December 2023 by Emily Robinson
Alway great service from staff and great selection of food.
December 2023 by Kyran martin
Great followed the wife round and round while she bought just a couple of things
December 2023 by Roger Koester
Good quality goods but expensive, there is a difference between sizes items marked the same ie, XL and XL Y fronts were different in size.
November 2023 by MummyPick
Sad to say a disappointing experience - and writing this because it is not the first time. Decided to give M&S Cafe another go after last less than great experience. Ordered 2 toasties and 2 hot drinks. Over 30 minute wait for the toasties to be heated up - staff on tills not warning customers about 30-40 minute wait for food so a lot of unhappy customers blocking tables having already consumed their drinks. Coffee machines not able to keep up with demand and were dispensing cold milk. Hot Chocolate was stone-cold chocolate. The server was great and did make it again for me but it was clear that the machines are not built for the throughput in this cafe. Overheard staff mentioning no hot or cold running water in kitchen but Cafe was still trading!?! Cafe clearly understaffed and coffee equipment not up to the job. M&S need to have a policy of informing customers if there is a wait for food - most will be very grateful to be warned.
November 2023 by Maggie Sycamore
Helen on coffees was on a really go slow today!
November 2023 by Steve Smith
Just in time for coffee just before it closed... was good..
November 2023 by valcharles1
Nice coffee and cake here but have not had an actual meal. Good friendly atmosphere, extremely busy when we were there but perhaps need more staff.
November 2023 by Miss Ama
Great selection of shoes and boots in a well arranged way with the sizes labelled on the shelves.
November 2023 by Lesley D
We popped in for hot chocolate and cake whilst shopping. The cafe was busy and the empty tables all had dirty loaded trays on them. We sat down hoping the table would be cleared and cleaned but it wasn?t. We saw at least ten dirty trays on tables. Our table was disgusting. It was dirty and had glitter and sticky coloured bits on it, obviously children had sat there. The hot chocolate and cake were lovely but we?re very disappointed with everything else. I?ve got a cold today, probably from the germ ridden table. House of Fraser has closed in Guildford which had two cafes so I think M and S need to either employ more staff or organise the team better before the Christmas rush.
October 2023 by Mqwertyuiop
Pretty average place, wouldn?t go out of your way to get here, just a stop off if you have to when shopping. Coffee and cake for £6.50 isn?t cheap and a fairly soulless place to sit with a lot of uncleared tables. I counted 13 when I sat down and there was no rush to clear any of them. Coffee was ok but better in the chains like Neros, cake was very sweet but looked good
September 2023 by Dr. Syed Ashar Akhtar
Great place for clothing men women kids and school uniform n shoes. I like their fragrance and skin care section. I sometimes only visit the food section downstairs. The food section has good quality bakery items and fresh fruits. There is also a little home section next to the food area. Overall, a decent place to visit for good quality clothing and food section.
August 2023 by Adam Whitaker
Went in several times over a few weeks looking for shirts and the selection was poor. Barely anything in stock and all suitable sizes were either covered in dust or stained. Forced to order online and now having problems with that too. Definitely not what they used to be.
August 2023 by Agnieszka Pytlak
Wery rude staff. I suggest a proper customer service training.
August 2023 by Sue Harwood-Hogsden
My wife went to Marks & Spencers today to buy some white shorts for our holiday but when she looked for them she thought that they had all gone, so she asked a young sales assistant who?s name is Maranu she went upstairs to try and find some for me, when she came back she found two more pairs I was so very pleased. This girl is a real credit to Marks & Spencers Guildford.RegardsMrs Harwood-Hogsden
August 2023 by Diane Hellyer
A beautiful, large, store with a great selection of clothes and a great food hall.