March 2024 by Sandra
One of the girls is rather rude, ironic. Every time I ask her something she says sarcasm. She is slim with black hair. Today I asked her if she had gauze or if she drinks Muslim and she told me... there is no such thing... that is a religion and she turned to ignore me. Too The other day we needed medicine, there were 3 people inside, but they denied my husband the medicine, which was for my daughter. They said there were not enough staff to attend. ???
March 2024 by Glenn Wells
The manager needs retraining. Last time I checked, no customers, no shop. I was trying to get a refund and purchase another product. For some reason the manager is required. The manager states to the shop assistant that she will be a couple (i.e. 2) minutes. After 5 minutes waiting, I requested an update on when the manager would come. Assistant relays "A couple of minutes". After 5 minutes the manager decides to turn up. While I was waiting, there was another example of bad customer service, resulting in a couple walking out. As a result, I had to dash to start my work on time. Avoid this Boots if possible!
February 2024 by Alex Vernia
Always understaffed. Long queues in store. They never answer the phone. Terrible.
February 2024 by HANAA AL KAHWAJI
I went into the pharmacy today and I was able to speak to one of the staff and when we asked why they are closed we were told that they have a care home unit and none of the staff are in and that they are even understaffed and the care homes start in the weekend and they have no choice to work upstairs as they are 4 people and have over 100 patients going out, I was quite angry at first but after I saw how broken the two staff members were I felt sympathy for them. They need to be supported they are being attacked verbally by customers.
February 2024 by Pat London
Appalling service from this branch of Boots. Went there two days ago and there was a notice on the pharmacy counter saying that this section was closed due to technical difficulties. There were 3 members of staff behind the pharmacy counter gossiping, with customers elsewhere waiting to be served. Tried to pop in for something yesterday at around 2pm (14/2/24), to find the whole shop closed with a notice to say it was closed between 1.30pm and 3.30pm for staff lunch. 2 hour lunch break and shutting the whole shop! Countless customers turned up while I took this picture. The staff who did this should be sacked and some people who want to work taken on.
February 2024 by Vicky Duplock
I want to say a few good complimentary words for 2 ladies by the names of Judith & Shazie who gave good customer care to my brother yesterday afternoon when he went to collect my tablets from Boots, Weybridge at the Pharmacy section. I was stuck at work & was unable to collect my tablets from Boots & my brother went on my behalf & said these 2 ladies went above & beyond with their friendly & helpful approach when he arrived there to collect my medication. Thank you to these two ladies. Keep up the great work!
January 2024 by Matt Cobden
Sadly looking like it?s going to close down any minute?Staff are all super nice- just looks like a dump
January 2024 by Cat
The shelves are getting empty, so I'm not sure if this branch is closing down. Would be a great loss.
December 2023 by peter robbs
whatever you do, do not try to call boots by phone - it would seem they just do not have any!
December 2023 by juli johnson
Every time I visit this store I?m left disappointed and very confused. Why are the shelves bare? Why do they have such big inventory issues? Where are the products?Clearly not a corporate wide Boots issue as other locations are fine.Hope they resolve because lack of product in-store = not being able to shop local high street = ordering online = delivery trucks clogging our streets = high street store lack business and shut down. :(
November 2023 by Ava Draycott Fry
Shelves were mostly empty, boxes everywhereLooked like it was closing downStock was messed up and in wrong places
November 2023 by Becca
Possibly the worst Boots I've ever seen, the shelves are very bare and there was an unappealing mountain of cardboard boxes on the shop floor. The shop just looks dark and dingy, I honestly thought it looked as though they were closing down. The staff are nice and friendly though so they get a star.
November 2023 by Jenni R
Shelves looked very bare. Pleasant stuff but shop is dark and unappealing
October 2023 by Natalja Kulpo
Had very bad customer service from shop assistant Nada today. And before as well , but with other shop assistants, will not go there again ...Very poor customer service ???
October 2023 by Rosie McFarlane
If I could put zero stars for the pharmacy service I would. It is completely ridiculous, they never seem to have received the prescriptions from the surgery, they never have the prescriptions ready, half the regular medicines are out of stock and you wait at least half an hour. Someone needs to complain to head office as the poor staff are likely suffering from lack of resources and training too. Complaining on the spot does absolutely nothing. There is very little stock in the shop as well. Probably this place should close down completely.