPLA but am now being bullied by a debt recovery company who keep pushing up what I owe. Honestly, anyone thinking about it do not join this gym, seriously gone down hill, the owner/manager/staff need to have a think on their business practice, the worst I have ever seen. I will be leaving the minute my contact ends.
July 2023 by Tiff Cooper
Considering the state of this gym and poor management over the last year or so, the new manager and cleaner have turned this place around! The two of them are lovely, approachable and always answer any questions I have. I applaud them for the effort and perseverance they?ve shown when taking on the challenges that have been frustrating to us members.I?ve been a member for 5 years now, I?ve always felt comfortable working out even when I haven?t been confident in myself.With time I?m confident that this gym will get back to, or even exceed previous expectations and standards.
July 2023 by Agnieszka Gurteen
Only couple months ago I considered to give my notice to Anytime Fitness in Farnham. Gym was dirty, equipment broken, car park was a nightmare. However recently they hired new manager Jason. I have to say the whole place massively improved. It?s clean, tidy, my carpark tickets are sorted, atmosphere in the gym is much better. Well done!
