November 2023 by Stuart Rankine
Love a bit of Yo! Sushi and my partner and i went here for a date. it's been awhile since we've been and we were surprised to see there was basically nothing on the conveyor belt. We had to order everything on the app and that kept going wrong for us. There was only one waitress in the entire restaurant. For these reasons we did struggle to get our orders.On the plus side the food was very good and although the poor waitress was absolutely rushed off her feet she was very friendly and helpful. This was on a Monday night as well by the way and the place was still quite busy.I used to love getting stuff off of the conveyor conveyor belt and ordering stuff by pressing the button on your table which would light up a lamp to bring over a waiter/waitress. That's all gone now which I think is a shame as I felt like that was the USP for Yo! Sushi in the UK.I would probably stillcautiously recommend this place as the food is still really good. However I would only go in if they're well staffed and be prepared to download the app to order. Just be aware signal is patchy on some networks so it can be awkward to order.
October 2023 by Alessandra Bovesecchi
I wish I could give them zero stars. Where should I start from? The food was uneatable or wrong, and the service was poor start to end. My husband and I ordered mega gyoza teriyaki and they arrived with spicy stuff on top. We told the waitress that?s not what we ordered (plus, I informed I can?t eat anything spicy when we?ve been asked for food allergies), so she brought us the right one but the whole presentation and toppings were missing. No spring onion or other toppings you would normally find. Then we ordered the California gunkan. Again, no toppings and no teriyaki sauce, so I asked for them once again, and we got a big splash of teriyaki sauce on top and that?s it. The crunch prawn roll had some salt on top of it for some reason, which ruined the whole taste of it. Then we had the mixed maki, the avocado was brown and the salmon had a horrible taste, the rice was rock hard and the whole thing was room temperature. Also, the sushi was contaminated by an ingredient of another roll (the violet herb). I had to leave the food in the plate as I didn?t want to risk a food poisoning. Is this how your branch trains the cooks to treat raw fish? I really hope I won?t feel sick later on. I swear, I can tell a wrong thing on each and every item we ordered tonight, even when we ordered a bottle of water we received one glass only and we had to ask for a second one! Not to mention that every time we sent a plate back to be fixed, every member of the staff that dealt with us looked bothered. However, when a group of young lads came in after us, they have been warmly welcomed.At the check out, we mentioned the issue with the mixed maki, highlighting the health issues that spoiled raw fish can cause, and we just got back a ?yeah, sorry about that, would you like a refund on that??. I mean, seriously? She couldn?t care less, not a ?I?m going to check with the kitchen? or ?I?m going to inform the cooks? or ?what can I do to fix this?. At first I didn?t want for those 3£ back but you know what? We spent more than 40£ for terrible, old and spoiled food and an awful experience, so yes, I asked for those 3£ back in the end. I don?t remember last time I went back home hungry after being in a restaurant, but seriously, couldn?t trust that food anymore.P.S. the music was extremely loud and the whole atmosphere looked like children who have been left alone without the parents? supervision. Ah, and for the whole bloody evening, no one ever came to us asking if everything was okay, while they did with other tables. I get that they knew that everything was wrong, but they could have tried to put some effort at least.
October 2023 by Scott Martin
Food was incredible and service was exceptional. Despite the manager having to serve the whole restaurant on her own, the restaurant was a full, with tables being filled as soon as they were empty, Annabel did a fantastic job and made our experience a very pleasant one. Well done Annabel and thank you again!
October 2023 by Laurentiu Tatu
If you want to waste your money and to have your mood ruined, this is the perfect place for you.The staff has zero clue on how to deal with customers. Are they even trained and checked by someone? The chef gets orders mixed up and then gets bothered when pointed out.Do yourselves a favour and find another place rather than wasting your money here.
August 2023 by Adventure24120651537
I came in this afternoon (23rd August) with my 2 young children around 1pm we were greeted by a lovely waitress who sat us down and explained everything as it was our first time, however the other waitress who I believe to be indian, I didn't get her name was constantly swearing behind us saying things like 'oh for f**k sake' and why are these people so f*****g irritating' which I found to be quite off putting especially with my children next to me. It's such a shame because my children loved the belt system, and the food was delicious especially the spicy pepper squid. I don't know if I would return if that waitress was there, I do think that management need to do an investigation into that waitress as her behaviour was totally unacceptable for a family based restaurant.
August 2023 by pumdestroyer69
Was here in the afternoon on the 19th August and usually love eating here but was met with the worst waitress I've ever experienced. Seemed annoyed that anyone was there and made everyone she was serving uncomfortable with her rude attitude. This place has lovely food but completely let down by this waitress
August 2023 by Conrad Conrad
Update - we returned on 29 July Saturday at 6pm after a nice experience a week ago.Alas this time the service was horrible. Two staff were indifferent, slow service and always turned away during conversations.Food were mediocre this time.We changed to Hanki whenever we crave for Sushi.We went on a Thursday evening and the service was very good and prompt. Very friendly staff. The food on the conveyor was average but those from the menu were good. Staff was kind enough to share offers of meal deal for kids( free kid bento for orders of more than £10)
August 2023 by sp98736
Haven?t been in a while and all I?m wondering is what happened?! I used to love it here pre pandemic and come often, we found it to be a really pleasant experience but it?s so different now. To start, the atmosphere in here is a bit dire. The floors are FILTHY, cupboards broken, it all looks really tired. Two waitresses working today need some serious training - messing around on their phone instead of serving customers. Unfriendly and frankly, dreadful. The workers cooking the food are much more friendly and hard working. The food generally is quite salty and not nearly as good as it used to be. Used to feel relatively healthy and have more of a sushi focus, now more fried, salty foods. Hardly anything goes round the conveyor belt now, just a few bits of sushi. It?s expensive for what you get. We eat out often and this has to be the worst experience we?ve had in Guildford. Everything that was fun about yo is no longer there. I definitely will not be returning. Note to manager: some serious staff training is needed here. Staff should be sweeping the floor and taking care of customers, not messing around on their phone. We came on Sunday at 5pm
August 2023 by more_quito
@yo sushi - please stop packaging cold wet cans at the bottom of delivery bags. The paper bags get wet and break and the delivery drivers continue to deliver food that has fallen out of the bag. I suspect this will go on deaf ears but one can only hope. ?
July 2023 by MrsJWilliams2023
As a family we have seen many changes to Yo as a result of COVID. The restaurant has coped so well with the changes and we had really liked the version of Yo where you order via the QR code on your phone and there is a traffic light system, with the food stopping at your table. This was great, along with a few nice things going round on the belt. Our daughter loved it and thought it was magic and the food was always good. We visited on Thursday and had such a disappointing visit. The servers seemed mostly focused on dealing with Deliveroo drivers, the ordering system glitched and we had our food order duplicated, the food was really poor (no chilli in the veggie fire cracker rice, or veg) asked for ginger and wasabi but it never came, the edamame beans had no salt and the sushi was poor. There were 3 items on the belt going round and round. We are gutted as this was such a brilliant place to take our daughter. We hope that the magic is brought back and that you can return to the system where you order and it arrives to your table on the belt, along with service that is great. You were brilliant, especially for families and we have visited many times, but we are now not sure if we will return.
July 2023 by Panos A
I do like Yo Sushi but neither waitress on at 6pm seemed to want to be there. Management need to seriously retrain as these are the face of the place
July 2023 by Sarah G
It's absolutely way too overpriced for what you get. Went here yesterday evening. Service was extremely slow, and I got told I can only use my discount using my phone. Well, I have an android phone and unless you use iOS it flags everything as fraudulent, so my discount couldn't even be used, and the staff did nothing about it. We also had to send a tuna tartar back as it was off. I would avoid this branch. They don't even have call buttons for the tables any more. Terrible experience, bad food, overpriced, service extremely slow, ordering system not working.Edit: I'm also very disappointed it's cashless. Use it or lose it.
July 2023 by Beata B
The food was nice but our waitress had a very noticeable dislike toward her own job and was not able to give us a single smile. She did not ask if the food was OK, she did not engage any small talk with us or with my kids at all.
July 2023 by Jack Xoxo
Visited Yo!Sushi few days back and it was amazing. The service was great and Eashana was an amazing host and she solved all our issues. Will be visiting back for sure.
July 2023 by Shubham More
The food and service was amazing. The table near the kitchen is the best. Chef Rhys was in the kitchen and helped me figure out what to eat. Very friendly staff and delicious food.
