December 2023 by jericho2877
Three floors of all sorts of wonderful products.The staff are friendly to.
October 2023 by noura
The staff was extremely unfriendly and they were impatient. They didn?t give me relevant information as an international student. Very disappointing.
October 2023 by Charlotte Fuller
Rude staff, unwilling to help came in to spend over £100 and got ignored. Train your staff
April 2023 by iAmEych
There are a range of items you might need at home, especially if you've just moved in. But always a good practice to canvas for prices first. Some items are good and cheap and some aren't.
December 2022 by Chace
Staircase rail is static
November 2022 by Umair Muhammad
Everytime I go i get great service, the staff is amazing
October 2022 by SPU LCSD
Terrible customer experiences at your Guildford shop: the manager is happy to collect money from a transaction but not to accept responsibility when things may go wrong!!!I was just trying to check the product AFTER I paid, the manager said I?m too busy to look after your need, don?t block the way!
August 2022 by Callum
Great store just shame the lift has been broken for over 3 months. Missing out on some customers here but still great staff and always on hand to help
December 2021 by Claire London
Previously good store now inaccessible.The store has historically been very useful - good range of DIY items & friendly staff...But for the past ~14months, the lift has been broken. Staff mentioned that head office has just stopped listening when they raise this.Making the main DIY items totally inaccessible and not pursing a fix or (e.g.) moving some key DIY items downstairs is poor.
November 2021 by Roger Zucker
Brilliant customer services, always helpful and always polite.If only other stores were half as helpful the high Street would be a much happier place
July 2021 by Stefanie Lockyer
Lovely staff, always happy to help.
July 2021 by iza grosz
Staff is so helpful. I had today big problem and they were amazing ? so ready to help . Thank you so much
July 2021 by Fiorella Nash
Excellent store, very friendly and helpful staff
July 2021 by Dan Roche
Great shop with lots of essentials for DIY, cleaning and plenty of stuff for gardens and kitchen too. Staff are really friendly and helpful too, particularly Tibor (hope I've spelt that right!)
July 2021 by Jess Knight
Just been in to the store lady that worked there was down right rude. I have an exemption card as I can?t wear a mask due to medical reason I don?t have to justify why but I politely asked if she had a certain item in stock to which she shouted at me ?where?s your mask? I showed her my exemption card to which she tutted. She didn?t even look at the item I asked about and walked if shouting ?no? very bluntly. Think you need to teach your staff some manners!
