November 2023 by Giacomo F
The whole experience was great. I called in first to know if they had the bike I wanted cause the website said only one in stock. They did. Because I was coming from central London by train I asked if they could hold it for me until lunch. They did. Because I had to take it on the train with me and then cycle home I asked if it was coming in a box and if it was possible to have it built. They did. At the shop I met smiley people. Feli helped me in all the process, checked the bike and helped me reach the ?cycle to work? certificate amount with extra buts I needed for the bike. When you meet kind people the experience of buying a new bike goes from great to amazing! Well done guys.
October 2023 by Pratik Singh Chauhan
I had a great experience at the store, thanks to the excellent assistance provided by Mehak she was knowledgeable to help me find the right gear and right shoes. I truly appreciate the assistance provided to me by her.
August 2023 by Alex johnson
Great service from Jack at the bike workshop. Purchased an inner tube and puncture repair. Everything was done quickly and efficiently!
August 2023 by Phebe Lofting
Great experience today, April was especially kind and helpful and thanks to her we didn't buy the wrong football boots! Lots of stock and great prices. Thanks again!
August 2023 by Maya Ray Chew
I don't usually have major bike issues but Jack and his colleagues are super helpful and nice when I come in for a quick fix. I have a rather old Specialized Globe bike and I ask a lot of questions "can i borrow your pump?" "do you know why it's squeaking?" "what tires do you recommend?" There's always an answer. Thanks! :)
August 2023 by julie burden
Tuesday 15th August.I was really impressed by the staff at Decathlon today. Mike was fantastic in the store at providing advice whilst purchasing a 3 man kayak, life jackets and paddles. He was very patient, knowledgeable, helpful and courteous.When going through the checkout with such large items, Kyle was so helpful too, scanning all of our items. He then kindly held the trolly until we brought our car around to the loading bay. He brought the trolly load out to the car. Thanks so much to two fantastic members of staff.
August 2023 by Henrique Gabriel
Absolutely brilliant bike repair. Came in about 30 minutes from closing and Jack stayed later than he was supposed to fix my tire and brakes. Great guy and great service!
July 2023 by Chao Jiang
Brought a new rc120, Jack was super helpful setting up the bike for me. Came back in the late afternoon to add mudguards and locks. He stayed til after closing to help me finish installing. Really appreciate the service.
July 2023 by Jez Punter
Visited Guildford store for a new saddle and help with fitting tyre. Staff member Jack was excellent! Helped choose a great saddle which he fitted and he also fitted my road bike tyre in seconds. 10 out of 10 customer service. I now know where to go for bike help etc from now on!
July 2023 by Sam Charlesworth
Brought my bicycle in to get my chain and cassette replaced and Jack got it done very quickly and was very helpful with providing information about bicycle care. He was also flexible with the time I was able to bring it in so I was able to change my appointment an hour or so before. Great service, I'll definitely come here again!
July 2023 by P H (PH)
Bought a new bike from Decathlon Guildford. Mike served me and built the bike from scratch, did an excellent job, was very calm and helpful. Would highly recommend.
July 2023 by Stephen
Called in late Friday afternoon a couple of weeks ago with 'bike issues'. My expectations of getting bike sorted were low owing to time of day, but luckily ran into Jack. He was super helpful, really good at his job and had my bike road worthy within half hour of entering store! I cannot recommend this guy highly enough. Top bike mechanic.
June 2023 by Katherine Riley
I went to Decathlon to pick up some more athletic wear for the summer season and was really pleased with the service provided. Mike in fitness showed me a ton of options and recommended a few that his fiancée had purchased and really liked. I took his recommendations and I?m really happy with everything I got! Thank you Mike for the great advice!
June 2023 by Megan Kuhn
How does a big chain like Decathlon no longer accept cash?! We were ready to buy hundreds worth of gear and had cash on us that we wanted to use. We were told they are now cashless and then was absolutely no way of paying cash. How is this even a thing? What if someone has had to freeze their stolen card and can only use cash. Appalling service!
June 2023 by Dyno
Was slow and patient even though I was not all there. Helped set me up with an account and help me order in some gloves I need. Over all he was great and was down to earth.
