December 2023 by George Robson
New ownership - quality has gone downhill - basics like no tomato on a cheese and tomato pizza - service gone.
December 2023 by Geoff Wilson
Delivery times have got very poor in recent months, often takes 60-90 minutes to arrive, additionally they have got my order wrong on both of my last orders. Seems to be going downhill at the moment.
October 2023 by M H
Ordered a pizza at 8pm online. Watched the tracker and was advised pizza out for delivery at 8.30. (We are 10 mins away max) pizza hadn?t arrived at 9pm so called. Guy on phone couldn?t find my order- then nearly ten minutes later they found it and said they were busy and it would be with me in 10 minutes. 20 minutes later still not arrived.. chased again.. cancelled the order as told them too late as it would be cold and requested refund. In the meantime delivery guy was trying to call.. yes we live in a dark lane, but house is clearly signed outside. It was the guys first night apparently? Pizza arrived at 9.40, luke warm and soggy - we couldn?t tell this in the pitch black.. took the pizza because so hungry and too late to order anything else. Had to warm up in oven - two hours later we got to attempt to eat a poor looking and tasting pizza - left most of it and went straight in the bin - No apology - was told I would get a refund, but we will see.. will never use again and recommend you don?t either. Papa Johns If you don?t have the capacity to deliver don?t offer it as a service until you have the trained people in place. Poor on every level especially when speaking with the people at branch.Update 2 weeks later - REFUND NOT RECEIVED
October 2023 by Timothy Hopkins
Twice terrible service, i.e. order being cancelled and hour after ordering, one time wasn?t even told. Other time they called, told me it was cancelled, and I asked why and they just hung up the phone. Waste of money and time ever time. Staff are awful, rude and lazy. Shame, as there?s a lot of people that would try if they had the oppurtunity
October 2023 by Hannah Jordan
This is the second time in a row we've ordered from here and they've cancelled our order with no warning or explanation. Literally don't understand what is wrong with this branch. The people were not friendly or helpful at all. It wasn't even big orders.
August 2023 by Keeley Fulbrook
Turned up 2 hours after their delivery time. Called multiple times to be told each time that it will be 20 minutes. Food was cold by the time it turned up and the delivery driver was rude. If I could give 0 stars I would. This has happen on more then 1 occasion with the guildford branch. I have no problems at all when I order from different branches. I won't be ordering from the guildford branch ever again. ?
August 2023 by Jason Harding
I?ve given up with this place no consistency and it?s taken hours just to be delivered incorrect food that is cold. I?ve had 3 bad orders in a row and I?m now done. No good and don?t waste your time. The delivery guy is the only positive.
April 2023 by Grant G
Awful. Squashed, cold, undercooked, 2 hrs delivery time. Jalapeño poppers inedible. Tried to recover stuff in oven but hardly any cheese on pizza so just binned it
March 2023 by Laura Buleandra
Pizza was really lovely, I don't like the special garlic dip they sent me with the pizza but the taste of the pizza deserves all 5 stars
March 2023 by 723jaym
Coworkers were rude, often yelled and abused company equipment. Did not value their staff, did not care about customer service or effective communication. Took many shortcuts to save money which damaged the quality of the ingredients. Pretty much everything going wrong that you can imagine. Walked in the door recently and everything was playing out just as I remembered it. Needless to say, do not eat here, let alone work here. I am in awe that they have not been removed or replaced after all these years, Papa John's UK must really have no standards at all.
February 2023 by johnpZ4299KQ
Nice pizzas. Delivered 10 pizzas within 30 minutes including 4 different types. good on service and quality
February 2023 by melanie taylor
Over 30 mins late ,cold awful pizza worst iv tasted
October 2022 by Andrew B
As of Sep 2022 it has closed down. I really like Papa John's pizza but since covid the quality has dipped at this store. The app they use about the status is inaccurate and shows food delivered when it hasn't been. Sometimes food is very delayed (over an hour) so you have phone and get them to make it again.
September 2022 by Ozan Yener
Just orders two xxlarge pizza, the pizza are really average but the delivery guy was really rude and disrespectful, rang our bell twice even tho we told h?m that the doors were open and wake our baby and was rude to us when he handed the pizzas to us, which was unnecessary, Will not be ordering from there again
July 2022 by 98allunw
Ordered on just eat, got a delivery time, that came and went so called the shop, guy answering the phone couldn?t understand English took 10 mins to explain what I was talking about told me driver 15 mins away??. Checked back on just eat and found they changed the delivery time by 40 mins. Food was cold to touch when it finally arrived Not worth the money that was paid will not be using any Papa Johns again
