March 2024 by Andrea Philpots
Worst pharmacy ever. They take nearly 2 weeks to prepare a prescription sent from your GP, part of it?s missing when you go to collect it, they blame the GP, the GP insist they have sent it so you go back again and then they say the medication is unavailable and they can?t order it, no apology for messing around. This has happened many times before. They take so long you are then left scrambling to find another pharmacy that can help urgently and then end up without medication that was ordered in good time. The fact that they are in Farnham hospital you would think would make them one of the better pharmacies in the area, but it?s a shambles.
March 2024 by J Stucks
Unbelievably rude. Messed up multiple orders and didn?t acknowledge any wrongdoing or apologise at all, I?ve seen them reduce people to tears right at the counter. I wish this wasn?t the main pharmacy of this area.
January 2024 by Ligaya Ligaya
Considering their busy location, they always try their best to support the customers. I have worked in a pharmacy before so I understand that even though people think they are just standing at the back, there are baskets and baskets of prescriptions in front of them being done. With the new management and additional staff from Lloyds whom I have known for a long time, this pharmacy will get better. Have a happy Christmas.
December 2023 by Eric Liggins
So, we know this is an incredibly busy pharmacy, due to it being situated within Farnham Hospital/Centre For Health and taking a lot of the prescriptions from the GP practices in the building. The staff are always run off their feet.However... the business seems to be completely chaotic. I have a so-called "batch prescription" where I am supposed to phone the pharmacy around 10 days before needing the next lot of medication to request the next "draw-down". And the phone just rings... and rings.... and rings until it cuts off. Once every 10 to 20 attempts, someone might answer, but there is no other way of contacting them, other than by physically going to the shop, standing in the (usually very long) queue and requesting the "batch draw-down" face-to-face. Even if you call at 6:30 pm when the shop is usually deserted, nobody answers. Not worth the hassle.
December 2023 by Ken Newmarch
This place only survives because of the attachment to the hospital.Wholly complacent with wasting peoples time with complete lack of attention and communication.
October 2023 by Stephanie Coxon
The staff try their best butThe organisation is appallingPhones are never answeredI?ve received 2 calls re an outstanding prescription being available only to be told when I go that it?s not thereQueues are longDon?t always open on time
September 2023 by Alexia Warner
I did write a good review 2 years ago but have tried to call them 25 times over last 2 days. Think they take the phones off the hook. Incredibly frustrating.
September 2023 by Neale Brown
Just waited outside from 8:10am - doors closed. One of ladies from inside cane to the door to explain they can't open until the pharmacist arrives... fast forward to about 8:30, another lady comes to the door and puts a notice up saying the branch is temporarily closed due to lack of a pharmacist! Well done NHS
September 2023 by ?hris Wåke
What an utter shambles of a business got there for 8am, after 20 mins a staff member tried to explain through closed doors that the pharmacist was running late again. Another 10 mins later a sign gets stuck to the door saying they couldn't find the pharmacist and were trying to find another. This isn't a sweet shop, its a serious business. Sadly I've regularly waited 30 mins for prescriptions. What a joke of a place
August 2023 by Olivia Taylor
Literally the worst pharmacy! Got told that I couldn't buy an over the counter cream from them but then went on to get it at Sainsbury's? Their customer service is shocking, with exception to a lady with blondish hair who I have seen be snapped at by the pharmacist and others who work there, it's just wrong! Don't try and call them either... They never pick up the phone! It's the last time I go there.
August 2023 by Ally
If customer service was of paramount importance, as stated on a response to a negative review, the phone would be answered by someone ... anyone ... Why are phone calls ignored? And why are queues so long? Should you be operating in a hospital/GP setting if you can't meet basic customer needs?
August 2023 by Michael Cranston
Sincere thanks to Amy, at this branch, who truly went out of her way to assist me regarding certain medication requirements.Excellent service!!!
August 2023 by Aquila Markham
Agree with many of these reviews. Been needing premature formula for my baby for over 6 months now and it's always so difficult to get the prescription...for one they so rarely answer the phone so I'm having to go out especially with my baby just to ask if they have it and often they don't so it's a massive fuss to go out for nothing resulting in running out of milk and having to have full term formula which upsets her insides. Yesterday was laughable i went in to collect the formula which id requested from the surgery 2 days before so gave enough time for them to order in only to be told id already collected it... (no i hadnt!) So i showed the email with myself and the surgery confirming theyd sent it electronically to Rowlands but they wernt having it and told me to go to the surgery so i did, they gave me a number which the pharamcy could look up... the pharamcy said this came up on the system as not found so i was like what you expect me to do? They said speak to surgery again haha! So off i trundle with the pushchair and little one again back and forth!! Till finally i got a printed prescription like the old days and gave it to them...how hard can it be??? The communication between this pharmacy and the surgery they work with is terrible. If they need to employ more staff to make work load more manageable they need to speak to their head office and get this sorted as customer experiance is not enjoyable. Thankfully the staff at the counter have been changed as for a while they were so rude and getting very annoyed with each other in front of customers.After needing this same prescription for my baby since she came home from hospital every 2 weeks it is a painful experiance to be a customer at Rowlands Pharmacy. I understand your overworked but it's not an excuse!I have just recieved a text saying my prescription is ready to collect however last time I got this I went to collect and was told its not here it was an old text you received... ? not able to get hold of them on the phone to ask if its there so guess the outing today will be the pharmacy again!!
August 2023 by Andrew Hall
So disappointed with this Pharamacy. Its always been a painful experience getting prescriptions from them and I don't claim to understand how dispensing works but customer service and queue management has reached an all time low. They claim wait times for walk ins are 30 minutes. When they have over eight people working at the time. Very poor customer service.
July 2023 by R Mayhem
We use this pharmacy regularly - they are always helpful. They are often very busy and it helps to appreciate this.