January 2024 by Rachel Fitzpatrick
We were really disappointed with the service. We booked on to the breakfast with Santa it was the most disappointing event I?ve been to! It was hardly Christmasy in the restaurant we booked a table for the event turned up no one to seat us had to go to the bar where a very unhappy and unfriendly bar maid served told to pick any table but none in the restaurant free even though we had booked. As we where grabbing our breakfast the kitchen staff started bringing out the lunch stuff and refusing to bring out more pancakes and eggs for the children we had to speak to a manger who then got them to put more out! Once we had finished our breakfast we asked to see Santa we were directed to a room at the back where Santa was hiding in the corner. It was the most ridiculous Santa I have ever seen who had no enthusiasm for the role hardly spoke to the children and had to hold his beard on the entire time!! We walked out of the whole thing very disappointed and upset that we had waisted not only our money but our time, we thought it would get everyone in the mood for Christmas but it almost had the opposite effect. A couple came out behind us complaining about how bad it was!
January 2024 by Joshua T
Not the best Toby carvery around - the carving portions can be lacking. As other reviewers have said, they love carving out scraps for you. Really good if you're into that, though, but personally I am not. Should be renamed "Toby Scrapery".
December 2023 by Aaron Knechtl
Me and my family went here for a lovely Sunday roast at the start of December. The staff was nice bit of a slower start but they was very busy. The food where was lots of meats and potatoes etc. they seemed to always have fresh stuff out too and was replacing it all quickly. The areas we was searing was well lit but not to heavy on the lighting and it was very clean too. Would definitely recommend here!
December 2023 by KEEP REAL
Food here is excellent value for money, especially with regards to their carvery deals.The service albeit polite is very slapdash, you're told repeatedly someone will be with you "in a minute" and you're still sat waiting 15-20mins later. This is definitely something that they can work on.Atmosphere is as you'd expect from a Toby Carvery, warm, inviting, and the smell of quality meats in the air.Wheelchair accessibility: There's a ramp to the entrance.
December 2023 by Dave Tomlin
Christmas dinner pre booked £60 a head.Busy but so disorganized. Waited 30 mins standing outside in the rain to be be seated with zero communication. Booking a table time seemed pointlessImagine closing the bar so no one can get a drink whilst you wait? Or at all unless its via your server....then wonder why no one was leaving their table to make room for the next sitting. Love to know what genius decided to not allow drinks to be purchased at the bar. Logic.All very mediocre, waitress rude, couldn't even get to pay without having to just leave it on the bar to the non open bar managers objection.Been 3 years in row for Christmas dinner, won't be next year.Oh and the turkey was so under cooked we left it by the vegetables......Imagine not opening the bar on Christmas day.
December 2023 by Jenny Mason
Honestly, nothing was great. I booked a 10.30 breakfast with santa for my 3 boys who were so excited. The woman who booked us in was barely focused and could not get the drinks/number of adults/ number of kids right and still managed to not give us enough cups. The food was OK, had clearly been sat there a while though- dry chewy bacon, overcooked hasbrowns.... We'd had one plate each and went back up to get 2nds, only to find all the breakfast stuff put away and staff getting the lunch out! Not even 11am at this point! I asked for the breakfast things and a very rude chef reluctantly brought a few bits back out- very disappointing. And Santa...well, the most uninterested uninspired Santa I've ever come across, barely knew what to say, kids right he was very weird, and the only think of interest in the bag was a kitkat. The worst £50 I've ever spent, and 3 very disappointed children.
December 2023 by Emily Tranckle
Me, my partner and 18 month old came here for dinner on 16th December 2023 at 5pm. It was the first time any of us had been to Toby Carvery, and safely can say will be the last.Firstly we got there and had to wait for ages whilst staff just walked past multiple times without even acknowledging we were stood waiting to be seated. After a while we were greeted and the guy said we had to wait 45 minutes for a table (5.45pm). We went to the car and booked for a table at 5.15 so went back in and was seated without hesitation. Weird but guess it's some silly policy.Secondly my partner asked a waitress what the process is here as we'd never been before, and she was so dismissive and rude. Made him feel instantly uncomfortable and even caused another family to stare. It was incredibly awkward.Our actual waitress was lovely, probably the only good part of the experience.Finally we got our food, the Parsnips were incredibly sugary, way too honey glazed. Nothing was labelled so, as non pork eaters, we couldn't decipher what we could and couldn't eat properly. The Yorkshire pudding was also very disappointing. The sauces were very poorly labelled so I had to sniff them to work out what was what.. ridiculous and unhygienic.Last but not least, I got sick. I was almost immediately sick when I got home, I felt intensely sick the entire way home but managed to make it home. I was then sick all evening and the next day.It has taken about a week to recover, and sadly we decided to go so close to Christmas that I cannot stomach to make Christmas dinner on the 25th so were having to make something random for Christmas day food.I instantly complained and was given a questionnaire to complete but have not had any response since.Really disappointed, such a waste of money.Thanks for an awful experience and ruining Christmas dinner plans Toby Carvery.
December 2023 by Elliot Chaytor
I go to Toby Carvery quite regularly because I enjoy the food. The service was quite good initially but has now become almost non-existent. Arrived on Monday 18/12 for my 3:45pm booking. There was a queue for 3 tables and two waitresses walked past saying "1 minute", 1 was just laying cutlery on a nearby vacant table and walked past us twice to get more napkins. We then had to wait for the manager to come and check the computer, he didn't apologise for the wait. When I was seated I asked for a glass of water which I was told would be brought by the waitress when the waitress arrived after I had gone to get my carvery she said no request for water had been made. At the end of my meal I asked a staff member if I could have the bill and he said "you'll have to find your server as I am finished now" I was fed up at this point and said "what do you mean?" And I think he realised he said the wrong thing and said he would go to find the server. Cheap decent grub but service is severely lacking and it's evident this comes from the top down, staff clearly unhappy. I hope it will improve because I like the food here.
December 2023 by Vijay Bhardwa
Tried the veg carvery for the first time. Please to say it was excellent. Potatoes etc were cooked perfectly and so was everything else. Ate too much and had to skip dinner after a huge late lunch. Thanks
December 2023 by Nicky Pope
Colin was very helpful as understaffed but it took a while to get our seats (12 of us) although I'd booked online. That ate into the time we had so when we went to get more breakfast we were told it had finished even though before 11am. The female cook was rather rude too. Unfortunately this spoilt things somewhat especially as it was a Christmas treat.
December 2023 by Denny Pauliuc
The manager of some east European accent was so rude when I've asked why there in no food just before 10.30am, he told me that he's not cooking anymore food, which means they saving on cooking less food and somehow telling you have to go , I have promised not to come again at this place, unfortunately my daughter likes the food here. Today we arrived just after 10am and before we finished there was shortage of a food at 10.30am. I am very disappointed with this place. Not anymore what it was. You have to tell them that the coffee jar is empty, and there is no milk and the pancake finished , oh God, it was so annoying, NEVER AGAIN COMMING HERE !!! NOT RECOMANDED. ???
December 2023 by Holly Collins
Food was amazing, staff were great too. Though my only complaint was when we got to our table and before we had the chance to take our coats off a waitress was hounding us for drinks order. However, despite this our food was lovely, plenty of choice except for the vegetables. Personally I would have liked some broccoli, parsnips and maybe something else but it was fine.
December 2023 by julie willmott
We arrived nice and early and the food was ready quite quickly it was hot and tasty - the lady serving could of been a happier soul but maybe she got out of bed the wrong side. The waitress was lovely. All in all a good
December 2023 by Paul Burdett
Great people, great food but could not understand why there were SO MANY empty table when we entered the restaurant and when we left. Because your booking system said you were full up from 5 pm, I had the choice of dining early or going else where. This is causing me to think differently about Toby Carvery!
December 2023 by Nino bondonno
Very efficient and friendly staff. Wouldn?t change anything, we could all be picky and look for faults, but taking into account the cost and quality compared with other mainstream restaurants, fantastic. Thank you.
