January 2024 by Dan G
Terrible place very expensive for mediocre food and drinks nothing says come back toilets are horrible not cleaned the most disgusting I've ever seen the service took 5 minutes of us standing before someone even came over to seat us and then took another 20 minutes before ordering and then we waited 15 minutes after asking for the bill. The food was a little dry we didn't get what we ordered they gave us the ultimate ribs when we asked for classic we only realised when the bill arrived they did it wrong just a way to con you clearly and I know it's two for one cocktails but I wouldn't pay £16 for one such a rip off
January 2024 by Preeti Phull
I don?t go out my way to write a review however I felt I had to share my experience of the customer service I received on 29th Dec 2023. Just wanted a quick bite and drinks. Walked in and seems like they were short-staffed as no one attended us for a while. Once seated we were served by a young lady called Sharon. Whilst having our food Sharon seemed to be coming every few mins to check if our plates were empty and because she seemed to want the plate without me finishing my food, I said to her to just take it. Sharon even delivered the bill without us even asking for it.. which I found really weird. Like what is the rush? When we asked about the restaurant closing time we were told kitchen and bar closed in 10 mins when we had 1.5 hrs left till closing and others customers were still coming and being seated. This waitresses attitude was not nice and it wasn?t friendly so I wouldn?t be returning. I hope they can create an easy and relaxed atmosphere for customers for the future.
December 2023 by John Sutton
Went there 5 days ago, was surprised how empty it was on a lunchtime a few days before Xmas. 4 of us but i ordered boneless wings, the same as i buy in Iceland and they were good. Waitress said did we want to try the pigs in blankets so after a yes a bowl turned up with tasty glazed sausages and a pile of bacon rubble in the bottom of the bowl. Then i had a half rack of ribs for a main which i think we the previous days warmed up, they were dry and hard.Not a cheap place to eat and a restaurant not at the top of its game.Shame it is a really nice place to eat.Hadn't been for 2 years as on previous visit my £20+ steak was tough
December 2023 by Alice Constantinescu
The food is OK and the atmosphere is cozy. The service we received from Marjorie was exceptional and we enjoyed being there because of her great service and friendly, cheerful personality. She's a great asset to the company and definitely deserves a bonus!!! ???Parking: After 6pm the parking is free,just make sure to validate your ticket before leaving.Kid-friendliness: They have coloring items and balloons for kids.
December 2023 by R S
The New York Strip 8oz steak is not worth £27.40. Honestly, I can cook a better steak and felt it was a waste of money. Not happy. Those of you know how to cook a steak, save your money. But I can say the service was good.
December 2023 by Debbie Hunt
We had a table booked but arrived a bit early and as we were told the table wasn't ready we wanted a drink from the bar. The poor guy was on his own trying to make cocktails and other drinks for the tables but after a while came and took our order. I paid for the 4 drinks and waited and waited. He was still doing other drinks so I said we'd go and sit at the table. We still waited and in the end we asked another member of staff to chase them for us. We got our drinks in the end. Food was nice when it arrived. My personal opinion is that if there is a problem with serving customers at the bar then tell people it is table service only. Or hire more staff to help behind the bar. We paid £33 for a cocktail (2 for 1) a lager, a rum and coke and a lemonade. Not cheap but as I said the food was good.
December 2023 by Damien Connolly
Not a great experience. Not a bad one but not a good one and definitely not value for money. The place was cold af and understaffed for the number of guests. I understand hospitality having worked in the industry for nearly 30 years and I get that Monday evenings will be lightly staffed in November... sometimes it'll be fine but other times you'll end up with unhappy staff who try so hard but just can't deliver a decent overall experience. Our poor server and the lone barman had so much to do that we went 15 minutes before receiving our first drink. Then when the food arrived the waiter exclaimed "careful the plates are really hot" I felt like saying "yeah being on the pass for 6 or 7 minutes would do that". Hot plates but cold fries and a dried out burger for £18. Wouldn't be surprised or upset if TGIs is the next big chain to croak. hopefully my missus will be stuck suggesting a Nandos instead
November 2023 by Layla Pettit
We visited TGI Fridays (Staines) on Tuesday 24th October 2023. We were treating our daughter for her birthday as it's her favourite restaurant. We waited 45 minutes before we got drinks & nearly 2 hours for food. It was clear that the location is drastically under staffed & there were issues in the kitchen. I wanted to bring to your attention the efforts from our Waiter (Mike H) that evening. He was trying his absolute best to cater for everyone while dealing with complaints from every table. He stayed upbeat and positive, very apologetic for issues clearly beyond his control. I really hope he is recognised for his work ethic during the most testing times in the waiting role! The food was actually quite good once it arrived but the wait times were unacceptable. In my opinion, the restaurant should not have opened, at very least, customers should have been warned of the issues on arrival.
November 2023 by mikolaj wojciechowski
I came to celebrate my sisters birthday as we have been coming to TGI for a long time. However, they have recently changed their menus and the food isn?t worth it anymore. The stakes are so thin now, the chicken strips are very skinny also. It was a lot of money and unfortunately not worth it. Avoid going, save your money guys!
November 2023 by Erren Chetty
Our waitress Sharan was wonderful. She maybe rushed off her feet but she was polite all night. ??Food ?.2 wall 2 wall starters were fine.2 burgers only goods of the night.1 pasta wasn't eaten, chicken not cooked as requested.2 steaks initially brought wrong orders, then they were not cooked right one never received salad requested.3 ribs,1 half rack, dry no sauce on it and hardly any meat1 regular ribs lacking, hardly any meat1 supreme ribs, 10£ more than the regular, looked exactly the same and just a complete disappointment.Only my 3rd time in tgi and most of our group was left underwhelmed.Atrocious price for the plate.
November 2023 by patrick bults
Eten was perfect! Service kan niet beter, nogmaals bedankt voor het eten!
October 2023 by Gokhan Balaban
I've been there at 8 pm on a Tuesday evening and after waiting for over 10 mins to be seated. No one came to get us seated. When we questioned the person behind the bar, we were told it would take over 1 hour for the food everywhere was nearly empty, and most tables still had food on it. Clearly under staffed.
October 2023 by N.M
Went there for the ribs which were not available, so ended up getting a burger. Presentation was good, but thats was it.The burger itself was very dry the buns felt stale and "dry".The only saving grace was our server, didnt get his name but he was a young Chelsea supporter.
October 2023 by Zack Maynard
Chloe in a black top was extremely rude when I questioned about how long my food would be, she replied ?can you not see around us, we are very busy so please wait? and then walked away. This level of customer service from a successful business is not appropriate nor, professionall as all I had asked was for my food which we waited almost 35 minutes for.When I asked for her name she refused and mentioned she didn?t want to tell me and laughed off. I then had to escalate this matter to another team member who apologized for her behavior towards us for no reason at all and gave her name, she even replied ?Chloe does get like this when under pressure and stressed out? but it is not fair as a family man to be treated like this infront of my kids.
October 2023 by London Roof and Guttering
Did not have any Ribs (classic or Ultimate) requested for meat sharing platter and asked what will be substituted for the ribs they agreed extra steak and wings, food came out missing grilled chicken and no substituted items as agreed. The full coat of the plate was over £33 complete rip off.On top of this, another steak brought out should have been medium cooked and was well done.Overall, poor service, restaurant was well under staffed and very inexperienced staff.When you are spending nearly £150 on lunch for 4 people, it's not unreasonable to expect a lot better service and value for your money.
