“I came in for the dark chocolate called , glow,I saw on my H&B app, I went into the Redhill store to purchase but unfortunately not in stock, the member of staff did say we have alternatives but I wanted the glow dark chocolate.She then said don’t worry I can order it for you and you can pick it up in store.I went ahead and purchased what I originally came in for.I thought the member of staff was very helpful and went the extra mile and made me feel as a valued customer, I call that exceptional customer service.I will definitely recommend Holland & Barrett to my family and friends.On my receipt the person who served me was called Petra.”
Health Food Stores
“I came in for the dark chocolate called , glow,I saw on my H&B app, I went into the Redhill store to purchase but unfortunately not in stock, the member of staff did say we have alternatives but I wanted the glow dark chocolate.She then said don’t worry I can order it for you and you can pick it up in store.I went ahead and purchased what I originally came in for.I thought the member of staff was very helpful and went the extra mile and made me feel as a valued customer, I call that exceptional customer service.I will definitely recommend Holland & Barrett to my family and friends.On my receipt the person who served me was called Petra.”