December 2023 by Wright?s Restorations
Amazing experience, big thanks to John, will and Amelia for taking my dvds! 689 items in total!
November 2023 by Isabelle Fenton
Wide range of tech at great prices. Nostalgia games and platforms available.
November 2023 by Happy chap 84
guildford cex, very friendly and helpful staff. Always happy to take the time to explain what they can buy in and are transparent about the reasons they may have to decline an item or offer less due to condition.Store can get very busy, so may have to wait but the service makes it worth while.i am a happy repeat customer.
October 2023 by WL Leung
I would like sell the items and the staff haven't tested on the items seriously. They just said that the items are not working with the PC but those are working fine as I tested before I sell it!
August 2023 by Harry Nyazai
Some of the staff really need to work on how they talk to customers. I purchased a Windows 10 laptop from you a few months ago and during which, I upgraded it to Windows 11 as the system update suggested. The staff member talked down to me and felt as though he was giving me a lecture when I went to resell the laptop to the shop because I updated it. According to him you shouldn't update a computer if it tells you to do - talking to me like some naughty school child. He explained because of this they may not be able to take it and expected me to wait 2 hours for them to see - despite saying I didn't want to waste my time if they couldn't. He couldn't give a definite answer and was quite uncooperative to be honest.Luckily they were able to buy my laptop from me and I was said by a lovely employee - it's a shame they all can't be like that.
July 2023 by Juan
They sell broken DVDs ! Avoid at all costs!Bought Lord Of War (2005) from CEX Guildford a few months ago... Have been just watching it and 3/4 through at 1 hour and 23 minutes it gets stuck and the only way to watch it is by bypassing a really important scene as the disc has to be damaged and gets stuck there only allowing jumping to the next scene... Unbelievably annoying and Awful of this company to sell films without actually checking that they sell!From 0 to 10 they ge -1000000!
July 2023 by Nikkii Harris
DO NOT BUY - OVERPRICED
popped into cex to buy some games, as I wanted them cheaper and didn?t want to pay full price. I compared them to online and some games you even save 1p BUYING THEM BRAND NEW!!! sometimes you pay an extra £2 for getting them BRAND NEW so what?s the actual point? May as we go to game, or Argos.
It?s the same with the technology if you actually search around online (eBay etc, it?s not what you know it?s who you know) you can get items for £100-150 CHEAPER.
It?s crazy how much they rip you off. Even when trading things in to sell. They can buy them off you for £15 and sell them for £40. Yes it?s quick money if you need it but if you have patience you?ll get your moneys worth!
I actually confronted cex about this and they turned round and said well that?s the demand at the moment, I was like ok I?ll go buy them
Brand new for obvious reasons?.
June 2023 by Alicia Thompson
We have used CEX quite a few times now for my 10 year old sons games.
A few weeks ago we traded in some games as he was wanting the new Zelda game. They didn?t have it in store but they told us that they had it in another store so we travelled to that one , they then didn?t have it, so we traded in some more games to buy the new game with a voucher only for it to still not be here and they are saying that an order was never placed. So not happy at all. A very upset 10 year old
April 2023 by Joe Waller
Holly, Megan so friendly and helpful included staff.
April 2023 by Alison Woogara
New (second hand) phone. Excellent service and explanation of phone?s features
February 2023 by Stephanie Bleach
Why isn't e everyone shopping here for their tech? Cheaper than new (with warranties!) and more sustainable. Cex is leading the way in how we look at adapting to a sustainable future that still includes our favourite tech
November 2022 by Kial Hounslow
I always judge a CEX on its Blu-Ray section, specifically the labels Criterion, Eureka, BFI, Arrow and Indicator.Guildford is top notch, with new titles in nearly every week. Great place.
November 2022 by Abdulahi Scott Ikhelowa
Great business love the staff quite professional
October 2022 by Glynis Swanepoel
Excellent service from one of the staff members! ?
September 2022 by Cristiano Maiello
I have been there twice and unfortunately I met the same young guy. This lad lack of respect is arrogant, also I notice that all employees are very young they don?t have any skills often they don?t know what we are talking about. When you are not sure about something the first things is to say : bare with me I am going to check I will be with you shortly , and don?t say : sorry I can?t check on internet because we are not allowed and after 15 second he was browsing on Google show me eBay web site showing me the price of second hand items from a private seller! Are you professional ? Sorry but you must eat a lots of bread. Also you don?t know who we are but for what I saw he really don?t care. Building new customers it can be easy but keep them it can be very hard when we have to deal with this young guy. I am a man of 57 years old and I never being treated like he treated me last time I am a customers like everybody else and it doesn?t matter if I spend 10 pounds or 1000 pounds I want be treated with courtesy. Best of luck.
