February 2024 by Josh Taylor
Please correct your opening times. Drove 25mins to get sons prescription. And it's closed. Not open until 6.30 on Saturday as stated.
February 2024 by Jim Webber
The place is in permanent meltdown. Use another pharmacy.
January 2024 by Peter Sweeney
The service is dreadful of late. It's not the fault of the team but other nearby pharmacies have closed and this place can't cope. Prescriptions don't get processed. I can't get through on the phone. Boots nationally don't care. What are we supposed to do?
January 2024 by David Parker
First time using since the Merrow Park Chemist closed and they missed off one of my medications!!
December 2023 by T C
Any negative review in the last year is not fair at all on these guys! If ppl would actually listen, they might be more understanding! All the local pharmacies have CLOSED!! Meaning all your meds are now going to merrow boots - they are amazing and are doing the best they can. Imagine your work load increasing 10x , it?s not there fault , go elsewhere if you don?t like it
August 2023 by Robert A
Very friendly staff, they are very busy due to other pharmacies closing, but manage to provide a service still. If you go at peak times, there is obviously a wait, and dispensing meds is not as simple as clicking a button, pharmasists are professionals who have a responsibility to check your prescription. I am very thankful they exist and provide a service despite the moany, annoying people they have to tolerate.
June 2023 by Adrian Miller
My prescription was issued on 6th June. Went to collect it last night to find the opening hours had been reduced. Took time off work to go again tonight, was told they haven?t even looked at prescriptions issued in the last ten days and don?t have the stock.This is ridiculous!You print the prescription, you order what?s on it. It?s not rocket science.Fortunately I have a week of meds left. I will be changing my pharmacy to elsewhere if this is the level of customer service I can expect.
February 2023 by Peter Smith
This pharmacy is an absolute shambles. Disorganised and understaffed. Boots should be ashamed of themselves. It seems to take over a week just to organise a simple prescription
December 2022 by Ian Lumsden
Wonderfully helpful staff a excellent and professional service
January 2022 by Rahim Barzegar
Very very bad staff.They only know how to harass, so far I have been there twice, they are very bad
July 2021 by sanaa Khadija
Nice girl working
July 2021 by Bronwyn Sutton
My husband went into the Boots Pharmacy in Merrow yesterday to dispose of medication. He told the woman behind the counter that his father had just passed away and he did not want to throw medication in the bin. The woman was abrupt and showed no empathy or simple human decency. She did not offer any condolences and didn't even say hello. She indicated that ahe was finished dealing with him by turning her back and walking away. The level of customer service is disgusting and her display of human decency is even worse.We are clients at Merrow Park Surgery and for years bought our medication from this Boots. We will now be taking our business to Lloyds Pharmacy at Sainsburys.
July 2021 by Lesley Wilson
Nice service to collect prescription
July 2021 by James Nicholson
The staff are extremely friendly and helpful
July 2021 by Andrew Grove
Friendly staff very helpful
