February 2024 by Faro Laz
As always very diverse and rich
February 2024 by Chris van Zyl
Great selection of products and friendly staff.
February 2024 by Menahi
Not bad.
February 2024 by jose jaldin
About a week ago I fancied some Almond croissants from the bakery, but they look very plain so ask for some info to a lady working there, her product knowledge and communication skills were inexistence so I decided not to buy them . Yesterday (19.01.24) tried again , and this time I was much luckier not only had a proper description but the customer service level of Helenawas excellent, so I did buy the almond croissants. first lady 2 stars, croissants 4 stars, Helena 5 stars
February 2024 by Saddek Jin
"A customer service of mediocre quality, one would think they're in an underdeveloped country. I wanted to buy an ear cleaning solution freely available in the supermarket. At the checkout to pay, a message indicates 'this product must be purchased at the pharmacy,' even though it's just ear drops and available for sale! A girl under 18 with no customer service experience tells me 'we cannot sell you this product' without providing a logical explanation. Terrible service from such a 'big brand.'"
January 2024 by Guy Hurst
A perfectly sited supermarket with many useful services to serve a very populated part of Guildford. Open from 6 am to midnight on Mondays to Saturdays and 10 am to 4 pm on Sunday. 2 hours free parking in the car park. Gregg's cafe with a good selection of coffees, hot and cold snacks, cakes and donuts.
December 2023 by Barry Stone
Great place not to busy
December 2023 by A A Pee
I visited the store after midnight, as it says it's 24 hour.It isn't.And apparently it hasn't been, since after the flu outbreak, that closed the world, cept Smith's and the post office, and lots of other things, down...they just negate to advertise this fact apparently...
December 2023 by Sarah Clarke
Firstly stopped at the parcel drop of a rude staff member sat there smoking not nice having face full smoke , secondly walk up to the store more staff smoking all undercover and another face full , thirdly approached staff to ask a question quickly out of cz she stunk like an ashtray !!! Not against smoking each to their own but having a face full of it and your staff stinking like that isn?t nice .
December 2023 by Shraddha Baviskar
One of the worst Tesco store I have ever visited. Their customer service is ZERO. Non of the staff here are ever willing to assist customers.
December 2023 by Dr Sajjad Pathan
Visited this evening and was helped out by James at checkout. James has such.a lovely personality and is very helpful. Could you clone more like James in the store. The whole store never disappoints. Well done Team TESCO.
December 2023 by Stefan Sick
Worst customer service. Staff was not properly trained when shopping after 10pm. There is a Samsung Pay limit of £250 in Tesco which they were not aware. Staff insisted something is wrong with my card. In the end it was too much effort for them to try to split the order. I left a full basket behind. Lost a discount voucher which was run through and worst of all the customer service explained their error, and raised the complaint with the store, but already told me the store will not be in touch. No apology, nor making up of my voucher which I lost due to not properly trained staff including the manager on duty. Furthermore, I recommend not shopping after 9pm in this store. No self-service check out available due to staff shortage. All the aisles are full with trolleys of shelves being restocked as well. You can't see the aisles. Overall very poor experience and whilst the staff wasn't unfriendly, they were not properly trained. Same with the customer service. Acknowledging their mistake, but no apology for wasting 3h of my time in the night leaving a full basket behind, not to mention the loss of my voucher. So it all comes down to the management of Tesco headoffice and in store, rather than the staff on the shop floor.
December 2023 by Maggie Davenport
The store was busy but Donna Bye at checkout today was incredibly helpful and friendly. Explained checkout to me and was willing to spend time, thanks for all your hard work which is not always seen.
November 2023 by N Brooks
Had trouble at self service as did the "helper" but got it sorted. I asked a question and the helper didn't know the answer and therefore went and asked a co worker who was able to help. Thanks and will go there again.
October 2023 by Elaine Rowlands
Very kind staff Andreas and Dan helped to support a customer. Kindness and knowledge shown by both, They are a credit to Tescos Guildford. Very much appreciated