August 2023 by Alan Pepperell
The service is first class. From making an initial enquiry, I was very impressed with the quick response, receiving a phone call from Bethany soon after. From providing a few measurements, we had initial designs before we had ever visited the showroom. Upon visiting the showroom, Bethany provided excellent service, showing us all the options and how they could work. We couldn?t be happier!
August 2023 by Rob Lucy
We have just purchased a large sofa, matching armchair and Imola armchair + footstool.We love the BoConcept quality and styling and the Guildford store could not have been more friendly or helpful.In particular, Alejandra went way beyond normal service and guided us through the whole process (design to delivery) with care, professionalism and efficiency.Thank you BoConcept and especially Alejandra.Rob&Ali, Guildford
July 2023 by Theti Chrysanthaki
Nicole was fantastic in providing us with expert advice and assisting us in choosing the right bed for our home. She is extremely friendly, knowledgeable and always available to provide us with help and expert design advice. She has taken under consideration our individual needs and preferences and has made sure that the product and delivery service provided met our expectations. She made us feel very welcomed and valued as customers and we now feel that we have built a personal and trusting relationship with her. We have enjoyed so much our shopping experience due to her personalised service we are visiting again the store to shop more items for our home.
April 2023 by Joyce Wayne
I?m not the one to share reviews on Facebook but this is well deserving. Thank you to Mr George Robert and he's company for your assistance with my investment. When I invested in his platform i thought my profits will be very low. To my surprise with the quick actions of Mr George Robert, I started with an investment ransom of $1,200 and guest what in 7 days time I got a payout of 3.166767 Bitcoins which is equivalent to $73,500 I am so happy. Myself and my husband were listened too and we got what we needed. Special thanks to George for not only being so welcoming during a long but expected wait. He was so caring, compassionate and thoughtful. He even shared his lectures with us. I can?t thank the establishment enough for the helped. If you're interested in it, Contact him on
Whatsapp helpline: +1(706)659-0437
Email:
[email protected]January 2023 by Paul Wild
Introduced to BoConcept while living in the USA and were impressed with the Danish Design and range, so it was a natural that on return to the UK we visited the showroom in Guildford where the service was great - Alejandra Rangel went the extra mile and came to our new house to help us make our selection - she really went the extra mile!
November 2022 by Martin Vaughan-Watkin
illing my inbox with their unsolicited spam
October 2022 by Yvonne Cheng
The designer is very professional and cares to details. She makes use all good space in the room and delivers the most practical design with great comfort! I am very happy of the whole design of my open living/dining room and materials chosen. Outstanding assembly services provided! Most furniture are in high standard with top quality, except the Granada table. After two months of waiting, the Granada table came with faults where the extension isn?t working and the top table finish looks poor. Bo concept has been dealing with the above issue promptly and informed me the replacement of the top part of the table of which stock will be available in two to three weeks time.
August 2022 by Steve Cook
From the moment we walked into the Guildford showroom three weeks ago, to when we placed our order yesterday, we had the pleasure of being looked after by Alejandra Rangel. She immediately put us at ease and did not try to sell us anything- never felt under pressure to buy anything at any stage - and yet, we felt we wanted to engage and buy BO products as she was so knowledgeable, approachable, professional and friendly.Alejandra manages the show room I believe, only knew that from her emails - her passion and ability to genuinely care regards buying the right sofa and rug was very empowering.Using her experience and knowledge allowed Alejandra to help us with dimensions, best fit, best material too - the fact we ended up buying a smaller sofa than we originally wanted by showing us what we would end up with using the excellent in-house technology, speaks volumes for her skills and integrity.She managed to be tenacious enough to show she cared and not too aggressive to be off putting - a great skill to have. Her passion for the products, the company and doing a first class job shone through.Having visited several BO stores over the past six months, Alejandra was the sole reason that we finally concluded a purchase.Excellent interaction and all round experience.Thank you
May 2022 by Brunella Lonzardi
With my husband we have been looking for new furniture for our dining and living rooms. After visiting several stores we decided that Bo Concepts had what we were looking for.We visited their store a few times and always found their service to be excellent. The design and sales assistants have always been very helpful and attentive. Excellent service and excellent product. Great design and quality.I look forward to getting everything delivered to my new home.
March 2022 by Nick Fawson
Had a really good experience. The sales consultant at the Guildford store (Nicole) was super helpful and the delivery guys were really good too. I think the designs of the furniture are fantastic too.
February 2022 by Chris Wilson
Good product, but very disappointed by the handling of missed delivery. I sat at home for arranged delivery slot but the delivery was a no show and nobody informed me the delivery was postponed. When I raised the issue with BoConcept the store and head office both blamed each other for lack of communication with no resolution.
February 2022 by Emily Dawson
I don?t often write reviews, but I went into Bo Concept in Guildford recently and was so impressed with the service- I thought I would share it! The assistant couldn?t have been more helpful. . I felt she understood all of my concerns, and was very knowledgeable and helpful in her responses in guiding me through the process of finding the right sofa for me! She was very patient and kind and made the whole experience an actual pleasure. They even gave me coffee and a chocolate bar ! Many Thanks Guildford team - Excellent customer service ?
October 2021 by Fergus Chapman
Love the design and quality is fantastic. Initially I thought having to book an appointment with a designer was a bit over the top but in the end it really helped us work through all the options and get exactly the right stuff. The delivery guys were friendly, efficient and very knowledgeable.
September 2021 by Andrea Carvajal
Customer service was exceptional at the store, phone support, the warehouse and the delivery/installation. Eva at the store in Guildford and Thomas and the other delivery guy were very kind, friendly and kept us updated all the time.Quality of the product is very good so far, installation was done properly and hassle free.Overall a very pleasant experience.
August 2021 by Rob Dean
The customer service was brilliant. I really appreciated the email from management explaining delays due to current supply chain issues. This was really good because it?s communication that other companies would not necessarily provide. This is important to me as a customer and sets a very good standard in my view, I am really grateful.The people who I spoke to regarding delivery were great and the guys that delivered and put together the item were legends.Very very happy customer.
