November 2023 by Emma Wells
Great store, huge thank you to Liam, Matt, David and Gary the staff here are extremely kind and helpful. Would recommend anyone who wants a great service and efficient team to shop here. Thank you Guildford, Brilliant team ?
November 2023 by Nina Cavanagh
When the choosing, tracking and delivery go this smoothly, I can only declare that this will be my first choice for my next furniture purchase. The salesman was very helpful and showed us the perfect sofa bed for a sensible price in the shop which we then ordered. It came around the time promised. We were notified by email and text in an extremely simple and clear format of our delivery date which we had to confirm or change. A text message 10 minutes before delivery alerted me and the two men were courteous, friendly and respectful of my house. They brought the sofa bed upstairs without touching any walls or parts of our stairs and assembled it in the room. Full marks for that.Another company (DFS) I'd used for a sofa purchase in the past were so awful that I'll never use them again. They didn't even have anything resembling an invoice for me to keep for my records (they offered to print one and post it to me - this is 2023!). A failed delivery (their fault) proved almost impossible to rearrange.Furniture Village have clearly thought carefully about how to manage their ordering and delivery process. Highly recommended.
November 2023 by Hodget Music Publications Ltd.
Just bought 2 sofas from Furniture Village (Guildford). The experience was very pleasant - the sales team were knowledgeable and professional. Zohreh was particularly very helpful and advised on several products - polite, courteous and above all cheerful! Thank you!
November 2023 by Jane Parsons
We knew which sofas we wanted but Iain made sure we were offered all the choices before ordering.He patiently answered all our questions with no pressure of sale.A very professional sales advisor.We look forward to welcoming our new furniture in a few weeks' time.Thank you!Jane & Matt Parsons
November 2023 by Katie Sandman
We went in to Furniture Village Guildford today to have a look at mattresses. James was extremely helpful and spent a lot of time with us explaining everything and giving us his advice without making us feel pressured into a sale. Fantastic customer service, made the whole experience very easy and we have gone away feeling confident in the decision we made. Would highly recommend.
November 2023 by Sophie Shelton
Gary Eaton at Guildford Furniture Village was very friendly and knowledgeable. Chatted with us about the sofa and helped us feel very confident in our purchase without being overbearing. It was a real pleasure to meet him and we are really looking forward to receiving our new sofa. Top service.
October 2023 by Geoff Boulter
Great service, everyone had a welcoming smile and were very helpful. John our sales assistant asked some questions what we were looking for, directed us to what we were interested in told us about the product and left us to it. He didn?t hover around us which can be annoying.When we made our choice John took all the details of our order in a very simple process on his iPad. Very efficient service and a credit to all the staff in the store. Definitely will be buying more stuff from Furniture Village.
October 2023 by Shauna Koeppen
Silver Sofa Searchers. Of course, we thought of Furniture Village instantly, having bought quality furniture there before and were fortunate to be looked after by a charming, knowledgeable and most helpful salesman called David (Davis). He listened to and understood our needs immediately and found a beautiful, quality sofa made by G Plan in Britain, which did everything we required for our comfort at this ? back aching?time of life. We were so pleased and are now looking forward to a comfortable Christmas.
October 2023 by David Pereira
The sales rep who helped us out was really amazing, her name was Margaret. Absolutely amazing service, she walked us through ideas and potential options without being overbearing.Something's I feel Furniture Village could do better...- Don't charge customers £90 for delivery if they are spending thousands in your store.- You should offer a recycling option as this is currently done through a 3rd party and is up to the customer to manage.- Delivery through balconies or non standard entrances should be considered, currently they aren't. So if the furniture doesn't fit through your door(and it's always a guess I imagine) it's up to you so sort something out. I think this could be handled better, or at least point to a service that would be able to assist.Other than this I would still reccomend this store, it was a really good experience.
September 2023 by Daisy D?Santos
Very easy and enjoyable experience shopping for our first sofa and dining table thanks to the knowledge and expertise of Liam and Ryan! They provided us with advice on how the furniture will fit in our room and what colours will work well together and to finish they gave us a good deal!
August 2023 by Ruby Wong
We finally buy a lovely sofa and fantastic coffee table. Great experience and no pressure when we walk around. Ryan is so helpful and professional, give us lots of advice. Highly recommended both company and Ryan.Btw, the freshly bake cookies are really delicious.
August 2023 by Rene Mae Joseph
Used to be one of my favourite places to shop for all things furniture. I have been a loyal customer for almost ten years but unfortunately, no longer a reliable place to shop. Staff lied about discussion I had with them regarding the type of mattress I required for my ottoman bed. I was sold a mattress that could not be used with my bed as very heavy. Staff pressured me into buying this heavy mattress and lied about us not discussing it. Now I am left with an unsuitable mattress after spending almost 3k!! Never again will I go into Guildford furniture village shop! Not to be trusted.
July 2023 by Lindsay Russell
Choosing and buying a new mattress was made easy with the service and knowledge provided by the Sales Consultant - Iain McPhee. He was very knowledgeable and patient while we laid on a dozen mattresses trying to decided which one we liked!!! Thank you.
June 2023 by Deborah Tear
My partner and I went in today and were greeted warmly by Marcel who gave great service with no pressure. Liam, the Sales Manager, was also very friendly and welcoming. Super service and we're so pleased with our Loki table.
June 2023 by Tracy Grant
Great customer service from Liam who was very knowledgeable about the products and answered all our questions, he understood our requirements and offered various options. He was patient and had a good sense of humour. My mum's looking forward to receiving her new bed!
