January 2024 by J G
Tried to ring before going there phone line doesn't work, was told at 8.30pm by pharmacist they wouldn't help with my UTI because they only have 30mins of work left, if using this pharmacy make sure you don't go first thing probably intrupt there breakfast, don't go at lunch and don't go 30mins before close may aswell only open for 4 hours a day
October 2023 by Norma Grint
Very pleasant staff and efficient
September 2023 by JT
Why is your phone always off the hook? - patients need to ask questions about their prescriptions? - I know you are busy but that isn?t good practice, you need more staff if you can?t answer the phone, really frustrating.
September 2023 by David Smith
Always have to wait to get served, whilst the 6 or 7 staff ignore you. Their abilty to get prescription products is poor, i have to ring to check if they are in, this is after a week.
August 2023 by Sylwester Starzak
Absolutely ridiculous place. 7-8 people in the queue. 5 of the personnel are just packing bags, and no one comes to the counter to serve. Then, someone eventually served 2 people from the queue and walked away back to packing stuff. It is like that every time I pick up my prescriptions, which is regularly. Even if you are alone in the store, you still will be waiting a few minutes until someone decides to serve you. Another thing: 7-10 days waiting for your prescription to be ready from the day it's been ordered. Seriously!!!??? My old pharmacy in South Shields needed only 3 days tops. It's time to look for another pharmacy in Birtley.
August 2023 by Deb Gladstone
Terrible chemist, shelves were half empty. Called in for wound dressing but had very limited choice, had better selection of flea and worm treatment for dogs!!
May 2023 by Jackie Callaghan
Try their very best to help.
April 2023 by DEBORAH BEST
Emergency prescription provided. Fabulous friendly & professional service - Thank you!
April 2023 by Mark Hubb
Avoid if more than one customer in the shop or you will be there ages. Good open times go in later too avoid the chaos
April 2023 by Hasan Ahmed (roo4less)
Before Dec 2022 all was good with old staff however the new staff in 2023 can not do their job, same story line given to multiple customers blaming your doctor for not sending the script which would be believable if I was the only one to get that excuse.
February 2023 by Andy Benzie
Just phoned to ask about my prescription was told she couldn't hear me it was like I was talking under waterI have had neck and throat cancer and struggle at times to get attitude like that knocks you backwards again
February 2023 by beankop1
They need a back up pharmacist to dispense items as when the pharmacist is on dinner or break and no one else can despense so you cud be waiting an hour, some ppl have to taxis down to collect stuff so you can waste a lot of money thru this
January 2023 by Naomi Skelton
Just rushed in at 10.55pm with a prescription from the hospital. I was concerned they'd not prescribe my medicine in time, as they close at 11pm. But they did! An absolute Godsend having a pharmacy 5 - 10 minutes drive away to collect a prescription so late at night. Both members of staff were friendly & sorted my prescription promptly. Thank you to the staff there tonight working unsociable hours, it's very much appreciated
December 2022 by dave hall
Just been to this pharmacy for the first time.I found the staff incredibly rude shouting over to me from behind what appeared to be a back shop. Lots of people queuing so no privacy whatsoever.The place was really dirty and not very well stocked.So after waiting 10 minutes and being shouted to, they told me they didn't have what I wanted and offered no alternative ( night nurse)Never again.RegardsDave
December 2022 by Beverley Timms
Great staff! friendly helpful and polite, shop well stocked
