March 2024 by Pauline Thompson
Rory at Reigate deserves 6 stars 5 is not enough! Rory is so welcoming, friendly and really helped make up my mind with my purchase. I?ll definitely go back as it was such a good shopping experience.
February 2024 by Kieran Rossi
once again great service from the talented and helpful Caroline. Friendly and helpful. what more could you want !
February 2024 by --
Fantastic service. Would definitely come back to Carpet right Reigate every time. Go and see Caroline and she will look after you - very helpful and professional. Thanks again
February 2024 by Mark
Had wooden flooring installed mid December. Immediately obvious it was not level in multiple places despite paying for it to be screeded.Raised with the store who were very slow to take action. It took 1 month to get someone back out to inspect after 2 further cancelled appointments.When someone finally came out, they agreed within 2 minutes that the floor was substandard and needed re-laying. Radio silence since, and am still awaiting resolution with furniture displace throughout the house and a room that cannot be fully utilised.Throughout, communications have been poor and raising a complaint resulted in no response. Writing review here in the hope it results in someone taking some action.Would not recommend at all.
February 2024 by carl neale
Great service in store from Caroline. Was very helpful as I had no idea what to choose for my house. Will be back to order new carpet. Thank you ?
February 2024 by john furlonger
Went into store and was greeted by a lovely lady named Caroline, she was extremely helpful and friendly, excellent service, amazing staff
December 2023 by Samantha Bradbury
Great customer service, really knowledgeable and honest.
October 2023 by Kieron Berry Collins
As I came in the store I received a great service from Sarah who was very knowledgeable and helpful and friendly whilst and made me feel welcomed so I think that she deserves this review.
September 2023 by Margaret Gardner
Sarah and Caroline were super helpful and we are very happy with the product and price. Definitely revisit if we need anything in the future.
August 2023 by Azeekhi
Got the firm to come and measure up. Then kept on getting calls to come in and select carpets to get pricing. Went in, selected various types depending on my requirements for each room. Was informed by the sales lady that she would get back to in a few days. A year later I?m still waiting. It?s wasn?t like she she was snowed under at the time. Hopeless service. Went to another local firm who came around priced it and the even fitted it all. Avoid this branch. Can?t give it zero stars so it?s a lowest one star.
August 2023 by Livia S
Absolutely useless! I?ve been chasing Carpetright for the past 2 weeks to just get a quote. Nobody ever answers their phone and the manager Caroline is still failing to respond to any of my emails. It would appear they simply don?t want any business! Am hoping with this very public display of my annoyance someone might actually have the decency to respond. I?m trying to give you money!!
July 2023 by James Pitts
Dreadful experience at Carpetright Reigate. Ordered and paid, and nearly 5 months later still no carpet fitted. Cancelled in the end and went to a proper place. Please, please avoid whatever you do.
May 2023 by Lauren C
Buying from Carpetright was the biggest mistake we have ever made. Absolutely no confirmation or communication on fitting; sent the wrong carpets for fitting; rude fitters who weren't afraid to make some pretty offensive comments to us; and no help at all from customer services after we had our property damaged by the fitters, which has cost us to fix.
May 2023 by Sophie Spurgeon
Visited the shop twice to make an enquiry. Couldn?t be dealt with in the shop so was promised a call back each time. No one has called. Disorganised. Have made other arrangements elsewhere.
April 2023 by Viv & Chris Shiplee
Staff could not have been more helpful in providing samples & advising on suitability of my shortlist of products.