November 2023 by Arnaldo Esteves
Definitely the staff needs training, took my glasses to change the frame and within 2 seconds the staff come back with my glass lense shattered and my frame broken, Definitely the staff don't know that glass lenses need to be heated upto be removed,looking at the damage I can clearly see that staff thought was plastic and tried to pop it out with a finger on the middle of the lense and end up shattering the lense. Next booking only on the 24th and glasses will take 2 weeks to get ready, one month without glasses thanks to a very unprofessional staff
November 2023 by Nigel Scott-Browne
So lucky to have this Specsavers in Horley. Professional, friendly staff excellent service.
November 2023 by Toby Seaman
Great service, let down by exceptionally expensive (£600) spectacles.
August 2023 by Alan Jones
Very pleased with the fit and quickly adapted to the change of script.
August 2023 by Tom Saville
Very pleased with my eye test and my two new pairs of varifocals.
July 2023 by Marion Bradford
Visited today for an eye test and to order new glasses. The staff were very friendly, polite professional and helpful. Thoroughly recommend.
July 2023 by Lesley Jenkins
Very pleased with new glasses.Staff were all very friendly and helpful especially when helping me decide on new frames
July 2023 by Marion Bines
Visited today for an eye test and to order new glasses. The staff were very friendly, polite professional and helpful. Thoroughly recommend.
June 2023 by kate large
Customer service shocking. Communication just as bad.Hope my glasses are worth the wait
June 2023 by Radek Wyciechowski
Highly recommended place. Very helpful staff.
May 2023 by Rebecca Crawford
Really great customer service from all staff and very attentive. Thanks so much!
April 2023 by Robert Warr
Booked an eye test for bank holiday Monday as I would be in the area. They called me 30 minutes before my appointment to cancel as they had nobody who could do the test! Test was booked for 9:45, so I had gotten up early and was driving to them when they called. Total waste of time and very unprofessional.
April 2023 by Aleksandra Liszkowska
The staff was so friendly and helpful. I took my time to choose new frames, and they never rushed me and were patient with my questions
March 2023 by Paul Green
Such professional and experienced, understanding staff.
March 2023 by Alex Russell
Jiya the audiologist was fantastic. Great experience all round. Everything was explained clearly and my hearing aids have literally made all the difference. Highly recommend.
