February 2024 by Malina Maciejko
I wanted to express my gratitude to Desiree for the exceptional service. She was incredibly attentive, patient, warm and caring throughout the entire process. Her expertise and friendly approach made the experience truly memorable.The experience was slightly tainted by the manager who interrupted our conversations and sales process on a couple of occasions. It seemed that Desiree had a deeper understanding of our needs and preferences than the manager. Additionally we were offered water and a glass of champagne at the point of sale, which was taken away by the manager before the process was complete leaving us sat staring at the wall for some time before we could leave. I understand that it was close to the time when the shopping centre closes, but surely this could be dealt with as we were collecting the ring from the till.Despite the minor issues, I want to emphasise that the outstanding service provided by Desiree overshadowed any shortcomings. Her dedication to ensuring our satisfaction was evident, and she played a significant role in making the process enjoyable and memorable. Thank you!
February 2024 by Katelynn Richards
Maxine was so helpful when I was purchasing a watch for my partner, the shop is so professional and welcoming. I would definitely shop here again
February 2024 by Vicki Heath
Had a fantastic experience purchasing our wedding rings today. Exceptional customer service from Desiree, a lovely memorable experience! Thank you
December 2023 by Phillip Rawlings
I took my teenage son into Beaverbrooks Guildford to have some links removed from his watch. Sam and Desiree were both fantastic and treated him as a valued customer. They gave excellent customer service and I wouldn?t hesitate to recommend them. Thank you!
November 2023 by Jake Yarranton
Great customer service repeatedly from this store. Always good honest advice without feeling like you are being sold to. All the staff are friendly and welcoming.
November 2023 by Zoe Murrell
I had a great experience in the Beaverbrooks store in Guildford. A big thank you to Jasmine & Dessi for their great customer service, advice & kindness. Great staff & they were really helpful with my request!
October 2023 by akhil kumar
I had a fantastic experience with the store team, especially Jasmine and Manager Maxine. Their assistance was invaluable throughout, providing all the information I needed to make an informed decision. This is definitely the perfect place to kickstart your watch journey.
October 2023 by Martin Gardiner
It started as a really good visit and jasmine was fantastic and we both really liked her. It went badly South when the manager maxine inserted herself into the conversation asking questions we had already answered and being extremely rude. She made extrodenerally inappropriate comments to myself and my husband. I went in to spend between 1500 and 2000 on a watch for my husbands birthday not a huge amount i know but i left with nothing purely bassed on the experience provided by this manager. She needs to learn some customer service skills.
October 2023 by Stephanie Reed
DO NOT BUY A RING FROM HERE. I spent a lot on my wedding ring. Wore it for nine months and a small diamond fell out. Beaverbrooks told me it was my fault, that the ring was ?heavily worn? and had been impacted. It wasn?t heavily worn or impacted in the slightest. It?s clearly a poor quality ring. My engagement ring (from a different supplier) sat next to it and is in perfect condition. Beaverbrooks made me pay to get it fixed. Such terrible customer service.
August 2023 by Robert Coffin
Bought engagement rings here for me and my partner. Bought them back in June, and finally proposed in July, only to find that the rings didn?t fit us. Was not a problem and they exchanged, no issue. Wonderful experience from choosing the rings to finally putting them on in store (with a glass of Prosecco). Every member of the team was kind and friendly. Egilija was an absolute superstar and made us feel so welcome! Would recommend this store to anyone!
July 2023 by Karen Chapman
Great service from Jasmine made us feel very comfortable.
July 2023 by Keith Hassett
The service I received at the Guildford store was second to none. It was refreshing and reassuring how they dealt with my order.10 out of 10, nothing was too much trouble.
July 2023 by Naz Rahimi
The staff were excessively protective of their stock, instead of showing any of the jewellery they kept them all on their laps and kept telling me the jewellery was exclusive. Felt like a racist response.
June 2023 by Laura Stocks
Thank you so much to Fleur for making our shopping experience extra special today.We popped in to shop for a gift for my Mums birthday and Fleur made sure we had a comfortable seat and a lovely drink to make the experience very special.We are so grateful for helping to make my mums birthday so special, thank you!Thanks also to Freya and Egilija who were so friendly and welcoming.
April 2023 by Tiffany Bates
Fleur was incredible!Top tier service and such a lovely warm sales associate. Really helpful and had a genuine interest in our big day. The ring my fiancé wanted was titanium - not the most expensive or precious metal, but it is the metal that is most suited to his taste - Fleur provided incredible service despite the price tag not being too £££. Which was SO refreshing.Enjoy your long trip to Aus, we will definitely return to show some photos of our big day as discussed.10/10 will purchase from Beaverbrooks again ?
