March 2024 by Paula Le-faye
Booked to have two solid pine wardrobes to be collected. Driver refused to take them unless they were dismantled. They are solid pieces of furniture not flat pack. So called another charity which were much more helpful. Just wish I had read the reviews for BHF. Then I wouldn't of wasted my time with them
February 2024 by Paul Bailey
I find the staff rude. I donated some items to them and instead of being grateful I felt I was an inconvenience and that my donation was unwanted. Didn't even get a thank you or asked about gift aid. Plenty of other charity's out there so I'll donate elsewhere in future.
January 2024 by Kirstie Dickinson
Lovely big space, huge range of stuff available, staff very helpful, :)
January 2024 by Ioanna Kantur
It is very bad, I have always bought by card and cash, today I came, and a fat young girl accused me that my entrance to this store is blocked because some girls steal things, this is absurd. There are video cameras, let her see how I pay and when .This is a disgrace, why aren't the salespeople educated, where is the clothing department.how can you make such accusations, there are video cameras for that and I have a Polish card, where I have been paying constantly since October. It is not beautiful, let them apologize. If they are blind and do not see how I am a customer constantly buying something and paying at the cash register, and those girls from the clothing department somewhere they go behind the counter and do not see who is among the customers and what they are doing. Let him sit and watch the counter. Let them check my payment card and see it on video, because I liked to come to this store all the time alone or with work friends ,where I work not far from the store
October 2022 by Linda Crossland
Great charity shop, offering lots of choice from books, CDs and games to clothes and furniture. Can't understand why it is showing as temporarily closed as was in there 2 days ago!!
August 2022 by Christopher Searle
Purchased an item for close to £200, two days later informed that had already been sold. Not particularly impressed
June 2022 by maria guerreiro
I visit this shop many times but in my view the place is getting worse with time. I don't know if they don't have enough staff or if the staff they don't know what to do. I visited some charity's shops in the weekend and I compared with this one and I felt that the prices was lower and the clothes was in a very good condition and ironing. I think the management of this shop should give a better look and do something about because the clothes are overpriced and in a terrible condition, some of them should be in the recicled bin and not for sale.
June 2022 by angela mcgrath
I REALLY FEEL THAT THIS STORE NEEDS ATTENTION IN EVERY WAY POSSIBLE, FROM UPDATED THE DECO AROUND THE SHOP, TO LOOKING AT THE STOCK THAT THEY ARE SELLING ON THE SHOP FLOOR, SOME OF THE ITEMS OF FURNITURE ARE VERY NICE, OTHERS NEED TO BE SENT TO THE RUBBISH RECYCLING PLACE, AS FOR THE PRICES THEY ARE EITHER TO HIGH OR TO LOW.ALSO, THE SHOES, CLOTHES, HANDBAGS ETC IS PRETTY MUCH THE SAME EITHER TO EXPENSIVE, FIT FOR THE RECYCLING BIN, I DON'T KNOW WHO IS RESPONSIBLE FOR THIS BUT THEY REALLY NEED TO GO BACK TO THE CLASSROOM AND LEARN HOW TO RUN A CHARITY SHOP.I DON'T KNOW HOW THIS SHOP SURVIVES....
June 2022 by S H
Great range of furniture. I bought a small sofa. Had it delivered at a smell cost. Great service.
February 2022 by tom mitchell
anyone thinking of donating to bhf dont bother as they dont turn up to collect or answer the phone or ring back no matter how many messages you leave even after contacting their head office in london,dont waste your time go elsewhere
December 2021 by George evans
Bought a sofa today 5pounds unbelievable.Sized it up to go into car.Went to pick it up.at rear like I was toldSpoken to by an older large lady said.we could not because of the van.Then stomped off. In a strop.Then a manager came out helped me get the sofa out and in the car.So 0 stars for the old lady staff.And five for the helpful manager thanks to him...
November 2021 by Chong Han
The first time I want to purchase a bundle of furniture there, it took the employee 45 minutes before admitting that their pos machine doesn't work.The second time the employee is unfamiliar with the form filling. Waste lot of time of mine. And now no one answers the call in store since I have to check whether the delivery is coming today! Or was my phone number taken wrong by that employee.Both terrible experience with the employees.
November 2021 by Elaine Olver
Had a collection Booked on Monday 1st November . No one turned up to collect.. N o phone call nothing..This was after a month of waiting. . Will not be donating anything to them ever again and I will be letting everyone I know how shoddy this charity is ... They don't even deserve 1 star...
October 2021 by Charlotte Buchanan Kendall
Great shop with affordable furniture and friendly volunteers. I've bought loads of things over the years - most recently a wardrobe, which the shop volunteers kindly loaded into my car for me. It's so important to reuse what we can - thanks for making it easy!
October 2021 by Dilly Gill
Booked a day off work for them to collect some stuff I was gifting to them, they phoned to cancel. Booked a second appointment and another day off work, they did not show up and I missed my daughters harvest assembly. Find someone more reliable would be my advice.
