March 2024 by Carly Prentice
I had my MOT done whilst waiting by an extremely polite and professional young man called Oli. The whole thing took no more than 40 minutes with a fairly comfortable waiting room. I left with a nice clean MOT with a very well explained details of what the vehicle will need in the near future. Thanks Oli and I will see you in a years time for my nxt MOT.Very happy customer ?
March 2024 by Sarah Champness
Thank you so much to John (reception), and Sam (mechanic). Friendly welcome and helpful at reception. Was further impressed with Sam especially who went above and beyond. He came with me to where my car was parked up, showed me how to inflate a very flat tyre and then I was able to drive my car to the garage. I was so relieved to hear I didn't need a new tyre but that he was able to repair it instead. Thank you Sam, you're an absolute STAR!! Very grateful for such a fantastic and professional service.
February 2024 by John Bones
Do yourself a favour - avoid like the plague. Rude, inattentive staff. Awful customer experience when entering. Only thing Halford's are good for these days is lightbulbs, although a few of their staff could do with theirs replacing too.
February 2024 by Omar Hindi
Please do not go to Halfords for any significant services. Their scope of work is extremely limited and if they identify an issue which is not a routine repair, they are unable to carry it out themselves. Go to a local garage instead as they are likely to have more skilled mechanics than Halfords. Never going again as they have wasted a lot of my time, I should have gone to a local garage in the first place.
February 2024 by Josiah White
They get basic work done at a cheap price but anything even slightly complicated and they'll charge you an arm and a leg. Which I guess is what Halfords is but want to warn people away for anything but the basics.
February 2024 by Mark Groves
Why only 3 stars? One star for the price, oil change £200 cheaper than Porsch, one star for reception staff, one star for speed of service, all good so far, 3 zero stars for the state they left the interior of my car. Contents of glove box and centre armrest dumped into passenger seat and footwell, locking wheel nut not put back, compressor dumped in boot, internal rear quarter panel dumped in boot. I wonder about the quality of the work on the outside if how they left the inside is a measure. Sorry guys not happy.
February 2024 by Lindelwa Lukhele
Liam and Matt were very helpful in fixing my car. They are very prompt and professional, I would recommend this place!
February 2024 by Aaron Thomas
Poor Customer service, the guy at reception isn?t very friendly and seems disinterested.My van was in for a service and when I opened to bonnet I found they had not put the headlight bulb access cover back on.And the rear headlight bulb access covers were also not put back on properly.Not using this garage again.
January 2024 by Aati Bhatti
Guy called george (receptionist) was very rude. Unprofessional and mannerless. Was not friendly at all. I booked my car for the tyres replacement and he came to me saying your tps valve sensor needs to be replaced. Wich cost over £100 from the main dealership.I said to him put the same valve back. I had no problem and it never shown the sign on dashboard and i know it?s in working condition. But he being stubborn and refused me to put it back stating it?s faulty. Ive spoken to halfords helpline and the branch manager, all are the same unprofessional team and refusing to accept their colleague?s rude and unprofessional behaviour. Hence i took the same valve to local garage. They put it back for £10 a week ago. And all sorted. No problem. No dasbhboard signs at all since then. Even inflated and deflated the tyre with same tyre valve,They need to learn professionalism. And treat their customers with respect. Ive been using this branch since 3 years. And won?t be using ever again. Avoid at any cost!!!
January 2024 by Cathy
Shoddy MOT, they should be shut!!!! How can one of your sites detect faulty breakes 2 weeks apart from prev MOT where nothing has been noticed. And how can the tech of the 2nd MOT say that it depends of the MOT tester carrying out te MOT when is the same law and guidance for all the MOT testing sites overall England.
December 2023 by Lila Francis
Cancelled the booking when I turned up. Attempt to contact beforehand was a single phone call the day before which didn?t go through, no message left. MOT testing equipment broken, no one to service a car either. Not sure what work they actually do.
December 2023 by mark watts
AVOID?.. Not even worthy of a star?!Booked my cars in for Wheel alignment, as was concerned with safety of transporting my children, Arrived 10 minutes early as requested and was told I would need to leave it by a very rude man behind the counter for the whole day and even then he might not even get round to doing it then or bring it back next week. Complained to me he hadn?t had his lunch yet and Was rude to the customer in front. He told her he was not having a car around for over 30 minutes for £20 on the ramps any longer. Lost business and reputation for what I thought was a well known safe reputable brand. And the only plus, I managed to get a refund issued in 5 days!!!
December 2023 by Seb Smith
Avoid - understaffed and bad communication! I booked my MOT retest 6 days in advance as I only had a specific day of the week I was free and could dedicate to taking time off to retest. I then arrive promptly for the retest only to be told all the MOT testers were not there today so it wouldn?t be possible. I was not contacted beforehand about this. I was then promised a call back that day to confirm when I could next come in which never happened too. I had to wait 30 minutes on hold calling them. I then had to cancel my travel plans and come in first thing the next day for the retest. Appalling communication and organisation. Only go here if you want to waste your time.
November 2023 by Andy Vale
Halfords has gone drastically downhill.Below is a review I wrote a few years ago, showing I was a happy customer for many years.I have since had a very poor experience with them, where their booking system was broken, their online agent booked me in for work that the garage didn't have time to do, delaying me for three weeks, quoted me an amount which was tripled when I got to the garage at 8am with a queue of people behind me, (with no time to arrange alternatives, after the delay).They then lied to me multiple times about the ways they would try to help after I reached out four or five times, only to turn around weeks later, and say "we messed up, but we're still going to do nothing."An exceptionally poor way of treating a loyal customer. I shan't be returning any time soon.***********************************Great communications throughout the whole experience, kept me informed on when vehicle would be ready, and phone manner from Amir was top notch. Trusted service.Services: Tires
November 2023 by Kyle Miller
Driver side windscreen wiper stopped whilst on the A3 in the middle of storm Cieran. George and Oli literally saved the day by sorting (and as no parts needed, no charge). Legendary guys and exceptional service. Will be using them going forward. Thank you both.