February 2024 by Neesha Lateef
Rude employee made the whole experience going to this place horrible by the name of Sol. I believe she needs to be trained on customer service and actually how to talk to people. She thinks she owns this place. I would never step foot in this place again just because of her and i used to visit this place on a regular basis.
December 2023 by C R
Used the one in South Terminal and cost is way higher than other shops eg bottle of water £3.59 vs Boots and less than half the price. Also said 3 for 2 on some products and at the checkout the offer is not valid as per confirmation from the employees.
November 2023 by Celine Spengeman
Great for a quick snack. Good value.
October 2023 by Satti Kaur
Asian customer service assistant was rude & banging items on counter when conducting a refund on items due to price change .She obviously is in the wrong job , customer service was absolutely appalling !!
July 2023 by Papi K
The staff here are atrocious?! Rude, full of attitude, extremely unhelpful and borderline abusive. STAY CLEAR OF THE PHARMACY After being refused Kwells for travel sickness at the chemist and told to buy elsewhere - I asked what happens if I feel sick onboard? To which I was told in a hugely condescending voice ?oh don?t worry you?ll be fine, I?m sure you won?t die..? Who says this to a customer about to board a flight?!? - having recently lost my 15 yr old niece to Sudden death syndrome these were not the words to have been used. I was extremely upset and shaken by this awful experience. STAY AWAY!
July 2023 by Maz
Disgusting, charged £19.50 for 4 small 30ml nivea sun tan lotions. When I nearly fell over at the price (my friend was purchasing) I said to the lady serving 'my goodness how much' and she said 'this is the airport', I told her that did not make it right. The rude lady then told my friend to plan better. What a piece of work!! And where does WHSmith get off ripping people off like that!
July 2023 by Alexander Stewart
There is the obvious captive audience, the increased business overheads, the prime location factors which drive this WHSmith to be the most expensive shop in Britain, and I fully support any business taking advantage of customers stupid enough to believe that big packets of sweets are cheaper at the airport. But WHSmith has made every product in its airport stores which threaten to hydrate, fuel or sate any customer so unbelievably expensive and tied into offputting offers that most of those customers will never purchase any product.I wanted a bag of sweets or a chocolate bar, plus some water. The water was obviously more expensive than buying the same water from the overpriced wetherspoons, and that was even if you bought it as part of the two for £6 offer.The sweets were £3.99 for a smaller than supermarket packet of haribo or buy three for two on £9.99 bags of haribo. No one is ever going to pay £4 for a small bag of haribo and no one wants to spend £20 on £10 worth of haribo... so I left empty handed. If WHSmith were smart they'd have priced the big bags of haribo at £6.50, still the same ridiculous price as before but people don't have to buy three bags.If WHSmith weren't so hostile with their offers or pricing people might be willing spend the ridiculous prices.Found out once on-board my flight that the food and drink on-board was cheaper!!
July 2023 by Tyler Barlow
Aaaaaa i want to cry never in my life have i felt so sad and descusted by a brownie and a tuna sandwitch the tuna sandwitch had the texture of an already chewd tuna sandwich the taste was bland and thats putting it nicleyBack to the brownie the brouwnie was enicially bland and then pow! Chicken flavouring i was utterly confused at fistand got my friend to try it he too said it tasted like chicken now my final issue is that i was told all my items would be classed as a meal deal however i went to the till and was hit with the horrific price of 8 pound for a energy drink a soggy sandwitch and a chicken brownie
July 2023 by Craig wooders
Good selection but very expensive. Nearly £3 for a standard bottle of water. Everything more expensive by day then your local supermarket. Best to get water from the airport duty free or take all empty bottle through security to fill up.
May 2023 by Phil Reed
Bought a chicken and bacon caesar wrap. £4.19. It was nearly entirely 'wrap' and then a very thin spread of filling. Gloopy, miserly and just appalling value. I know it's an airport and they charge what they want, but they simply don't care.
April 2023 by loggy log
It will be great when we stop being ripped off by Smiths and others for water at £2.59 for a bottle.
April 2023 by david lomax
I Purchased a periodical monthly magazine on 31st March 2023, I didn't have my glasses on, so some degree of my fault, but who would expect to pick up a monthly magazine for January which came out mid December ? Doesn't anyone there remove out of date magazines ??
April 2023 by Anne Colborne
Absolutely appalling. The woman serving us was so ignorant. She was to busy discussing her own problems with her colleague.
February 2023 by Barbara A.
Opposite the WHSmith shop, just before the Pret with reasonable selection of books.
February 2023 by Addie Dornik
Sol that works here was so amazing! She went above and beyond to help me find what I was looking for! After a long day of travel, it made my day to experience service like this! Thank you to her
