August 2023 by hag
I always have a good time in Reiss Guildford and today was no different. Staff were helpful. They called customer service for me as their system don?t recognised my gift card that was 2 years old. In the end all good. They issued me a new gift card and I left the shop with 2 items. Perfect.
July 2023 by Colin Butcher
I tried to order a dress for my wife and told it can only be done online for store collection. In the past as a regular customer, whenever she has ordered or purchased in store, she has always benefitted from a -10% VIP discount but I was told there is no such discount code for online ordering and they couldn't process a 10% discount credit on collection of the item. As an alternative, when I asked what stores might have the item in stock I was unhelpfully told to use the internet, whereas the previous staff led by Nia and Sophie always helped locate pieces before. The recent wholesale staff changes at the store have sadly resulted in a massive detriment to what has always hitherto been excellent customer experience.
April 2023 by Sophie Thomas
Really friendly staff and even my dog was allowed in!
October 2022 by Ben Stanwick
Ordered online and selected Guildford, arrived in store and told I need to collect my order from Next? After the inconvenient walk across town in the rain, I attempted to collect my order from Next menswear, I was told the tills were not working so I had to collect from Next womenswear, I then I had to queue for >10 mins in Next womenswear?. Shambles. Inconvenient. Never again. Reiss is a premium product so I expect a premium customer experience. Cost reduction is clearly taking priority over them making life easy for their customers.
August 2022 by Jake Ree
Bought a suit for a special occasion and the staff here were so friendly and accommodating.Big shout out to Sophie who helped me with my alterations which came back in less than 2 weeks, exactly how I wanted them. Extremely friendly and accommodating.Favourite Mens clothing shop in Guildford ?
April 2022 by jean Pinat
Staff more interested to speak to their friends or check their mobile phone... apart of that, new collection is not great
September 2021 by Alexandra Smith
Great service from the team ref a jumper I needed to return on Saturday the 17th July. Great service from a friendly teamAlong with a great range of product!
September 2020 by Jo Symonds
This is my favourite shop in Guildford. It's so hard to find beautiful women's clothing that is matched by its quality. Agree the prices are a little more than the other higher end women's boutiques, but well worth every penny1Love the staff in here, so attentive.
September 2020 by Liz Lawrence
Just received my Cressida long boots in Taupe ordered online in store yesterday ? LOVE them!!! Thank you Sophie for your help - impeccable service as usual from the Reiss Guildford team, always such lovely helpful ladies xxx
September 2020 by Huro Houro
Best clothing & customer service in Guildford#Staff are very welcoming and friendly!Highly recommend this cosy friendly shop
September 2020 by HouseOf Tailoring
High quality #clothing, very friendly #staffHighly recommended
June 2019 by Douglas Dean
Medium sized Reiss with normal Reiss range
April 2019 by Dave Kelly
Staff are super helpful, and it's a breeze to order for store delivery and try on there is they don't have it in stock.
February 2019 by Dave Oldall
Found a few things but only in the sale
December 2017 by Helen Smith
Excellent staff and beautiful well made clothes.
