March 2023 by Jason Constantino
As a male without daughters I have no reason to go into Claires but I was in need of a chain for a pendent that is very important to me, I had just gone into a Jewellers and was basically told to sort the problem out myself, after going into Claire?s as a last resort I received amazing service by both Lily \\u0026 Becky. They helped me find what I needed and also helped me attach my pendent to the chain in store without me asking. Cheers Lily \\u0026 Becky, both should get a bonus from head office for this.
January 2023 by Tracey Garrod
I wanted my ears repierced as my original piercings I'd had as a child had torn. I decided to go to Claire's in Redhill as when I enquired about my piercing the staff were incredibly attentive, knowledgeable and kind! I was quite nervous, so they offered to do a duel piercing. The care and dilegence was unsurpasable! They marked my ears up and kept checking to ensure the placing was perfect. Even calling a third member of staff over to triple check. That was three weeks ago, and I have had absolutly no problems with my piercing from them. I often suffer with skin infections if I'm cut etc, but to my surprise I've had no problem at all with this one. The piercing didn't hurt at all either!! I wanted to write this review as the service at this store is exemplary. The staff offer superb customer service. They should be commended. Well done!
January 2023 by Ciara Mann
Had my ears pierced on Saturday and the customer service was great, the two women working there on Saturday were friendly and professional, cared about their work.
January 2023 by emma darcy
Little girls heaven!\\nGreat customer service.
December 2022 by Ne C-B
Cramped store, range is decent but prices definitely creeping up quite noticeably. Can get incredibly busy at peak times but despite this staff are still friendly and helpful at all times and try to keep queues moving quickly.
November 2022 by Emi Eldho
Dont trust their words or blindly purchase anything. They tell they will return or refund. But they wont and act like dont care. Wont suggest to anyone anymore!!!
October 2022 by Freya Alice
Some of the best customer service I?ve had has been at this store. The ladies working there are so kind and attentive but don?t follow you around and bug you! The perfect mixture of helpful and leaving the customer to browse comfortably. The lady today (don?t know her name) with colourful hair was fab :)
July 2022 by catherine woodcock
Such friendly staff. Earpiercing was done very professionally. No issues with aftercare.
June 2022 by MARIE GOTHICA
I went this morning to have my nose pierced. Lou was really professional and she is really friendly.Dine with a gun. For my own view so much better than a needle. Specially with a small nose.100% recommended.
June 2022 by Claire Richardson
Nice things in there, but still over priced. Great customer service.
May 2022 by Anmol M k
Poor quality for some items .
February 2022 by Nathanael
Very nice inside but I didn?t find what I was looking for. Which was squishamallow but that might be the time I came.overall nice accessories but quite expensive
January 2022 by K D.
The two staff members I encountered were extremely unhelpful, arrogant, unprofessional and rude. The manager, 'Charlie' hasn't got a clue how to speak to customers or deal with simple requests. Utterly disgusted. I used to think Trespass were a good retailer, won't be shopping there again.
October 2021 by maria kelly
The ear piercing service is excellent. Very professional, precise and all while dressed in full PPE ?. Plus you get some nice discounts for future use. Fully recommended.
July 2021 by Amanda Scott
My daughter had her ears pierced here.They were very kind and patient with her as she was scared. They took there time with her and reassured her all the way.Was able to have both ears done at the same time which was great as we would have only had one ear pierced.Thank you ladies.
