December 2023 by stella Abbott
Knowledgeable and informative ... well done
November 2023 by Mehdi Tavallaie
I had discussed this with the Guildford branch manager (Mr Roshan). He first showed interest and seemed to be following this up, but after several months and my follow-up, it has gone nowhere. The fitting team (Karn and his colleague) were very unfriendly, totally indelicate, and incapable of doing the job around the door frame corners. The rest of the LVT fitting is OK, but you can clearly see it is not what you expect from a seemingly quality brand like Carpetright and the price we paid. They even damaged the bottom of our base cabinet units in the kitchen. Mr Roshan, a few months ago, said that the fitters would contact us to compensate for the damage. But it did not happen at all. I am fully dissatisfied with the quality of the fitting job, how the company subcontracted fitting to low quality and totally unfriendly and not-customer-oriented fitters, and how the branch manager (Mr Roshan) managed the issue with only words and no action. I would never suggest anyone else to go with the Carpetright.Reply to your comment: Thank you. Yes, I already sent the complaint, but it seems they will transfer it again to the Store Manager. I have already been following the case with him for several months without any result!Update: After about two weeks of sending my formal complaint via email, no one has contacted me at all. It seems that the Store Manager at the Guildford branch cannot be of any help despite all my follow-ups in the last several months, which is truly disappointing for a company such as Carpetright
July 2023 by Ben Love
LVT flooring was fitted very badly with visible gaps in multiple places. Have been trying to resolve the issue with the store but gone quiet despite promises to resolve. Avoid.
June 2023 by Scott Walker
Smooth ordering process thanks particularly to the brilliant Sanchez in the Guildford Ladymede store. Not yet fitted so will update.
June 2023 by Sabrina Moutarde
Alex at Guildford was extremely helpful, and personable. I was very happy with the service he provided.
May 2023 by Julie Webber
Oh my goodness just been into carpetright Guildford and purchased a lounge carpet. The gentleman who helped us with our choice and recommendations was exceptionally helpful and gave us great advice. Will definitely recommend to anyone requiring new carpets.Many thanks to the gentleman in Guildford
May 2023 by Chi Wai
Thank you Miss Dhanya for help. Very good service.
May 2023 by bink
Fantastic working with Dhanya on our carpet selections and super helpful narrowing down our choices from the huge selection.
May 2023 by Diana Finn
Great range to choose from. Very helpful and informative service from Roshan. Recommend
April 2023 by Ester Karen Day
Amazing exceptional service, especially from such a young lady. Was very helpful ?. Satchel is a valuable asset at Carpetright.
April 2023 by dsbofficial
Great service from Roshan - helpful and very knowledgeable
April 2023 by Catherine Thomas
Extremely helpful advice and a very friendly service.
April 2023 by Daniel Colledge
Sanchez was very knowledgeable and tried to help me her best. I will be contacting her with more details for a quote
April 2023 by Abdul Muqtadir
Sanches helped us,we are happy with her service
April 2023 by Pouyé Yazdi
Very helpful and well trained service at the shop in Guildford. The lady who helped us, Dhanya, is very friendly and has a great attitude. She tried to answer all my questions and guided us properly so we could decide better and make the best choice.
