March 2024 by karen jones
Fabulous helpful team
February 2024 by Hannah Gilbert
I visited the West Byfleet Vision Express shop with my mum and sister this morning. We were immediately met with the friendly faces of the staff who made us feel instantly welcome and showed us what specs were available. We were encouraged to try on as many frames on as we liked, which we did!My eyesight test with Callum was relaxed and fun and I felt completely at ease. Callum gave my eyes a thorough exam and explained all the equipment (as I was asking lots of questions) which I genuinely found really interesting. There were plenty of frames to chose from in the store and all the staff were super knowable about all the lens options. Instead of being daunted by all the choices (particularly in my mums case), they made it really simple by explaining our options and helping us to feel informed about our decisions. We were a rowdy bunch of three, however, all the staff were fun, knowledgeable and accommodating. I would highly recommend Callum and the team to anyone.
December 2023 by alex
very helpful and really friendly - great service
December 2023 by Carolyn J
Took my two children along for an eye test yesterday. All staff were very kind, friendly and welcoming. Callum is excellent at communicating with children.
November 2023 by Andrew Cruise
Attended West Byfleet vision express for an eye test. Callum, optician, took time to clearly explain what he was testing and details of the results and gave balanced advice on the potential benefits of new glasses or contact lenses. I was pleased with my visit. £25 well spent.
August 2023 by Paul Miles
Professional, knowledgeable and friendly team at West Byfleet. The bred confidence in their recommendation.
July 2023 by RoperNo1
Went in today to have a look at their non prescription sunglasses. I was really impressed by Vision Express' offering and the staff in the store.I told the staff member I wasn't in the market for designer glasses but it didn't put them off doing what they could to help me find something in the lower price range, going through the drawers of stock to find additional pairs for me to try beyond what was on display.I was then really surprised when I chose something to be asked if I needed the glasses adjusting (they were fine as it happened) and to be given a case and cleaning cloth. I think this represents great value on £30 sunglasses.
July 2023 by Alison King
Just had outstanding customer service here! Thank you. I would really recommend this optician?s.
June 2023 by Alana Georgiou
The team here are amazing!! They've always gone above and beyond during my appointments. Friendly, professional and top tier customer service, I'd highly recommend.
June 2023 by Miguel
Lovely store and special mention to the optometrist. He made me feel super comfortable and explained everything and all the options I had. Best experience I have had.
January 2023 by Connor Tidman Reed (Deathbysword93)
I went in around 3 months ago for a check up as I suspected my right eye was getting shortsighted. They got my seated and tested. Can't fault them for their kind and welcoming menners, but my optician told me that my eyes were healthy and to come back in two years for a check up. Since then my eyes feel like they have gotten worse and the glasses I was prescribed haven't made my eyeseight any better. Won't be visiting again.
January 2022 by Arouj Owais
Great for eye test as expected from vision express. But dont answer the phone, calls are picked up and transferred to ring forever. Would be better to be forwarded to an answering machine to leave a message.
January 2022 by A O
Great for eye test as expected from vision express. But dont answer the phone, calls are picked up and transferred to ring forever. Would be better to be forwarded to an answering machine to leave a message.
October 2021 by Juliet Smith
I found the whole experience very good. Everything was explained clearly and I felt well looked after. All the staff were very respectful and polite.
September 2021 by Rachel Lee
I would just like to say that Lucy and her staff are an absolute credit to your company. I have been having a few vision issues the past couple of months and Lucy and her team have been absolutely wonderful. Its a very relaxed, friendly but professional atmosphere when you go for any kind of appointment. I highly recommend going to see them for any optical issues.