March 2024 by Oana-Alexandra Ailiesei
So, don?t even know where to start? I used to be in love with Pizza Express when I was working in central London and it was always my ?go to? for lunch. I don?t know what changed, but their portions are smaller and the prices constantly go up, whilst the quality is also in quick decline.I finally decided to write a review because I ordered, about half hour ago, an order for collection.I have a mild allergy to rocket, which means that I can tolerate foods that get in contact with it, but cannot actually eat even a gram of it? therefore, I ordered, as I always used to, their Grand Chicken Caesar salad, that is supposed to have only cos lettuce as ?leafy ingredient?, nothing else. To my big surprise, I got home to a demonic mix of leaves, mainly rocket to be clear, a tiny bit of lettuce and some spinach - see photo.I thought that I was maybe confused and I rechecked the menu on their site - see the second photo. And I was right! As per the standard recipe and their own menu, Pizza Express should have not given me a salad based on mixed leaves.Disappointing, even more so as they don?t deliver all the way to our home, so we had to drive for half hour to get there.
March 2024 by Stephen Watson
Our table wasn't ready when we arrived on Saturday. We were then given a mixture of 2 square tables and a round table. The 3 young children were served last. We got given someone else's order of doughballs first which was left on our table. There were empty tables so it wasn't that they were over busy. Disappointing family meal out.
March 2024 by Fi Haines
If the service falls short from the start it's going to struggle. I have been here on a few occasions and although the restaurant is very welcoming there's always a sense of tension when it comes yo getting served quickly so you csn relax into the occasion. Probably needs one person to clear plates wipe down tables and reset quickly so your eye isn't drawn to empty crockery on tables nearby!
March 2024 by ryan foley
Very under staffed, took long to clear
March 2024 by Bella Eels
I?d like to share my experience at oxted pizza express, as I was genuinely taken aback by the atrocious service I was faced with. We arrived in the restaurant at 8pm , where there was one other table of 2 who looked as if they were on their mains. We put out stuff down and went to use the bathroom, came back and sat down on our table. We didn?t see the waitress for about 10 minutes and she didn?t come over for about 15 mins. We weren?t offered water or anything. The other table was looking for the waitress aswell as they looked as if they were waiting to pay. When she finally came over to take our order, she was rude, unprofessional and just ultimately very unwelcoming. I?ve worked in hospitality for about 3 years so I understand a busy shift, or having a bad day, however the attitude and interactions we faced this visit were actually laughable and unacceptable . On top of this, my pizza (me and a friend ordered the exact same meal), was sat out for 5 minutes without a heat lamp before it was bought over, meaning it was cold. The server did not check back at all, nor was she even present for me to complain about my food. I could go on for ages about how abysmal this visit was, however I would like to talk to a general manager of this branch and explain my experience further. I?ve had lots of good visits to this branch however this spesific one was so awful it puts me off returning.
March 2024 by Victoria Moser
Fab everthing but apologies no photos we were having so much fun!
February 2024 by tracey dearsley
Have to say, I went on a awful night, one of the managers had walked out, but to their credit, a lovely lady called Betty and a young lad saved the day, yes we didn't get drinks or pizza until 10.00 and arriving at 7.30. But they gave us a bottle of wine. And we could see how stressful the situation was for all of them. 10/10 for keeping it together especially Betty who looked fraught.
February 2024 by Jason Lumsdon
Very nice restaurant but I think the pizzas are extremely over priced. Really thin base, too thin & barely any toppings. My daughter & I both had the burnt ends pizza & we were lucky if we got 6 chunks of meat, (I think it was brisket but I couldn't tell & I've been a butcher for 30 odd years). Couldn't find any other meat on there & it definitely wasn't hiding under the cheese. The staff, however were really good, 18 of us turned up out of the blue, they did take quite a bit of time but it gave us time to chat amongst ourselves. I spent over £130 on 2 starters, 4 pizzas & 5 drinks, wished I'd gone to Asdas & got some create your owns, would of saved at least £100 & had loads of toppings.Will not be rushing back to a Pizza Express soon.
February 2024 by D G
The slowest pizza express known to
February 2024 by Ann Turner
Very slow service to begin with although did improve but nothing like the original Pizza Express we know and love.
February 2024 by Chris Gledhill
Nice pizza express near the station in Oxted. It?s popular with families here and there?s a good kids menu. Make sure you download the app to get deals and points. I got 50% off my pizza. Pizza express Oxted is right next to vision express so you can sort out your dough balls and your eyeballs!Kid-friendliness: Kids menu and crayons
January 2024 by Fiona Pethurst
My daughter had a pizza making party at Pizza Express Oxted and had the best time! Alex the manager and the chef were fantastic and so helpful in making the party run smoothly. We couldn?t fault it! Thank you so much for a great time!Kid-friendliness: The staff were brilliant with all the children! Excellent service ?
January 2024 by Claire C
We visited for a friend?s school party for her 7th birthday. I?ve never been to a Pizza Express pizza making party before. It was so much fun and very well organised. I was so impressed. Alex, the manager, was excellent and made sure it all ran very smoothly. He was attentive and made sure all of the kids were catered for and enjoying themselves. The kids meals looked absolutely delicious. As Alex was so great, I will book to go back, with my family soon. He made us feel so welcome. It?s a lovely, clean, family friendly restaurant, with delicious food and a relaxing atmosphere.
January 2024 by Rebecca Bailey
Super food and service. The staff were lovely, especially a chap called Victor who was so kind with my son. Would recommend.
December 2023 by Annie Conran
Absolutely delicious lunch and Victor and Alex were so helpful and kind, excellent customer service and