December 2023 by Anton
Waiting for ages for anyone to bring shoes...
June 2023 by Luca ?Otago?
Fantastic range, great presentation and a friendly team.Below scores are out of 10? Customer Service 10? Product Range 9? Atmosphere 9? Presentation 9.5? Products 9.5? Location 10?? Parking: Lots of paid parking availableOverall 9.5 ??
April 2023 by Wendy O
Just want to say a big thank you to the friendly staffs in store on 27th Mar 2023 ??Incredibly patient and helpful! For someone who shops online all the time, this trip makes me want to come to store more often!Apologies I didn?t get your names, but special thank you to the lady who told me I can buy in kids session for half the price? and the cool lady with a snake tattoo for helping us try all the different shoes patiently ?
April 2023 by Rahul Desai
Really good customer service ?
February 2023 by James Hamblin
Very helpful and friendly staff
October 2022 by Alexandra I. Sarri
Hafizah was our server today, and she was exceptional. She was friendly, smiley, ready to help and assist us with questions we had! Thank you so much, Hafizah :)
August 2022 by Verity Cassar
After a very stressful and unsuccessful morning of school shoe shopping, we tried Schuh for our last ditch attempt.The staff were amazing and helped us find a pair for both children, the correct size was out of stock but was ordered with free delivery to our home address.Definitely returning to Schuh for school shoes again, even my children left complimenting our experience in the shop.
August 2022 by Steve Weir
Always busy staff not that helpful too small and never have what I won't in
July 2022 by Sijo K Jose
When the streets are crowded it is difficult at Guildford. Also they are taking but more time to solve customer complaints, leaving customers unhappy.
July 2022 by caroline Mullins
Well stocked,got what I wanted,lovely helpful sales assistant.... & added bonus getting 10% NHS discount
June 2022 by Mike Semple
Pressure selling techniques!!The staff were like sharks, as soon as I picked up a shoe, within 10 seconds I had two staff asking if I needed any help. Whilst trying on the shoes, I had the sales woman stand over me like a hawk. When I asked for a minute (to think if I wanted to spend over £150 on these shoes) she still just stood there, waiting. I quite liked the shoes but I felt so pressured to buy them that I left the shop. Not a pleasant experience and I won?t be back.
May 2022 by Fredddie Lewis
Went in to buy crocs, and waited for 25 minutes. However we we're efficiently served by a floorworker Hannah (Queen) and the acting floor manager. The hectic atmosphere was explained by it being a Saturday, but the lack of tills and aimless waiting felt unnecessary and annoying
November 2021 by James Sly
No ugg boots for her so no good tome. Suppose i should ne thankful as it saved me 200 nptes
September 2021 by Sai Hpa
There was a mix up and the issue was fixed promptly. I now have more confidence in Schuh, especially in Guildford branch, that I can spend my money there with peace of mind.Bought a pair of Nike SB (Skateboard) for my son. Turned out the left shoe in the box was the wrong model but looked extremely similar to the right shoe. Hence, my son didn't realise the mix-up and wore them to the skate park and immediately put on a fair bit of wear and tear.Took them back to the shop the next day. The staff, Sophie, was very helpful, polite and apologised for the mistake. No fuss was made on the wear and tear, although I did say sorry for they were not in brand new condition. The manager also apologised.Thank you
August 2021 by Jo Leedale
Collected an order from Schuh in Guildford yesterday. The staff were so helpful and efficient, it was the best customer service I have experienced in a shop for a long time. So much better than Office.