February 2024 by Andrea Gozzo
Useless, they can?t help on nothing.
February 2024 by John Corbett
Pharmacy ...5 staff on duty & only two customers including me & they took 45 minutes to tell me they didn't have the prescription item I needed, they said it was because "a few days ago they had a flood from the river" which is way down the hill ! Total garbage, if you go on any Guildford Facebook history page you will never find a picture of swan lane flooding and especially not 2 days ago!!! (even though the name suggests it could be part of the river ?) Stop talking .... & treat the customers with respect. I went up the road to superdrug (with only 2 staff members & was out with the item within 3 minutes
January 2024 by Mr Matysiak
Extremely good service from the guys from Boots big thanks too Blake Top Man ????
December 2023 by mimi easton
awful customer service. ended up walking off without buying anything.
December 2023 by Diane Poole
I had booked and paid online for a shingles jab at this branch (which was the nearest one to me offering this service) and received multiple reminders of the appointment. On arrival I was told they were no longer allowed to give shingles jabs - what a wasted journey. Nice pharmacist but that's what she'd been told to say. Complained to the CEO and got a rapid response from his team. They referred it to the branch who have yet to bother to come back to me. What a useless organisation!
December 2023 by Pauline cross
Absolutely dreadful customer service the girls and boys on the make up counters are far more interested in making themselves up rather than helping customers! Its actually cringe worthy and embarrassing! The only decent customer service is the older lady on the No 7 counter
December 2023 by Sally Smith
Very helpful assistant. Will definitely look for Szilvi again as she was so helpful.
November 2023 by grace eileen
If i could say 0 stars i would. My friend is a Gypsy, but not once in her life has she stolen anything from boots or anywhere. everytime we go into town we always brows in boots but its happened the last few times in there security have followed us, fair enough we are 18 and young and they want to stop people from shoplifting and we werent so we didnt care about being followed as we weren't doing anything wrong. but on monday (13/11/23) we were looking at the tooth paste section to see if they had the hismile vanilla flavour. they didnt. my friend also wanted to grab a pregnancy test for herself but after walking past the security door i heard someone come out. i kid you not the guy was no more then two steps behind us. we got to the pregnacy test section and he said to us "you seem to be going everywhere i am" in responce i questioned him being pregnant. he was stading with us while my friend was looking at the tests which made her feel very uncomfortable. after a while of him just standing there we decided to go to superdrug and the way the saff was treating her because she was dressed like a gypsy he clearly thought she was going to do something wrong. when we were leaving he started to call my friend a "dirty gypsy" and screaming across the store floor that we were stealing. this isnt okay to treat customers like this and i hope the guy gets fired
October 2023 by Emily Corcoran
Nice boots. I get my flu vaccine here every year. Always great service
October 2023 by Sophie Baker
Had stevie serve us twice now when getting perfumes and can honestly say he is so lovely, helpful and funny ! Thank you stevie !
October 2023 by Eloise Rose
Amazing experience today. Some of the best customer service I have received in a long time.I had run out of all my makeup. I was a bit lost in what to try going forward, as I wanted to switch things up.A very lovely staff member (which I?m sad I didn?t get the name of) spent a good chunk of time helping me try and work out which products to go for. A small description of them, as I feel they deserve some credit for their service, is they were male, dark, short hair, small amount of stubble. Great eyebrows! Very kind and they were part of the makeup team I believe.I am grateful for their time and a happy girl with my new products.As a store it is very clean, easy to get around and has lots of variety.A pleasant experience overall.
October 2023 by Sj Goodall
Avoid the pharmacy. Absolutely rude, ignorant, awful staff. Was told to pop there by my doctor to collect prescription, had to deal with a foreign rude woman who claimed the prescription had not been sent through, then the lady standing next to her said, she was wrong and it was there!!! Then the nasty woman said even though it was there I must still wait an hour FOR MY ASTHMA INHALER!!!! Walked next door to Superdrug, was kindly and politely given my inhaler in under 2 minutes
October 2023 by John Moriarty
Always a Great, polite, professional and efficient experience, at boots pharmacy cranleigh i had my flu jab there on Wednesday 04/10/23 made me feel comfortable as im a bit squeamish around hypodermics, so thank you the kind lady who also gave me all the relevant pamphlets nd advice info about the flu jab i was receiving, thank you all the staff at boots pharmacy from John Moriarty
September 2023 by Lisa Harrington
Great service from Chloe at the Liz Earle counter at Boots in Guildford yesterday. She kindly offered a gift bag upon learning my purchases were a present for a friend.Sorry Chloe if I bored you to death with stories of how much I love the Liz Earle products!
September 2023 by Jessica Theakston
Absolutely awful. 1 manager there with brown hair and a weird tash was horrible to me. Don?t go. GO SUPERDRUG
