March 2024 by Rashida Rughani
Just moved to the area and I am gutted that the reviews are all so accurate and this is my local too. I am Heavily pregnant and the customer service from the pharmacist himself is appalling he looks so unbothered and angry makes no effort to help. Line was so long was told they have nothing in stock and that they can?t order it either. Never experienced this in a chemist before. Two separate occasions I have gone here and both times I was let down. Such a shame hopefully I can return if they hire a new pharmacist.
February 2024 by Rozina Patel
Abysmal, even when you call and are promised your prescription will be ready. It never is, always a long wait regardless... I wish they would manage expectations better.
February 2024 by R Hutt
Great service! Very professional team. Service is run very efficiently with the team consistently providing an excellent standard of service. This is my nominated Pharmcy and proud to say I am a very satisfied customer
February 2024 by Malcolm Grant
It now has moved location, just around the corner from where it was. New premises very clean and tidy.
February 2024 by Louisa Abrahams
The young guy behind the counter has a lovely way with the customers. The queue can be a bit long but the staff work really hard. Thank you
February 2024 by Anne Napthine
They didn't have the items on our prescription; told to return tomorrow. Returned next day, at midday. There was a long queue - told it would be 20 mins. We were in a hurry, so they said they would ring when ready. Two days later, still no text/call. Now it's Saturday and they are closed until Monday (according to website). Urgent medication stuck at Cohens; can't even go elsewhere as all electronic. Appalling.
December 2023 by Luke Owen
I'd heard absolutely awful things about this chemist so was a bit anxious about going along to pick up my medicine there. I'd heard there would be queues out the door and difficult staff, but I needn't have worried; I arrived just after 10am on a Monday and there was no queue.The guy behind the till (Rameem, I think his name was) was very helpful, although couldn't find me on the system with just my name and initially told me they didn't have my medicine - until I gave him my date of birth as well and then he could, although only two of my three medications. The other one should be with them soon, I think. So can't give them five stars as the back end admin seems to have gone a bit haywire, but I've got the medicine I had completely run out of, so happy days.By the time I left there was indeed a queue out the door (not my fault, thankfully) so I think it's a bit hit or miss with the queues and which member of staff you get. But not nearly as bad as I had expected, and since it's the only pharmacy for miles around it seems, that's a relief.
December 2023 by helen crowne
Where do I start ! This chemist is inside a busy health centre. Expect queues and a long wait if there are customers waiting for covid jabs as the pharmacist does those so means any medication being dispensing will start to build up as they have to check them before they can be released. I was using the medication delivery service for vulnerable people but was disgusted by the way I was questioned if I was vulnerable, I have loads of invisible illnesses and use a stick !! I decided to use their delivery service as my local chemist was failing massively, and it was dangerous. After a few months, they decided to stop the service, so once again, my vital medication is at risk. The products on the shelves are never in the correct places or priced . Don't expect a quick service despite a fair amount of staff working.
October 2023 by Graeme Davis
Always queued out the door because they are the only pharmacy in town but their customer service and sense of entitlement is appalling. You queue for 20 minutes to hand in your prescription and are then told to come back later. You come back at the appointed time, queue again and are then invariably told it's not ready/it's not come in/the pharmacist is on his break.... "can you come back again later?" On my latest visit there were people in the queue who could hardly stand and yet the pharmacist strolled past them as he went out for his lunch break. It then turned out that certain prescriptions could not be handed over because he wasn't there. To add insult to injury the lady in charge then said to the other staff "we're going to close the shop for half an hour so that we can all have a lunch break, I know we're all tired." She seemed to have no comprehension that many of the people standing in that queue had more serious issues than her need for a sandwich. Disgraceful attitude. If I could give -5 stars I would. Go elsewhere if you possibly can, you will save time in the long-run.
September 2023 by robert rider
I have used Cohens for my prescriptions and can say that I have received excellent service from the very kind and helpful staff, especially the senior assistant who goes out her way to help.The shop is very busy,but it is not surprising as the two other Pharmacists in West Byfleet have closed and Cohens have absorbed all their business.
August 2023 by Peter Cazalet
I had fantastic service from the pharmacist and the lady on the reception counter on the 31st July. I really appreciate the help the pharmacist gave me !
July 2023 by Matthew Bligh
Shocking. Always a big queue, with no queue management system, so customers just picking up an order have to wait for 20 minutes behind customers with more complex requests. Prescription not ready six days after approved by doctor. They don?t text customers when prescriptions are ready, even though they tell you to wait until you receive the text. Staff are surly and unhelpful. An absolute disgrace. Avoid this place, they don?t deserve your money.
July 2023 by G B
The service from this pharmacy is what you should expect when running a village monopoly tied to an overcrowded and inefficient surgery. Plan time to queue and a repeat visit a day or 2 later as prescriptions are frequently not ordered until chased. Opens late, closes early, and not open weekends or public holidays. And why would you without competition!
July 2023 by Ian Crockford
Seems to take forever to process prescriptions. Then when the prescription is ready for collection you join a queue that stretches outside the pharmacy. Under staffed, disorganised place. Shame its the only chemist in West Byfleet, it makes them very complacent now Boots is no longer there for competition
July 2023 by Emily Barrett
Very considerate and empathetic staff when needing an urgent prescription, made a stressful situation much better!