December 2023 by alan henderson
Had the items I required, paid online then I went to collect from the store which was easy to do at 6.30pmStaff seem friendly and happy to help ?
April 2023 by lewiscotton97
Was left waiting in a long queue for at least 30 minutes whilst one person dealt with a customer and the other staff refused to man the till
January 2023 by Ricardo
Joke, 5 workers looking around and a queue 10 long.
December 2022 by Rick
Joke, 5 workers looking around and a queue 10 long.
October 2022 by Riz K
Closet spot to pickup same day collection
July 2022 by P
Don't bother never has anything in stock at all.
June 2022 by Val Potts
Called this store this morning over a ebay parcel delivery.. spoke to an assistant named Susan, who went above and beyond to resolve my issue, even calling me back to tell me it was resolved.. Thank you so much Susan, great customer service..
February 2022 by Monika I
Absolutely awful customer service. Staff rude and highly unprofessional. Sarah and Laura (both managers as I was told) need a customer service training immediately.
December 2021 by Paul
Don't bother never has anything in stock at all.
July 2021 by Ol
I will never go into this Argos store ever again Iv gone into the store over the past few years and always had pleasant and professional customer service but I have to agree with a previous persons review that the assistant called Laura needs to refresh her customer service training asap.
July 2021 by David Boulding
Absolutely terrible customer service - ignorant poorly trained staff - in particular Laura who does not understand or adhere to the Argos returns policy. Shocking customer service as I had the receipt and packing for a faulty product, which is not fit for purpose which was refused a return, repair or refund despite the Argos policy in their Ts & Cs. Very dissatisfied experience, very poor customer service, discraceful interaction in-store. Won't be coming back soon ?
July 2021 by Richard Smith
Easily the best small argos in the north east if you're not in a hurry next day service is second to none great staff even though it is in a different store it's all argos when your shopping there the team valley retail park is a nice place than gateshead high street or Newcastle City centre never see any begger's or gangs a nice time and now with more choice can only see the whole place going to the next level
July 2021 by Darren Mitchell
Absolutely terrible,bought a dashcam,got home and found that it had been used,took it back and felt by assistant I was in the wrong,staff need extra training,don't have a clue about customer service..you've been warned.stay clear
July 2021 by Hunter 2019 NV
Awful service wont exchange a xmas present. This is due to their eating policy never been out of the bag total waste of money
September 2020 by Rebecca Taylor
My partner went to return an iPhone 6s that he'd just bought online for me as it was faulty. He'd ordered it online, got it really quickly, so more than happy with the website and delivery. Had it 1 day and realised it wasnt working properly and website said items had to be returned to a store. Boxed it back up and he took it in and explained that it was faulty. The shop assistant firstly said that they were very strict with returns when an item had been opened. My partner said how would he know if it was faulty if it hadn't been opened and used. The assistant then asked what the problem was, he explained and another assistant said 'thats the problem with these older phones as since Apple updated the software, the phones get hot and the battery runs out quickly'. My partner then queried why then were Argos stocking and selling them, she shrugged her shoulders. My partner then asked if they could do something about it, as it was faulty, they said no! He asked to make a complaint, they told him to do it online! He then left the store, went to Argos in Benton Sainsbury's and returned the phone with no issues. Don't usually make complaints online but felt so angry about this. Won't shop in that store again, think some staff training is needed.