October 2023 by hag
Easy shopping. Bright and clean shop. Easy to find shoes and friendly staff was at hand to help.
August 2023 by Clio I
Awful customer experience, staff very lazy when we visited on 23.07.2023 around 2pm. Absolutely cannot be asked to help or check stock properly, not looked after at all and left empty handed! Store manager needs to properly re-train!
June 2023 by Iram Aqdas
Very helpful staff, I would buy again!
May 2023 by Daniel Hill
We were looked after by Lauren who did an absolutely AMAZING job with our kids. She made what could have been a stressful experience a fun one! Thank you!
May 2023 by Jimmy Tumble
Lazy work shy assistants? will prevent any complaints making their way to head office as they are so used to letting people down and getting away with it?
October 2022 by Christine Wright
Very poor customer service from a female member of staff on the afternoon of Saturday, 8th October 2022. Actually, customer service was non existent! My son said he would take me out shopping and asked what I wanted. We were enjoying our day together. I asked for a pair of black shoes, so we walked into the Guildford store and approached the staff member. My son told her what I was looking for. She simply pointed and said "Boots are there, those are there and these are there", whilst not budging and inch and no trace of a smile. That was the extent of her 'help'! I was under the impression that Clarks was a reputable company; at least they were when my children were very young. Absolutely shocking and rude! We made a quick exit. On our way out, my son asked a male staff member by the door if the manager was around. He said no. Very disappointing and would not recommend. That lady needs re-training when it comes to people skills or better still, would be better suited to a job for lone workers!!
August 2022 by Becky Webb
Full marks to your assistant Finola who showed excellent customer service today in the store. Two kids, both of whom wanted new school shoes exactly the same size and design as their existing shoes (which were tired but still wearable).What weary parent wouldn?t have caved in to their whingeing after a long wait in the ?back to school frenzy??Luckily, Finola realised that a long term customer relationship is more important than pushing a sale today and told the kids to come back in a few months when their feet had grown and they really did need new shoes.Fantastic. Thank you so much!
July 2022 by David Green
Helpful and friendly staff in this well known and established shoe shop.
July 2022 by Cool KidD
Asked to have my sons feet measured saying I'm thinking he is a size 9 didn't bother measuring just brought out shoes that didn't fit properly and nothing offered
June 2022 by Sophie Prestwich
Great service from a lady with dark hair and a fringe today! She was very helpful and was happy to put shoes by for us to have a fully days shopping. Thank you so much for great service!
May 2022 by Jason Stokoe
Served relatively quickly, first couple of shoes didn't have the correct size but found several other pairs for my son. Taken to the til and served politely and efficiently. Of course will return.
May 2022 by Emily F. Brookes
I have to say, we were rather disappointed with the lack of customer service and awareness. We went into the shop with a purpose of providing them with some revenue but the shop assistant ignored us, spoke to customers who had entered the shop after us and didn?t acknowledge our presence, we were completely blanked, which overall was disappointing and made us leave the shop and take our business elsewhere.
May 2022 by Elisa Renko
Quick and brilliant service.Shout out to Lauren who was warm, friendly and knowledgeable.
January 2022 by Anthea Edwards
Staff knowledgeable but slow and despite everyone having taken tickets they had no idea who was next
July 2021 by Leanne Heaven
Amazing!We were 15 minutes late to our booked shoe fitting and they still managed to keep the booking.
