March 2024 by Marlon Santana
They took 2 hours to delivery the pizza was very very cold and they didn?t refund my money ??
March 2024 by Matt Harvey
Close at 1:00 but will only deliver and not do takeaway? Make it make sense when it costs the company more to do a delivery than when you?re outside? Consistently poor.
February 2024 by Harry Hinch
Waited ages, driver rang me to ask me where I lived. Tried to give directions but he wasn't getting it.SATNAV, satelitte navigation, Google maps, location turned on? What are you playing at?Called the shop and they also asked where I live. Funnily enough I put my address in when I ordered. You can actually use the satelitte navigation feature on any phone in order to get directions to an address that you have written Infront of you.Food cold. It's my birthday and you ruined my birthday pizza.
February 2024 by Steve Pickford
Awful. Waited an hour, got a cold delivery, rang the store and spoke to Annabel (manager) who refused to send the correct order, hot and said we?d used the wrong address for delivery. Needless to say we had 100% the correct address they just didn?t deliver a hot meal. Worst branch of Domnios for a mile. Please head office act, it reflects on the brand. Don?t use and and don?t waste your time unless you want a rude manager arguing with you and a cold pizza.
February 2024 by Jonnie Page
Use different Domino's if you can (Addlestone much better) Incorrect order arrived, lies down the phone, undercooked pizza anyway..
February 2024 by Jonathan Mejia
They are rude and say that you can place your order until 11pm and the rude manager doesn't know how to answer the customer and on top of that he tells you that you are a liar that I haven't called to my face. What bad attention they should give education to their store managers first.
February 2024 by Adam Simpson
Been using this branch for delivery for over a year now. Always hot and on time, even during peak times!
December 2023 by lisa seston
Placed my order through their online app. Ordered 2 ham and pineapple pizzas 1 with extra toppings, garlic bread and BBQ sauce. When it arrived I had 1 ham and pineapple pizza the 2nd didn't resemble ham and pineapple it was covered in allopinios and peppers I'm allergic to allopinios and garlic and herb. Upon phoning they told me they could refund or deliver correct one so was going to be thrilled with cold food. Opted for delivery new. Phoned them about 25 minutes later to say I didn't want it anymore and was opting for a refund. The girl I spoke to said it had gone through quality control is about to go out for delivery. When I asked her what her name was incase I had to phone again after a brief silence she responded with I'm not comfortable with giving my name. Once I requested a manager she was willing to give her name. A short time later finally got correct pizza. Still haven't got correct BBQ sauce!
December 2023 by star bright
Very disappointed this time. Cold pizza, the delivery man dropped the garlic&herbs sauce on my floor, he said that will bring another one back, but he didn't..plus paid too much for 2 little garbage pizza, just awful ?
November 2023 by Haris Salman
Terrible terrible delivery service. The drivers are misguided by the dominos app directions and deliver food an hour late. The branch staff is rude, unapologetic and blame you for not being helpful. Not wasting a penny on these guys again, who do not deserve to be in customer service. I had to walk up and down on the road for 15 mins to locate the driver.
October 2023 by Anando Sarkar
Pretty terrible. Food arrived 30 mins later than estimated on app. Pizza was cold by the time it arrived. At least the ice cream was frozen.
September 2023 by EBC5678
I ordered food for my and my family and the cookies were rock hard and burned and missing one, I am very disappointed ?
August 2023 by Hans Kneesun
I hadn't ordered from them for years due to the slow delivery and drop in quality, this was also my first take out for 5+ years. I ordered last week and got a friendly prompt delivery, then I fell ill with norovirus symptoms, in fairness it has been doing the rounds lately, but given that other reviewers have pointed out staff hand washes are few and far between and this was the only change in my food / diet routine for months it doesn't look good.
July 2023 by Susie Karir
Most of the time the order is correct and delicious but on the occasions it hasn?t been, it?s been painful trying to get someone to take ownership and solve the issue
July 2023 by Heidi Duckworth
Terrible service. Pizza delivery took 1 hr 15 mins, arrived cold and the driver was incredibly rude. Use Cantina 41 instead - far better quality and service. And value.